Reviews

Average Ratings

4.9
309 lifetime reviews.
  • doing honest business

    A wonderful experience from the start to the finish! I was treated with total professionalism by everyone that I came into contact with at the Cle...

    Dealer Response

    We have received some great reviews over the years but your review has to be one of the most impressive ones we have ever received. We are so grat...


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    A wonderful experience from the start to the finish! I was treated with total professionalism by everyone that I came into contact with at the Cleveland Ford dealership. Every employee that I met or even just passed by seemed to really like to be employed there..just happy..willing to go out of their way to help me, not to"sell" me or "pressure" me in any way. I have purchased over 25 new vehicles in my lifetime and know the usual atmosphere of a car dealership quite well. I would recommend this dealership to anyone interested in not only a quality car or truck..but a quality experience all together!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    We have received some great reviews over the years but your review has to be one of the most impressive ones we have ever received. We are so grateful for your words of encouragement and are proud that the Jacky Jones Ford legacy is alive and well. From our entire staff, we thank you! Billy Mims (Customer Care Manager)


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  • Great Service!

    I enjoy having my car serviced her. Service and quality are excellent!

    Dealer Response

    Dear Challiebob, Thank you for taking the time to evaluate your visit here to Jacky Jones Ford in Cleveland, Georgia. Your business and your comme...


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    I enjoy having my car serviced her. Service and quality are excellent!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Challiebob, Thank you for taking the time to evaluate your visit here to Jacky Jones Ford in Cleveland, Georgia. Your business and your comments are greatly appreciated. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782


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  • Jacky Jones Ford Management

    My compliments to your Customer Experience Specialist, Dakotah Chamberlin. Ms. Chamberlin went above and beyond the call of duty in assisting my c...

    Dealer Response

    Dear M. Hitchcock, Thank you so much for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia, and particularly f...


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    My compliments to your Customer Experience Specialist, Dakotah Chamberlin. Ms. Chamberlin went above and beyond the call of duty in assisting my cousin with physical disabilities, and me today. I have always been pleased with the service of my Ford Fusion by the Jacky Jones Ford staff. Today was an especially anice experience because of Ms. Chamberlin. MAHitchcock

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear M. Hitchcock, Thank you so much for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia, and particularly for Dahkota Chamberlin. She indeed exemplifies our customer service initiative here at Jacky Jones Ford. Thank you for letting us know. I will definitely pass this on to Dahkota. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782


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  • Why I purchased from Jacky Jones

    I first visited JJ Jeep because of a recall on my Jeep. I was so impressed by the folks in the service department that I told them I would definit...

    Dealer Response

    Dear Ron, Thank you for taking the time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We appreciate your business and your...


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    I first visited JJ Jeep because of a recall on my Jeep. I was so impressed by the folks in the service department that I told them I would definitely return when I needed to buy a vehicle. I ended up buying a Ford from JJ it was done through Carol at the Jeep dealership (full service!) They have my business.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Ron, Thank you for taking the time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We appreciate your business and your comments very much. I will relay your compliment to Carol. If I can be of assistance at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782


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  • NICE F-150

    WENT TO LOOK A COUPLE OF TRUCKS I SAW ONLINE.WASN'T WHAT I WANTED,BUT FOUND ONE THAT I BOUGHT.EVERYONE WAS GREAT AND HAD NO PROBLEMS.THEY EVEN DE...

    Dealer Response

    Dear James, Thank you so much for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We appreciate your contin...


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    WENT TO LOOK A COUPLE OF TRUCKS I SAW ONLINE.WASN'T WHAT I WANTED,BUT FOUND ONE THAT I BOUGHT.EVERYONE WAS GREAT AND HAD NO PROBLEMS.THEY EVEN DELIVERED IT TO ME.STILL DRIVING A 2004 TAURUS I BOUGHT FROM JJF.BEEN A GREAT CAR.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear James, Thank you so much for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We appreciate your continuing business and also are grateful for your comments. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782


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  • Jim Trifiro Lt HCSD law Enforcement DE12312011

    The experience and excellence of Clint LaPrade at Jacky Jones Ford made the purchase and completion of my long distance buying experience a pleas...

    Dealer Response

    Dear Jim, Thank you for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We are very appreciative of your bu...


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    The experience and excellence of Clint LaPrade at Jacky Jones Ford made the purchase and completion of my long distance buying experience a pleasure. I have never experienced this level of professionalism and attention to detail concerning an automobile purchase. Clint is a consummate sales representative for Jacky Jones Ford. Thank you Clint LaPrade for providing me with this positive experience !! DE12312011

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Jim, Thank you for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We are very appreciative of your business and happy that Clint exceeded your expectations. I will pass your review along to him. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782


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  • Used car

    Had a very pleasant experience with salesman Lamar Elrod, and finance person Charles Sosebe. I would recommend anyone to go to jacky jones Ford.

    Dealer Response

    Dear C Gaines, I want to thank you for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We appreciate your b...


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    Had a very pleasant experience with salesman Lamar Elrod, and finance person Charles Sosebe. I would recommend anyone to go to jacky jones Ford.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear C Gaines, I want to thank you for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We appreciate your business and also your comments about your experience here. I will pass this along to Lamar and Charl. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782


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  • Great Service! Great people!

    Being 3.5 hours away you might think would pose a problem. Not so. Buying our F350 was painless! Jacky Jones even delivered it to our office in Au...

    Dealer Response

    Dear Jeff, Thank you for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We greatly appreciate your busines...


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    Being 3.5 hours away you might think would pose a problem. Not so. Buying our F350 was painless! Jacky Jones even delivered it to our office in Augusta.The only problem I have is needing a mediator to decide which crew gets the new truck !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Jeff, Thank you for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We greatly appreciate your business and your comments. I hope you solve your crew problem. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782


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  • Wonderful car buying experience!!!

    I recently bought a New Explorer from Jacky Jones Ford. I have purchased many vehicles over the years but I can easily say that this was my best e...

    Dealer Response

    Dear Patricia, First of all, thank you for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. Secondly, wow!! ...


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    I recently bought a New Explorer from Jacky Jones Ford. I have purchased many vehicles over the years but I can easily say that this was my best experience ever! My salesman, Bill Sutton Jr, was knowledgeable, caring and not pushy. The entire process from the time I arrived until I left in my New Explorer was enjoyable- unlike many previous experiences at other dealerships. I am sending all of my family and friends to see Bill. Thanks Jacky and Bill!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Patricia, First of all, thank you for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. Secondly, wow!! We are so pleased that you received the best in customer service. That is our mantra and we appreciate hearing good things from you. if I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782


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  • Excellent buying experience!!

    We had a great experience buying our new car. We have waited as long as 8 hours at other dealerships, but at Jacky Jones it took only about an ho...

    Dealer Response

    Dear Scott and Kim, Thank you so much for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We truly apprecia...


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    We had a great experience buying our new car. We have waited as long as 8 hours at other dealerships, but at Jacky Jones it took only about an hour. Our salesman Bill Sutton emailed us what info he needed and had everything ready to go when we got there. We will definitely be returning customers. Loved the experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Scott and Kim, Thank you so much for taking your time to write an online review for Jacky Jones Ford in Cleveland, Georgia. We truly appreciate your business and your comments. If I can be of service at any time, please do not hesitate to call. Sincerely, Beth Gooden/Customer Relations/Jacky Jones Ford/888 706-8782


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