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Reviews

Average Ratings

4.8
148 lifetime reviews.
  • Ford Service Department

    Staff was very courteous and they took care of my car faster than the estimated time.


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    Staff was very courteous and they took care of my car faster than the estimated time.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Branch Manager

    Great job and easy to work with. Honesty was Great.


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    Great job and easy to work with. Honesty was Great.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Excellent service

    We are lifetime Ford owners!!! We are very pleased to have such a fine local dealership in Napa. Napa Ford Lincoln has always been professional a...

    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Napa Ford-Lincoln for all of your automotive needs. Please don't hesitat...


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    We are lifetime Ford owners!!! We are very pleased to have such a fine local dealership in Napa. Napa Ford Lincoln has always been professional and pleasant to work with. I always attempt to have Areli Crenshaw be the one to help us. She is very knowledgeable and patient. SHE IS THE BEST!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Napa Ford-Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.


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  • Buyer

    Great dealing with the sales teem! Flew up from Los Angeles not being able to find the MKX I wanted locally. Got a fair deal in and out in a few h...

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, John! We hope to be of service to you again!...


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    Great dealing with the sales teem! Flew up from Los Angeles not being able to find the MKX I wanted locally. Got a fair deal in and out in a few hours back home by 5:30. Would buy another vehicle from them. Thanks guys!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, John! We hope to be of service to you again! Take care!


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  • Replace recalled airbag

    It took 3 visits, the airbag was not available on the first two appointments, but I was very happy that I was finally able to have my driver-side ...


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    It took 3 visits, the airbag was not available on the first two appointments, but I was very happy that I was finally able to have my driver-side airbag replaced. I don't live in Napa, but if a friend was looking for a Ford, I might suggest Napa Ford.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Buying a new car

    I have never had a better experience buying a new car as I had at Napa Ford-Lincoln. I have always used brokers when buying cars because I did no...

    Dealer Response

    Allen, your positive review means a lot to us and we?re happy we could help you! Thank you so much for being one of our valued guests and we look ...


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    I have never had a better experience buying a new car as I had at Napa Ford-Lincoln. I have always used brokers when buying cars because I did not like the hassle of dealing with salespeople. With Napa Ford-Lincoln there was no hassling at all They met all my wants and needs with a smile.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Allen, your positive review means a lot to us and we?re happy we could help you! Thank you so much for being one of our valued guests and we look forward to your next visit!


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  • Great Warrantee Service

    Everyone is so great and calm. They fixed a BIG warrantee issues, gave me a lift, lent me a car for overnight and scheduled follow up care. My c...

    Dealer Response

    Molly, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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    Everyone is so great and calm. They fixed a BIG warrantee issues, gave me a lift, lent me a car for overnight and scheduled follow up care. My car runs better and I feel safer. Everyone super kind from the shuttle driver to the check-in desk. plus, donuts! Thanks!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Molly, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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  • Great Service

    Thank you for your wonderful service! I love this Ford/Lincoln


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    Thank you for your wonderful service! I love this Ford/Lincoln

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best Ford Dealer Service I've Had In a While

    Really satisfied. Took my Ford F250 in About 2 weeks ago and they gave it back like new. Also the price was lower then the initial quote since the...

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Damian! As one of our valued customers, we want to sincerely t...


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    Really satisfied. Took my Ford F250 in About 2 weeks ago and they gave it back like new. Also the price was lower then the initial quote since they didn't take that long installing the part. Awsome experience. Really recommend these guys

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Damian! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!


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  • Amazing

    We worked with John Riff (I believe his last name is) and he was honestly the best car salesman I have ever worked with. He was very kind and not ...


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    We worked with John Riff (I believe his last name is) and he was honestly the best car salesman I have ever worked with. He was very kind and not to mention totally funny and it made for a better experience. Such a good guy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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