David McDavid Honda of Frisco

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Reviews

Average Ratings

4.5
750 lifetime reviews. Includes reviews of David McDavid Honda of Frisco from DealerRater.com
  • Excellent Service !!

    This was the our first car and honestly speaking we got the best deal and the nicest experience from McDavid. Right from the Auto Consultant Jesse...


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    This was the our first car and honestly speaking we got the best deal and the nicest experience from McDavid. Right from the Auto Consultant Jesse Thompson with whom we dealt as well as rest of the guys which simplified the process of getting the whole process done. Kudos Mcdavid Honda for having so much lively and helpful people on-board. We have already recommended you guy's to our Family, Friends and Relatives.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Very good experience
    April 26, 2017

    After getting the runaround at John Eagle Honda, I went to McDavid of Frisco and had a great experience. I worked with Cooper B., who handles USAA...


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    After getting the runaround at John Eagle Honda, I went to McDavid of Frisco and had a great experience. I worked with Cooper B., who handles USAA referrals, and the experience felt very transparent. Excellent customer service.

    Does recommend this dealer

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  • Insulting Trade Offer

    I attempted to purchase a vehicle with David McDavid and drove 3 hours from my house to attempt the deal. The offer they gave me on my trade was d...

    Dealer Response

    Thank you for bringing your concerns to our attention, James. We would never intentionally waste your time and are disappointed as well. There are...


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    I attempted to purchase a vehicle with David McDavid and drove 3 hours from my house to attempt the deal. The offer they gave me on my trade was down right insulting. They kept telling me I had too many miles on my truck to get what I wanted for my truck. However, as I checked the industry average I was still 4,000 miles below that average. They also did not seem to be willing to come down on the price of the vehicle I was trying to purchase. 7 hours of my day away from family was wasted and that is time I will never get back. They are not about their customers just about their inventory.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for bringing your concerns to our attention, James. We would never intentionally waste your time and are disappointed as well. There are many factors that contribute to the pricing of a vehicle and I apologize that we were not able to offer you the trade amount that you felt was fair. If you would like to speak with someone further regarding this matter or have questions about the proposed deal, please call give us a call. Thank you.


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  • Pleased
    April 20, 2017

    I bought a vehicle son my son a week ago. I bought it home and I did not like the vehicle. I bought it AS IS and It did not perform as I expected,...


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    I bought a vehicle son my son a week ago. I bought it home and I did not like the vehicle. I bought it AS IS and It did not perform as I expected, plus there was some signs of hail damage i didn't notice. I don't they were aware of ethier. While I read blogs that a dealer would not unwind a deal 90% of the time, I didnt even attempt to contact the dealer. I had a whole week of sleepless nights and praying the financing would fall through. It didnt. After the deal went through, I was so upset, I called and spoke with the sales manager John Brown, he told me to bring the car back and work something out, they were all about customer service. I was able to get into another vehicle that was CERTIFIED and I am so pleased. I was there for less than 2 hours and drove off the lot with a different perception. I wish I would not have read all these negative reviews and contacted them sooner. Thank you to my salesman Bok, John and all especially Onra the finance director and all those involved in the sales process. I was referred there by a co worker and now I know why, they really are about good customer service.

    Does recommend this dealer

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  • Bad turned good

    I bought a vehicle son my son a weeks ago. I bought it home and I did not like the vehicle. I bought it AS IS and It did not perform as I expected...


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    I bought a vehicle son my son a weeks ago. I bought it home and I did not like the vehicle. I bought it AS IS and It did not perform as I expected, plus there was some signs of hail damage i didn't notice. While I read blogs that a dealer would not unwind a deal 90% of the time, I didnt even attempt to contact the dealer. I had a whole week of sleepless nights and praying the financing would fall through. It didnt. After the deal went through yesterday, I was so upset, I called and spoke with the sales manager John Brown, he told me to bring the car back and work something out, they were all about customer service. I was able to get into another vehicle that was CERTIFIED and I am so pleased. I was there for less than 2 hours and drove off the lot with a different perception. I wish I would not have read all these negative reviews and contacted them sooner. Thank you to my salesman Bok, John and all those involved in the sales process. I was referred there by a co worker and know I know why, they really are about exceptional customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Greedy
    April 14, 2017

    Will never buy from David McDavid Honda of Frisco ever again! I purchased a 2010 mini cooper in January. The following day I had to take the Mini...

