David McDavid Honda of Frisco

Clean, Well prepared, have coffee stations as well as free water bottles and the best thing from the dealership is you will have THE BEST sales consultant Scott Williams this guy made me log into my computer and come to this site and rate him. That's how awesome job he did for me. If you are planning on buying new or used doesn't matter just look for Scott Williams and he will bring your car purchasing experience to the next level. Thank you Scott!!!

Pre-owned Vehicle Customer, I was searching for a very specific vehicle, an '08 or later Honda Element EX AWD with one owner and a complete service history. I found an ad posted for a 2008 Honda Element by McDavid Honda of Frisco which had all the aforementioned pedigree. As I live in Albuquerque, NM, I was not able to simply drop by and examine the vehicle. So, I made a call to the dealership and both Happi (Cedric) and Gina were exceptionally helpful in locating the Element, which was a trade-in but had not been delivered to the dealership by the owner's, as they were waiting for delivery of a new Pilot. Moreover, the Element had yet to go through service and detailing at this point. So I completely relied on Happi and Gina to go the extra mile to check on the vehicle the best they could under the circumstances. Over a three day period, Happi and Gina went way above and beyond by checking the tires, taking pictures, and running all over the lot as the Element was moved from place to place. Their extra effort was the deciding factor in my making the decision to take a closer look which meant driving out from Albuquerque. I met Happi and Gina at the dealership as the doors opened for business and they were both as helpful and professional as they were over the phone. Happi was patient and congenial as my brother and I examined the Element from top to bottom, inside and out. Gina worked with me tirelessly over the final agreed upon price and we were able to FINALLY close the deal. I don't know if many people in this situation would have been so helpful considering they had to split the sale on a mid-priced used vehicle, but my hunch at this dealership is, Yes. It has been over a week since I purchased the Element and it is as met and exceeded my expectations. Based on what I saw on the lot and my own experience with the Element, I believe that McDavid of Frisco keeps in stock only quality pre-owned vehicles. The only negative experience was with the folks in the detailing/cleaning of the Element just before it was delivered to me. They did a fine job detailing the car, but 3 items were removed from the vehicle while going through the detail process: 1. Moonroof sunshade - rolled up and removed by one of the guys in detail. Fortunately, Happi tracked down the sunshade and had to convince the detail guys to hand it over (I watched as they first shook their heads and denied they had seen it and then reached behind their supply area and handed it to Happi) 2. Owner's Manual & Document folder - The owner's manuals were removed and I'm not sure what happened to the folder, but it was 100% in the glovebox just before the Element went to be detailed. I have since been to my local Honda dealer and they said it's very difficult to get the Honda document folder without buying the complete set of manuals. 3. "Realtime 4WD" sticker - For some inexplicable reason this factory sticker, located on the back window, was removed when going through detail. Small cosmetic detail, but annoying nonetheless. Initially, while filling out this rating, I was going to give the, "Your overall rating of this dealership" four stars, but I think while annoying, I didn't want the actions of one or two people tarnishing the professionalism and excellent service of this dealership. So my takeaway from my experience is that I would highly recommend McDavid of Frisco whether buying a pre-owned or new vehicle and I will likely be a return customer in the future when my wife and I are ready to purchase a new vehicle, likely a Honda.

