Bird Road Subaru

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 22, 2018

    Professional treatment at this dealership. Centrally located in Miami. They have a service and body shop too. Waiting room with complimentary coffee while... you wait.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thankful for your feedback.

  • 1.0 out of 5
    June 29, 2018

    Very unhappy with the slow, or rather, lack of, response from the service dept. Have tried several times today to get them to respond as to when I can... can pick up my car today. It is being repaired for a collision and was supposed to be ready today at 2:30 PM.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 22, 2014

    I find my car. In internet very close to my house. Very surprise to me. Because the all Subaru dealers say to me. The car you looking is no available in... Florida. But surprise. I found my vehicule in this dealer. Very surprise. The sales person is a gentleman. No pugs the sale. He ask first for test the car. Later thr value if this car. Easy. I live the way. Very happy

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 6, 2018

    We shopped all over for a new car, but once we met Luis at Bird Road Subaru, that was the only place we wanted to buy from. Luis was patient, knowledgeable... and courteous. Nothing high pressure. Once we bought the car, he continued to follow up with us, and has been involved every time we’ve come for service. I’ve never had this type of service from a car salesman, after the sale!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 18, 2017

    Drove to the dealer in hopes to buy a new Subaru, as soon as I walked in no one helped me at all, All the sales man were sitting there on their computers.... So I walked out, never coming to this place again!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2017

    Very good service and attention to details. Easy and quick to purchase my car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 29, 2017

    I highly recomend bird rd subaru ' good customer service, goods car .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 28, 2016

    Walked inside the bird road subaru dealer today not one person ask me for help. There was about 7 employees just glared at me for a couple of minutes... finally an employee signals me with his hand to come to his office. He didn't ask me a question just stared up at me as if i was botgering him then continued to text on his phone. I asked him a question he then he talked to me rudely. I said ok great customer service and walked out. I will never go to bird road subaru again nor will I recommend anyone going there.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 27, 2016

    Walked inside the bird road subaru dealer today not one person ask me for help. There was about 7 employees just glared at me for a couple of minutes... finally an employee signals me with his hand to come to his office. He didn't ask me a question just stared up at me as if i was botgering him then continued to text on his phone. I asked him a question he then he talked to me rudely. I said ok great customer service and walked out. I will never go to bird road subaru again nor will I recommend anyone going there.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 30, 2016

    After making an appointment and arriving 15 min. early I was given an excuse about some lighting issue and was told that it would be over 2 hrs. before... the dealership would be able to service my vehicle. Very poor customer service, being informed that I could either wait and when I asked if I could come back in about 2 hrs to get my vehicle serviced then was told that they would not be able to hold my spot. It was also estimated that it would take 45 min. to lube my car for anyone interested. Not only did they not provide good customer service, they lack incorporating technology into informing the customer if there is an issue/simply calling to inform, allowing the me to waste time and money driving there for absolutely nothing. I recommend traveling 30 min out of your way to get some semblance of quality service rather than dealing with this unprofessional dealership.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews