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Reviews

Average Ratings

3.3
23 lifetime reviews.
  • Worth the distance!

    Fantastic customer oriented business. Communication via phone was easy and informative. Steve Schultz was very professional and did everything he ...

    Dealer Response

    Thank You Ed !! We appreciate our customers !


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    Fantastic customer oriented business. Communication via phone was easy and informative. Steve Schultz was very professional and did everything he could to help me make and informed purchase. I am very impressed with dealership.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You Ed !! We appreciate our customers !


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  • Nope!

    Let me start with the positive: - Facility is great and they have some great cars on the lot - All of the cars were exceptionally clean and most y...


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    Let me start with the positive: - Facility is great and they have some great cars on the lot - All of the cars were exceptionally clean and most you would never know are used - The salesman (Tony) was a genuinely nice guy that I enjoyed talking with. The rest was not so good. First - I came up from 90 mins away to test drive a BMW and an Infiniti. I liked that the BMW had lower miles and was a year newer with a maintenance package. I was planning to pay cash and expected that I would need a bank check, but to my surprise they would take a personal check (I guess that's not so bad!). I was willing to negotiate on price for the BMW along with my trade. I had done all research ahead of time and I knew exactly what the numbers should look like (values were done by VIN not general estimated). They tried to make me pay sticker price several times. I told them what I wanted and expected to negotiate slight variances and told them I was not coming back unless it was to leave with a car, it was a 90 mins drive. They said they could work out a deal and would call in the morning with some numbers. The next day comes and they don't have any numbers to discuss because they want to see my trade and drive it. Mind you it was there the day before and I expected that this is what would be done - but they didn't. OK, I told them I was going to be extremely irritated if they wasted my time. I was reassured that we would both be happy. I drove up the next afternoon and give them an offer, which they counter with basically a full sticker price offer. Told them no immediately. Try again. Then the sales manager (Dan) says he'd love to make a deal but he can't do the numbers I'm asking for - so I said then counter. Counters with essentially the same offer, although he somehow 'thought' it was different. I came up in the offer price and he kept trying to make the math work out to full price again. After a while arguing (and being told I was completely unreasonable and I wouldn't have driven back if that wasn't the car that I absolutely loved) I said "are you going to bicker with me or actually make a counter offer?" He came down $100. I grabbed my checkbook and walked out. That was insulting and they intentionally wasted my time that day. That was the frustrating part because I was always very clear if they couldn't make the numbers work - don't waste my time. I would have been fine not returning the next day. As I was leaving another dealer I had spoken to happened to call me and it was perfect timing. I drove straight over, test drove the car and put a deposit down. Picked it up the next day. I'm ecstatic about my INFINITI Q60 convertible!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Customer service

    They sold us a 2013 BMW 328i convertible. Without our knowledge, it had a front left tire from a different manufacture that the other tires and wh...


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    They sold us a 2013 BMW 328i convertible. Without our knowledge, it had a front left tire from a different manufacture that the other tires and which BMW does not recommend matching with the other 3. They also gave us no Owners Manual, was promised one by manager Dan King, it never came so weeks later I asked where it was and got the runaround. Finally I went back to the dealership again and Mr. King, in a totally insolent manner, told me I had "cussed him out" the last time and he was not going to get a manual for us. This guy is an incredible jerk and undoubtedly knew the car had a bad tire because he is the one who goes to auction to buy these cars and needs to know everything about the ones he buys. NEVER EVER BUY A CAR FROM THESE GUYS. THEY ARE SLEAZY AND UNTRUSTWORTHY.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 6 found this review helpful. Did you?

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  • Buyers remorse at Vaughn

    We were totally disappointed with our buying experience at VMGp. This vehicle had major mechanical problems that were discovered after the sale. T...


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    We were totally disappointed with our buying experience at VMGp. This vehicle had major mechanical problems that were discovered after the sale. The Gold Star certified warranty covers very little to nothing on any major repairs. The GM refused to discuss any solutions to our $1,500.00 repair bill after the sale. He was extremely rude & lacks any understanding of true customer service. We would not recommend Vaughn Motors to any family member or friends. Please don't buy there.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 4 found this review helpful. Did you?

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  • Did not meet expectations

    BMW 328i convertible was sold to us with no Users Manual, no mats and a virtually emty gas tank. No attempt was made to how any systems of the car...

    Dealer Response

    Please accept our apology for your dissatisfaction. Your satisfaction is our number one concern. Please contact me at your convenience. Dan King ...


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    BMW 328i convertible was sold to us with no Users Manual, no mats and a virtually emty gas tank. No attempt was made to how any systems of the car operated except hoe to put the roof up and down. No explanation of what caution lights meant. Hi

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Please accept our apology for your dissatisfaction. Your satisfaction is our number one concern. Please contact me at your convenience. Dan King General Manager 904-645-8700


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  • Great Service, Very Happy

    My husband and I just purchased a wonderful almost new Toyota Prius from your business this past week. We just wanted to take the time and let you...


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    My husband and I just purchased a wonderful almost new Toyota Prius from your business this past week. We just wanted to take the time and let you know what a wonderful buying experience it was. Terry met us coming in and was extremely helpful. Honestly, we never felt pressured in the least. He was knowledgeable, nice and very funny. When we returned the next day to purchase the car, Stephen helped us and he also made us feel right at home. They are clearly two of the best folks we have ever dealt with when buying a car. I would and will recommend your business to other folks who are in the market for a great barely used vehicle. Thank you so much for making the whole experience one of the best, Steve and Karen Sweazea

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • 2014 Corvette

    The best experience I've ever had purchasing a car. New modern facility. All cars are displayed inside out of the weather. Very friendly and profe...


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    The best experience I've ever had purchasing a car. New modern facility. All cars are displayed inside out of the weather. Very friendly and professional. Dan and Steve were the best. I would highly recommend Vaughn Motors to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Lexus IS 250

    Great- Had fun buying a new car. Jay is very knowledgeable and so helpful. Thank you for making this painless. Michelle


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    Great- Had fun buying a new car. Jay is very knowledgeable and so helpful. Thank you for making this painless. Michelle

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • So Glad I found them

    I just got my new (to me) Corvette. It is just exactly what I had hoped for, the price was very competitive (actually the lowest) and with lower m...


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    I just got my new (to me) Corvette. It is just exactly what I had hoped for, the price was very competitive (actually the lowest) and with lower miles than any of the other cars I looked at. I would feel very comfortable recommending them to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • car buying experience and service

    I had done my homework before going to see the Lexus LS 460 Vaughn was selling. I knew going in it was the best buy on this model, I has seen arou...


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    I had done my homework before going to see the Lexus LS 460 Vaughn was selling. I knew going in it was the best buy on this model, I has seen around here, Daytona, Orlando. I searched for over 250 miles away for several months. At this dealership they where not out to get as much money as they could but made a fare deal with only high quality cars. This by far is the best experience with a car dealer that I have every had. I highly recommend doing research on any vehicle you are buying, but if you haven't this is the only place to go.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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