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Reviews

Average Ratings

4.4
38 lifetime reviews.
  • SO PLEASED WITH SALES AND SERVICE!

    Earlier this year I bought a car from Planet Subaru and later required assistance with a repair, and Thanksgiving is an appropriate time to submit...

    Dealer Response

    Thanks Christie. It warms our hearts to know you feel comfortable coming here for your vehicles AND service.


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    Earlier this year I bought a car from Planet Subaru and later required assistance with a repair, and Thanksgiving is an appropriate time to submit this review. Where to start? I've bought three Foresters from Planet/Hanover and the sales staff is superb. Most recently I dealt with Klaire Perkins who was knowledgeable, extremely helpful in facilitating a quick, ideal sale for me, just what I wanted. Shortly afterwards an adjustment required the car to come in for service. The timing couldn't have been worse, since I had to join family in Maine and transport small children. Mike Ryan pulled out all the stops to arrange for a rental on Labor day weekend when NOTHING was available. Thanks to Mike, what could have been a nightmare was a simple side trip off Rte. 3. This is a company that values competent, professional service-oriented staff and customers are the beneficiaries.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Christie. It warms our hearts to know you feel comfortable coming here for your vehicles AND service.


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  • Great service department helpful with everything!

    Very helpful and great working with the dealers and everyone in the service department! Got help, advice, and everything else you could ever need ...

    Dealer Response

    Thanks Julia. We work hard to make sure you only need one "undealership" for all things Subaru! Best, Jeff Morrill, President


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    Very helpful and great working with the dealers and everyone in the service department! Got help, advice, and everything else you could ever need with even after I bought my car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Julia. We work hard to make sure you only need one "undealership" for all things Subaru! Best, Jeff Morrill, President


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  • Shopping for New 2017 Forester

    Friendly and courteous but they were not willing to come close to what I was looking to pay. Meanwhile many other dealers came down in price relat...

    Dealer Response

    James, thanks for giving us an opportunity to work with you, and for complimenting our unique no-pressure sales model that attracts buyers from al...


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    Friendly and courteous but they were not willing to come close to what I was looking to pay. Meanwhile many other dealers came down in price relatively quickly.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    James, thanks for giving us an opportunity to work with you, and for complimenting our unique no-pressure sales model that attracts buyers from all over New England. It's not clear from your review that another dealer was able to sell you a Subaru for less, but it is theoretically possible that another dealer could charge $50 or $100 less if we're not given the final opportunity to figure it all out with you. However, in the large majority of situations, we will have the lowest price and the highest level of customer service--that's how we've grown to be so big. If there's anything more we can do to earn your business, please contact me. Best, Jeff Morrill, President. 781-826-4444 x114 jeff@planetsubaru.com


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  • Dealership stood behind product, took care of issu

    I was shocked to see lots dents in the roof of my "new to me" 2014 XV Crosstrek. I purchased my used Crosstrek at night and picked it up in a rain...

    Dealer Response

    Thanks Kris. Not many things escape our attention, but when they do, we try really hard to make them right. Best, Jeff Morrill, President.


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    I was shocked to see lots dents in the roof of my "new to me" 2014 XV Crosstrek. I purchased my used Crosstrek at night and picked it up in a rain storm, which is why we never saw the dents in the roof. BUT, once Planet Subaru was made aware of the problem, we arranged a day to do the dent repairs. I must say, the car looks like a new car and you'd NEVER know there was ever any problems with the roof. They willingly stood behind their product. THANK YOU PLANET SUBARU!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks Kris. Not many things escape our attention, but when they do, we try really hard to make them right. Best, Jeff Morrill, President.


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  • Laid back sales executives

    Walked freely through facility looking for the 2015 Outbzck We found it after 15 minutes and decided not to test drive We picked an outback from ...

    Dealer Response

    We're happy that you ended up in a Subaru. When you buy your next one you can experience all the rest of the things that make Planet so special! ...


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    Walked freely through facility looking for the 2015 Outbzck We found it after 15 minutes and decided not to test drive We picked an outback from another dealer near by Sorry Planet!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're happy that you ended up in a Subaru. When you buy your next one you can experience all the rest of the things that make Planet so special! Best, Jeff Morrill, President


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  • Planet subaru is the best subaru dealership

    This is the best subaru dealership not only that i wanna say planet subaru is one of the best dealerships in New England. I wanna thank everyone i...

    Dealer Response

    TJ, thanks for making the drive from Methuen to service with us. There are quality and value components to the service experience (good work at a...


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    This is the best subaru dealership not only that i wanna say planet subaru is one of the best dealerships in New England. I wanna thank everyone in service for being so kind.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    TJ, thanks for making the drive from Methuen to service with us. There are quality and value components to the service experience (good work at a fair price) but we try to make sure our guests enjoy it too! --Best, Jeff Morrill, President


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  • not a typical dealership experience

    The Planet Subaru dealership is more like having a cup of coffee with a friend who just happens to sell cars. From beginning to end, Scott was pro...

