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Reviews

Average Ratings

4.3
353 lifetime reviews. Includes reviews of Lone Star Toyota from DealerRater.com
  • great customer service still exists

    great customer service by Caleb..i never had an easier time at a dealership...also...the finance gal was super and efficient


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    great customer service by Caleb..i never had an easier time at a dealership...also...the finance gal was super and efficient

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Bait and Switch
    March 25, 2017

    Worst car dealer experience of my life! Set up a time to meet with a salesman named David to see a 2016 Camry XLE . Had been communicating about t...


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    Worst car dealer experience of my life! Set up a time to meet with a salesman named David to see a 2016 Camry XLE . Had been communicating about this car for a few days. Was texted while I was in route by David because I was a bit late because of rain. Got there 20 minutes late and had to wait while all sales personnel had a store wide management meeting. Finally set down with David to set up test drive for the vehicle I was interested in. He kept leaving us for various reasons that were not really clear. Finally after 40 minutes or so David sat down with us with a set of keys to a car I had not shown any interest in. I asked him where was the auto I had requested to test drive and told him I wanted to see first. His hesitant answer was that it had been sold. I asked him why he didn't inform me of this sooner and that he knew that I was very interested in that car. The car he was trying to push me to drive cost $6000 more than the car he failed to inform me was sold. I called him a liar and got up and walked out with my wife and son in law. Never, ever been treated with such disrespect. This was a horrible experience, saved only by much better treatment at 2 other dealerships.

    Does not recommend this dealer

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  • Service is a joke
    March 9, 2017

    Take somewhere else or drop off for service. 6 + hours of waiting!!! All I came in for was a simple tire change!!! Offered a loaner 4 hours into i...


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    Take somewhere else or drop off for service. 6 + hours of waiting!!! All I came in for was a simple tire change!!! Offered a loaner 4 hours into it. Something's wrong!

    Does not recommend this dealer
    Came in for service or repair

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  • Service is a joke!!

    Waited forever for my service (6+ hours) Almost a whole work day. All that needed to be done was a tire change!! Drop car off if you want it fixe...


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    Waited forever for my service (6+ hours) Almost a whole work day. All that needed to be done was a tire change!! Drop car off if you want it fixed. Don't wait on it. SLOW....

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience
    February 18, 2017

    This is my second car bought from Lone Star and wont br my last. Great experience , Thank you Collin. First car was a Prius and always serviced at...


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    This is my second car bought from Lone Star and wont br my last. Great experience , Thank you Collin. First car was a Prius and always serviced at Lone Star. Always a satisfying experiancs .

    Does recommend this dealer

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  • Great buying experience . Very courteous staff.

    Overall a great experience . This is second car purchased from Lone Star and wont be the last !


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    Overall a great experience . This is second car purchased from Lone Star and wont be the last !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Talk with Bruce Clark

    Bruce Clark helped me when I was shopping for a new car. He is the ultimate professional. I hate going into car dealerships because it's usuall...


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    Bruce Clark helped me when I was shopping for a new car. He is the ultimate professional. I hate going into car dealerships because it's usually such a painful process. He and the other guys at Lone Star were wonderful. They were very straightforward and made it very easy. He was respectful of my time and I just loved how straightforward he is. Wonderful experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • David is fantastic!

    Bought a certified Sequoia, best staff and sales team


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    Bought a certified Sequoia, best staff and sales team

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • worst customer service
    January 27, 2017

    I got disappointed by one of the employee there. I went for buy but come back with that bad customer service. I don't recommended better to go oth...


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    I got disappointed by one of the employee there. I went for buy but come back with that bad customer service. I don't recommended better to go other dealer. Or work with good employee

    Does not recommend this dealer

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  • Nice service!!!

    David was very helpful and make our buying experience very smooth. We were kept waiting a long time after signing the lease, and have to ask the f...


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    David was very helpful and make our buying experience very smooth. We were kept waiting a long time after signing the lease, and have to ask the front desk to get somebony to helps us, so we could leave. We got a great deal, and are very grateful wit David and Lone Start Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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