Reviews

Average Ratings

3.9
29 lifetime reviews.
  • Downtown Girl

    Kaylee Knackstedt provides amazing follow up and I truly appreciate the honestly that she provided me on the car. If you have questions about car...


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    Kaylee Knackstedt provides amazing follow up and I truly appreciate the honestly that she provided me on the car. If you have questions about cars, then you need to ask for Kaylee at Don Carlton Acura

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Car buyer

    I contacted this dealership regarding a used car. The internet sales persons Kaylee was very helpful. Unfortunately from one day to the next the c...


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    I contacted this dealership regarding a used car. The internet sales persons Kaylee was very helpful. Unfortunately from one day to the next the car was sold before I was able to call back and discuss warranty options.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Customer Service

    I sent a inquire in that was answered by Kimberly Shaw. She did a fantastic job of following up with me and informing me of all the specs on the 1...


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    I sent a inquire in that was answered by Kimberly Shaw. She did a fantastic job of following up with me and informing me of all the specs on the 15 certified MDX that I was inquiring about. I really appreciate your honestly and upfront pricing. It's very rare to find someone that doesn't play games

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing Followup

    Kaylee was very honest and upfront about the entire process. I couldn't have asked for a better car purchasing experience. She is a true backbon...


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    Kaylee was very honest and upfront about the entire process. I couldn't have asked for a better car purchasing experience. She is a true backbone of the dealership because I wasn't too impressed by the rest of the staff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrible service department

    The service department needs to learn the definition of service. It took them 10 months to order and replace a shock . Then they replaced the wr...


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    The service department needs to learn the definition of service. It took them 10 months to order and replace a shock . Then they replaced the wrong shock. They also wouldn't take an appointment for regular scheduled service and completely mislead on when a driver could shuttle to and from work.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great team!

    I flew in from NY to purchase a Certified Pre-Owned vehicle. They had the best price in the country for what I was looking for. Tim (my salesper...


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    I flew in from NY to purchase a Certified Pre-Owned vehicle. They had the best price in the country for what I was looking for. Tim (my salesperson) was attentive and informed. Much better follow up than what I had experienced from calling other dealers around the country. Sean, the sales manager picked me up from the airport although I did not expect or ask for a ride. Brenda, from the finance dept was great. She was very informed about the various add-on warranties that were available without pressure me to buy. My overall experience with the dealership was great. It took the stress away from making such a large purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Absolutely wonderful

    My whole experience with shopping for and buying a used car from Don Carlton Accura was wonderful. The staff was all very friendly and the salesma...


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    My whole experience with shopping for and buying a used car from Don Carlton Accura was wonderful. The staff was all very friendly and the salesman who assisted me, Tim Flancher, was very accomadating and friendly. He was also very patient with my family and our financing. All in all it was a very pleasant experience buying from this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Went to look at used 05 Acura RL

    Had been talking to used car salesman for over a week regarding this 05 Acura RL. Went to look at it today and it was a total waste of time. Drove...


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    Had been talking to used car salesman for over a week regarding this 05 Acura RL. Went to look at it today and it was a total waste of time. Drove over an hour to look at a car that had been hit by hail storm, never was it mentioned to me that the vehicle had hail damage. It had damage on the trunk, on top of the car, on both front fenders, and on a pillar arms. The car was priced over retail and I don't know why. One of the new car managers came out and said he doesn't know why this vehicle was on sale lot in this condition. It had at least $3k in damage and I made an offer and go figured it was too low and he countered at higher offer which wasn't worth it. Even after damage was fixed, the car would still be overpriced. I just couldn't believe a reputable dealer like this selling a vehicle like this, especially selling it over retail. If you have a long drive to look at a vehicle here, I would ask tons of questions and make sure everything is correct before you make drive. I will not be recommending this dealer to anyone after this experience.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great car buying experience!

    We were very pleased with our car buying experience at Don Carlton Acura. Our sales consultant, Scott Becker, was very knowledgeable and did a gre...


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    We were very pleased with our car buying experience at Don Carlton Acura. Our sales consultant, Scott Becker, was very knowledgeable and did a great job explaining all of the features of the RDX. Scott was always patient and personable and he always treated us in a professional manner. We never felt rushed to make a decision and Scott was always willing to take the time necessary to answer our questions.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    We had a great experience at this dealership. Friendly sales person. Great Service! "Acura Lover" if you had a great experience we did too!! Enjoy...


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    We had a great experience at this dealership. Friendly sales person. Great Service! "Acura Lover" if you had a great experience we did too!! Enjoy the vehicle and keep on loving.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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