Pre-owned Vehicle Customer, I was searching for a very specific vehicle, an '08 or later Honda Element EX AWD with one owner and a complete service history. I found an ad posted for a 2008 Honda Element by McDavid Honda of Frisco which had all the aforementioned pedigree. As I live in Albuquerque, NM, I was not able to simply drop by and examine the vehicle. So, I made a call to the dealership and both Happi (Cedric) and Gina were exceptionally helpful in locating the Element, which was a trade-in but had not been delivered to the dealership by the owner's, as they were waiting for delivery of a new Pilot. Moreover, the Element had yet to go through service and detailing at this point. So I completely relied on Happi and Gina to go the extra mile to check on the vehicle the best they could under the circumstances. Over a three day period, Happi and Gina went way above and beyond by checking the tires, taking pictures, and running all over the lot as the Element was moved from place to place. Their extra effort was the deciding factor in my making the decision to take a closer look which meant driving out from Albuquerque. I met Happi and Gina at the dealership as the doors opened for business and they were both as helpful and professional as they were over the phone. Happi was patient and congenial as my brother and I examined the Element from top to bottom, inside and out. Gina worked with me tirelessly over the final agreed upon price and we were able to FINALLY close the deal. I don't know if many people in this situation would have been so helpful considering they had to split the sale on a mid-priced used vehicle, but my hunch at this dealership is, Yes. It has been over a week since I purchased the Element and it is as met and exceeded my expectations. Based on what I saw on the lot and my own experience with the Element, I believe that McDavid of Frisco keeps in stock only quality pre-owned vehicles. The only negative experience was with the folks in the detailing/cleaning of the Element just before it was delivered to me. They did a fine job detailing the car, but 3 items were removed from the vehicle while going through the detail process: 1. Moonroof sunshade - rolled up and removed by one of the guys in detail. Fortunately, Happi tracked down the sunshade and had to convince the detail guys to hand it over (I watched as they first shook their heads and denied they had seen it and then reached behind their supply area and handed it to Happi) 2. Owner's Manual & Document folder - The owner's manuals were removed and I'm not sure what happened to the folder, but it was 100% in the glovebox just before the Element went to be detailed. I have since been to my local Honda dealer and they said it's very difficult to get the Honda document folder without buying the complete set of manuals. 3. "Realtime 4WD" sticker - For some inexplicable reason this factory sticker, located on the back window, was removed when going through detail. Small cosmetic detail, but annoying nonetheless. Initially, while filling out this rating, I was going to give the, "Your overall rating of this dealership" four stars, but I think while annoying, I didn't want the actions of one or two people tarnishing the professionalism and excellent service of this dealership. So my takeaway from my experience is that I would highly recommend McDavid of Frisco whether buying a pre-owned or new vehicle and I will likely be a return customer in the future when my wife and I are ready to purchase a new vehicle, likely a Honda.

This servicing center is one of the best in Frisco area, and the staff are so prompt and kind in offering the services. I work with Mike Hood in this location from last 1 year, he is been professional at his work. I like to work with him and recommend others.

We just purchased our second car from here. We shopped around a lot for a good price and they had the best, but more than that, I felt they were very upfront and honest. They showed us extras but I did not feel pressured to purchase. The whole experience was great. They are not my closest dealership but worth the drive. Brenda was very knowledgeable about the car and was great to work with. Thanks!

Update: I have spoke with a service manager and he has resolved my issues in a professional and timely manner. I can once again honestly refer my friends and family to David McDavid Honda. Thanks! I purchased a certified Honda Pilot in 2013. The battery started acting up and it was a certified Honda battery with a 100 month warranty. The battery was put on in February of 2013 by David McDavids service department before I purchased the vehicle to bring it up to specs for a certified vehicle. They will not honor the 100 month warranty because they say I did not purchase the battery that their service department did. This is a Honda certified battery bought at a Honda dealership and put on a certified Honda vehicle. They did not tell me when I purchased the vehicle that anything put on by their service department to bring the vehicle up to certified standards would not be covered by their warranty. They refused to prorate the battery at 50% which their website on battery's clearly states is the prorated rate. Beware of purchasing used vehicles from them. Up until this I have had nothing but good things to say about them.

I really had great experience dealing with this dealership, from Sales person to sales MGR. Good inventory, very close to my house, and not much bargaining :)

Becky has the ability to LISTEN and help you find the right car. Not to mention she will work until you are completely satisfied. This was the second car I have purchased with Becky.

The employees were very welcoming and took the time and effort to explain everything about the car you're finding. They make a personalized experience with you, which is always great.

We had a terrific experience today with all of the people at McDavid Honda Frisco TX. The sales person, Marquis Berry, was extremely knowledgeable and a pleasure to deal with. Adam Rutledge handled our initial request and was completely professional, friendly, polite and a definite asset to McDavid Honda. Jordan, handled our add-ons , and Tammie in the business office was once again great to deal with. Overall, a great car buying experience.