We at Jacky Jones Ford look to be your used and new car dealer in North Georgia. We have been serving the wonderful peop
le of Georgia and White county since 1979. Many other customers have decided to take the short drive to Cleveland Georgia because we make Buying Easy at Jacky Jones Ford. We have a large selection of new, used and pre-owned cars and trucks. We are well known for our Certified Ford inventory. We have a large selection of Ford trucks on our lot including F-250 and F-350 Super Dutys as well as one of the largest selections for F-150's in Georgia. Come see why we make buying EASY.
"Jacky Jones Ford is a 16 time President Award Winning Dealership!!!!!"
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I had been searching for a new truck for a while when I found exactly what I was looking for. I submitted the form to contact the dealer through Cars.com... and was surprised to get a phone call from an actual person instead of some generic email. Since I live more than 100 miles from the dealership most of the sale was done by phone. I first spoke with Nikki Davis who told me a bit about the area and the dealership itself before putting me in touch with Lamar Elrod,my salesman. Both Nikki and Lamar talked to me like I was a friend. Lamar answered all my questions about the truck I found so that I was confident it was exactly the truck for me. He helped get everything done over the phone so all I had to do was drive over there. Because it was a working weekend for me they had to hold the truck until Monday evening. We arrived late Monday and they had the truck cleaned up and full of gas. They checked out my trade while I looked over the truck and drove it up the road. There were no issues at all for either side so we did the paper work. Even though it was getting late nobody there seemed to be in any rush and everyone was in a great mood. The guy handling all the paper work was great too, I only wish I could remember his name as well. These guys even had my trade in paid off before the end of the week. This has been the best buying experience I've had.
Brian I know that it was a little bit of a distance for you to drive, but I am glad that you had such a great experience. We hope that you and your f...amily are enjoying your nice "new" ride and I am sure you are turning heads with your neighbors, friend, and coworkers! Don't forget that we LOVE referrals! Sharon Bucek Customer Care Representative Jacky Jones Ford, Cleveland
I purchased a F250 from the dealership last November . I was driving back from south Georgia last weekend 8/19/17 ( note only 3700 miles on the the truck... ). My sun roof exploded and started falling into the truck . Nothing hit it is just sounded like a gun going off in the truck. I took the truck to the dealership on Monday . Dylan called me daily updating me on the status of the truck. I was told after a couple days that FORD was not going to cover it . Dylan got with Jacky Jones before calling me and the dealership covered the complete repair. Five star dealership in my book . I will be trading with them again in the near future. Thank you Dylan and Jacky .
Dear Bryan, Thank you for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We greatly appreciate your business a...nd are gratified that we were able to rectify this situation in a satisfactory manner to you. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782
A wonderful experience from the start to the finish! I was treated with total professionalism by everyone that I came into contact with at the Cleveland... Ford dealership. Every employee that I met or even just passed by seemed to really like to be employed there..just happy..willing to go out of their way to help me, not to"sell" me or "pressure" me in any way. I have purchased over 25 new vehicles in my lifetime and know the usual atmosphere of a car dealership quite well. I would recommend this dealership to anyone interested in not only a quality car or truck..but a quality experience all together!
We have received some great reviews over the years but your review has to be one of the most impressive ones we have ever received. We are so grateful... for your words of encouragement and are proud that the Jacky Jones Ford legacy is alive and well. From our entire staff, we thank you! Billy Mims (Customer Care Manager)
Two weeks ago we purchased a 2012 F350 Dually with approximately 35K miles. The truck was in fantastic condition. The dealer had it cleaned and waiting... on us to test drive. The test drive, the initial sales contact and financing were as easy as the three previous vehicles I purchased from this dealer. Two days after the purchase, we picked up a nail in one of the rear tires. When the tire was being repaired, the technician pointed out that the tires were "cracking with age" and 9 years old. Needless to say we were surprised at the age of the tires. The tires had been cleaned and polished for our test drive and appeared to still have alot of tread life left. I called the salesman and asked was he aware he had sold us the truck with out of date tires. His answer was "do you think they are made the day the truck is made? They can stay in the warehouse 4 or 5 years at the factory before being put on a vehicle." My question was then why in the Ford manual does it say to replace tires every 6 years no matter the tread. He informed me he nor the dealership would do anything about the tires. I emailed the dealership's general manager, Berrong Kimsey, and expressed my concerns. As of today, I have yet to even receive an acknowledgement of that email. How does a 5 year old truck with 35K miles have 9 year old tires? We are now having to replace all 6 tires for a cost of $1300-$1500!! The dealership said the truck went through a 27 point inspection before we could leave with it. Tire date must not be on that list. Not only does the Ford manual indicate a 6 year limit, the B F Goodrich website and the National Highway Transportation Safety Administration agree with the 6 year replacement. For years I have encouraged friends and family to shop at Jacky Jones. But, that has changed.
