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21 Century Auto Group

(4,674 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–9:00pm 9:00am–9:00pm
Tuesday 9:00am–9:00pm 9:00am–9:00pm
Wednesday 9:00am–9:00pm 9:00am–9:00pm
Thursday 9:00am–9:00pm 9:00am–9:00pm
Friday 9:00am–9:00pm 9:00am–9:00pm
Saturday 9:00am–8:00pm 9:00am–8:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(877) 782-7148 (877) 782-7148

Reviews

(4,674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of 21 Century Auto Group from DealerRater.

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I purchased my 2010 mercedes Benz E350 from here

No complains at all, I had an over all great experience car was in the same exact condition as described. Paint was really clean. Breaks, tires everything was tight. I decided to post this review after seeing a couple bad reviews, some people are just way to up tight to have had a bad experience here . The place is beautiful the cars are beautiful and so is the service. I work in customer service I know what good and bad service is! Anyhow I purchased my car from here had a good feeling and I felt as if I got an extremely good deal and I'm happy with my new car. Special that's to John for going above and beyond

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The worst place to buy a car

This place is horrible. I was talking to them on a phone about the car that I found online. They said they have it and everything is fine with a car. I had to drive for more than 3 hours. When I got there it took them a while before they showed me the car. But when I saw it that was complitly different car and price from what I found online. The only thing that was the same is VIN number.when I start to complain about what happened the guy was so mean and rude to me. He didn't even apologize for that. I wouldn't recommend to go to this place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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The worst place to buy a car !!!!!!!!!!!!

Please do not trust the 5 star reviews. Theres a reason why the majority of reviews for this dealership is one star. The sales people at the dealership are probably the ones giving themselves a 5 star review. Don't trust them or their prices. You shouldn't trust 21 century dealerships anyways. Their cars are likely to have a lot of wear and tear driving on the NJ streets. I was talking to them on a phone about the car that I found online. They said they have it and everything is fine with a car. It took me more than 3 hours to get to their dealership. When I got there it took them a long time before they showed me the car. But finally when they showed me the car that was complitly different vehicle and price that was online. When I start to complain about what happened the guy was so rude and mean to me. He didn't even apologize. I wouldn't recommend this place to anybody!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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21 century = 10000000!

21st century auto group is the place to go when purchasing a car. I've recently purchased my Mercedes GL-550 and could not have asked for a better customer service from the girls at the front desk who kept refilling my cup of coffee and water to Joseph who was my sales guy. He was really wonderful, he showed me everything about the car and answered all of my questions. Danny his manager was able to give me the price I wanted to pay with no questions asked. I am so happy everything went so well, next time I need to purchase a car i will be going back to them. And i will recommend anyone who needs to buy a car to go there as well!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT SERVICE

GREAT SERVICE. SALES PERSON MR. DIEGO IS A VERY HUMBLE AND GREAT SALES PERSON. AND HAS GREAT CUSTOMER RELATIONS. SALES MANAGER MR. JEFF ANOTHER HUMBLE PERSON GREAT CUSTOMER RELATIONS. AND FINANCE PERSON SAME THING, HUMBLE AND GREAT CUSTOMER RELATIONS. TOGETHER THEIR TEAM HELPED ME PUT MY WIFE IN A SPECTACULAR, PRETTY RED USED PORSCHE CAYENNE THAT LOOKED BRAND NEW. GREAT TEAM!!! KEEP UP THE GOOD WORK.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great service

Great service, especially the sales person who took care of me. Got me what I was looking for. And let me tell you, for a used car dealer, their cars are like new. 21st Century Auto Group ROCKS!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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No luck

Saw a2014 stingray but was sold by the time I got a call to make an appointment not very good experience

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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salesman

Oscar Rodriguez, the salesman who took care of me was very professional and made me feel like I was dealing with a friend rather than just some random salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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GREAT EXPERIENCE

Went to 21 Century Auto Group after viewing their web site, and because it was local we figured if any issues arise it would be convenient to have a local dealership. After arriving we were greeted by a Sales Associate name Diego Garcia. He presented himself in an extremely professional manor. He was knowledgeable and provided great customer service> Great experience and would do business with him again as well as recommend him to anyone I know that needs a car. GREAT JOB!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I wish I could add more stars!!!

Recently purchased a car from 21 Century Auto Group. I had an amazing experience. These guys are awesome. Great communication, highly professional and helpful. Great choices. I am very happy with overall buying experience and would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.