    Dealer Response

    Thanks Sarah. When we talk about "your undealership," this is what we're talking about!


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    The Planet Subaru dealership is more like having a cup of coffee with a friend who just happens to sell cars. From beginning to end, Scott was professional, knowledgable, and friendly. He did not pressure a sale, nor made me feel rushed into a decision. He honestly took the time to understand and get to know me and what I was looking for; which wasn't the easiest feat since I really didn't know much about Subarus!! I would highly recommend this dealership, and Scott Chandler, specifically. They truly make you feel comfortable and enjoy the car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Sarah. When we talk about "your undealership," this is what we're talking about!


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  • Thanks I'll pass

    I've been looking up reviews for Planet to see if my experience was atypical and the funny thing I've seen is how many reviews appear to be cut an...

    Dealer Response

    Felicia, we really work hard to meet or exceed the expectations of every person who contacts us, so we're sorry that you did have an experience th...


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    I've been looking up reviews for Planet to see if my experience was atypical and the funny thing I've seen is how many reviews appear to be cut and paste jobs over a few websites. Of course they're all positive five star reviews so here's mine which is not. They claim not to negotiate and by gum they don't, except for some of the positive reviews that say they did (like the guy who drove 50 minutes he's everywhere.) Maybe they just don't negotiate with young people? With women? The president likes to reply with some flack about "dropping prices by THOUSANDSSSSS" (emphasis mine) to make the reviewer appear like they wanted to steal the food off the plates of Planet employees. This client didn't but I also have my own lights to keep on and I don't appreciate the smug condescension found in the Planet drinking water. Maybe I'm not a "team player" when it comes to my wallet but if a client is informed and wants to buy my product I'll sell it to them and make it up on the next one because as a business that's what they do. Car prices are negotiable period. But at Planet you need to be something I'm not (which is what exactly?) to play. With the THOUSANDSSSSS I wound up saving by going to another dealer I'm going to donate to an animal shelter and pay for my own vehicle upkeep because the passport program is a gimmick. Or maybe that's where the over paying comes into play? Don't believe the hype. Also since when do sales reps take 3 days to reply to emails? Planet made me really feel like they were doing me a favor to give them loads of money to wait for a car. Like most Subaru dealers in New England they know their cars will sell and have gotten lazy about making the experience pleasant for the client. My sales rep made me feel small, cheap and not welcome. Sorry I don't buy cars on the daily. I know you sell them frequently but can you act like you haven't been asked this question 800 times already? Because it's the first time I'm asking it. Smug: it what makes a dealership Planet.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Felicia, we really work hard to meet or exceed the expectations of every person who contacts us, so we're sorry that you did have an experience that you could rate highly. It is true that we do not discount every car...we have chosen to offer a very aggressive price right up front in the hope that prospective customers will see value and make the drive to see us. For those accustomed to lots of haggling, they may prefer a different dealership where the price starts higher and then they get to see a reduced price (which may still be higher than our advertised price). If we can make amends, please call me at 781-826-4444 or email me at jeff@planetsubaru.com. --Jeff Morrill, owner


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  • Great experience

    Just bought our 4th car off Subaru Hanover, MA. David Gardner is a great (un)salesman - we love dealing with him, and he always gets us what we ne...

    Dealer Response

    John, Dave Gardner has been with us since 2006 and Dave Spellman since 2009, so obviously they enjoy working here and making people happy. Glad t...


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    Just bought our 4th car off Subaru Hanover, MA. David Gardner is a great (un)salesman - we love dealing with him, and he always gets us what we need. And the experience we had with Dave Spellman was simply the best we ever had with a Dealership Business Manager. He was great - warm, welcoming, friendly, and helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, Dave Gardner has been with us since 2006 and Dave Spellman since 2009, so obviously they enjoy working here and making people happy. Glad to know you're among their fans! Best, Jeff Morrill, Owner


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  • Excellent & Friendly Staff

    This dealership is friendly, honest & transparent! Everything is on your terms and there is no pressure to buy. Looking forward to a long relation...

    Dealer Response

    Jay, thanks for your kind words about Deb and Nic. Deb has been with us since 2003, and Nic since 2009. I'm very proud of the way they treat our...


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    This dealership is friendly, honest & transparent! Everything is on your terms and there is no pressure to buy. Looking forward to a long relationship with this dealer. Nic & Deb are fantastic.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jay, thanks for your kind words about Deb and Nic. Deb has been with us since 2003, and Nic since 2009. I'm very proud of the way they treat our customers! Best, Jeff Morrill, Owner


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