Dear Delaine, First I want to thank you for taking your valuable time to write an online review for Jacky Jones Ford in Cleveland, Georgia. Though thi...s is not the kind of thing we want to hear, we are very grateful that you are pointing this out to us at this time. This is how we are able to improve our service to our customers. We appreciate your business and we also greatly appreciate your candor in giving us feedback. Hopefully by now, this issue has been resolved with you. If not, please do not hesitate to call me or email me and I will pursue further. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782
Dealt with Bill Sutton and explained what we were looking for. Jacky Jones had the 2016 F350 Lariat Dually 2-wd we were looking for. As we live in Cartersville,... an hour and 45 minute drive, we wanted to get some details ahead of time. Bill worked to get us some numbers based solely on the VIN(s)...yes, we were trading 2 vehicles in on 1...and my description. When we arrived, the truck was ready for us to test-drive and the appraiser was right on the spot to get the numbers done. The end deal was even better than what we discussed on the phone and we are the VERY happy owners of a beautiful 2016 F350 Lariat Dually . The wife has already taken it to Florida (yes, it is actually her truck) to visit the grandkids and she loved the drive down there. The entire process was professional (even with the new computer system being installed that day)...when the IT guy said, "Hmmmm, haven't seen that before but we will get it fixed", he was back in 5 minutes with the correct keystrokes! Thanks, Bill and the rest of the team!! Jeff & Sharon Morrill, Cartersville, Georgia
Dear Sharon, Thank you so much for taking your own time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We appreciate your busin...ess and your comments. I will definitely relay your comments to Bill. if I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782
I don't know of any dealership that will work harder for the customer before, during and after the sale . It's the total package that keeps me coming... back again and again. Thanks Kent. You are the best!
Dear Doug, Thank you for taking the time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We truly appreciate your business and y...our comments. I will pass your compliment along to Kent pardue. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782
I enjoy having my car serviced her. Service and quality are excellent!
Dear Challiebob, Thank you for taking the time to evaluate your visit here to Jacky Jones Ford in Cleveland, Georgia. Your business and your comments ...are greatly appreciated. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782
My compliments to your Customer Experience Specialist, Dakotah Chamberlin. Ms. Chamberlin went above and beyond the call of duty in assisting my cousin... with physical disabilities, and me today. I have always been pleased with the service of my Ford Fusion by the Jacky Jones Ford staff. Today was an especially anice experience because of Ms. Chamberlin. MAHitchcock
Dear M. Hitchcock, Thank you so much for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia, and particularly for D...ahkota Chamberlin. She indeed exemplifies our customer service initiative here at Jacky Jones Ford. Thank you for letting us know. I will definitely pass this on to Dahkota. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782
I first visited JJ Jeep because of a recall on my Jeep. I was so impressed by the folks in the service department that I told them I would definitely return... when I needed to buy a vehicle. I ended up buying a Ford from JJ it was done through Carol at the Jeep dealership (full service!) They have my business.
Dear Ron, Thank you for taking the time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We appreciate your business and your com...ments very much. I will relay your compliment to Carol. If I can be of assistance at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782
WENT TO LOOK A COUPLE OF TRUCKS I SAW ONLINE.WASN'T WHAT I WANTED,BUT FOUND ONE THAT I BOUGHT.EVERYONE WAS GREAT AND HAD NO PROBLEMS.THEY EVEN DELIVERED... IT TO ME.STILL DRIVING A 2004 TAURUS I BOUGHT FROM JJF.BEEN A GREAT CAR.
Dear James, Thank you so much for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We appreciate your continuing... business and also are grateful for your comments. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782