    David McDavid Honda of Frisco

    Ms Ruiz, please give me a call directly at your earliest convenience. I can be reached at 972-731-3001. Thank you and I look froward to speaking w...


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    Will never buy from David McDavid Honda of Frisco ever again! I purchased a 2010 mini cooper in January. The following day I had to take the Mini back for the check engine light. They fixed the issue 2wks later I got it back. 2 weeks later the Mini wouldn't start in my garage. They had it towed to dealership to check what was the issue. Issue was the key lost its programming. About 10 days later u got the Mini back. I drive it for 2 days then I leave for an 11 day vacation come back and the check engine and oil light came on. Took the car back to get checked out. They came back and said there was 800+ on repairs and the warranty they sold me won't cover it! xxx! I have barely driven the Mini 1300 miles the service department has had the Mini the same amount of time as I have had it in 3 months! Now they won't help with a new car because I'm upside-down in the loan! They won't even help with zero down payment and I'll eat the negative on the new loan but they won't! I will never ever buy from this David McDavid Honda of Frisco again!

    Does not recommend this dealer
    David McDavid Honda of Frisco

    Ms Ruiz, please give me a call directly at your earliest convenience. I can be reached at 972-731-3001. Thank you and I look froward to speaking with you. Sonia Heredia, General Manager


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  • Amended Review - typical used car salespeople

    I wrote my review last week on the high of having a new car. I really thought I could trust McDavid since they have been around for so long. I w...

    Dealer Response

    Greetings and thank you for bringing this to my attention. I am sorry that this happened. Has this been resolved? Sonia Heredia, GM 972-731-3001


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    I wrote my review last week on the high of having a new car. I really thought I could trust McDavid since they have been around for so long. I was rushed through my paperwork. After a couple of days, something wasn't sitting right with me. I reviewed the paperwork and found they had charged me $1000 more for the car than the price I had spoken to the salesperson about. Their website even listed it as $1000 less. Then came the extended warranty. I told them I didn't want it 10 times. I finally gave in. After talking to the warranty company, I found out it was not really extended as it was started immediately when I still had a factory warranty. The copay for having service done was ridiculous. I called the dealership and left messages every day for close to a week. I never got a return call. The person I finally got on the phone was rude and abrupt when I told him I wanted the warranty cancelled. I have to go up there tomorrow to sign something and I'm ready for a fight.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Greetings and thank you for bringing this to my attention. I am sorry that this happened. Has this been resolved? Sonia Heredia, GM 972-731-3001


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  • Easiest car buying experience...ever!

    My experience at David McDavid was amazing. It was quick and painless. Their trade in offer was more than fair. Once we got started, it was no tim...

    Dealer Response

    Thank you so much for your business and recommendation Tara. We really appreciate it!


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    My experience at David McDavid was amazing. It was quick and painless. Their trade in offer was more than fair. Once we got started, it was no time until I drove off in my new car. My salesperson, Becky was the best. I highly recommend this gen of a dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your business and recommendation Tara. We really appreciate it!


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  • Horrid Customer Service
    March 23, 2017

    First, the only reason I am giving this location one star is because I can't give it zero stars. Second, IF you choose to buy here, talk with Bec...

    David McDavid Honda of Frisco

    Greetings Bryan. I am sorry that all of this happened. We are looking into this now. Sonia Heredia, GM


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    First, the only reason I am giving this location one star is because I can't give it zero stars. Second, IF you choose to buy here, talk with Becky from pre-owned sales. If you buy Pre-Owned here, you are a second-class citizen. This is proven by the way they treat you and the way that they treat their whole pre-owned business. The building for their Pre-Owned business is disgusting, cheaply built, and cheaply furnished. The finance officer (Jon/John P) we were working with was extremely rude, implied (multiple times) that we were not good parents (and that I was not a good provider) because we did not buy the warranty. We scheduled a windshield repair appointment with their service department, and when my wife showed up for the appointment, we were told we didn't have one (extremely frustrating). I had to call the service department manager in order to get this whole thing fixed. After the car was fixed, they forgot to notify us that the car was finished and ready to be picked up. I had to call them to find out what the status of the car was. Then, the moment my wife left the lot, the check engine light came on. When we took it back to see what the issue was, they informed us that we need a new Catalytic Converter (about $1500 repair). What!? We have owned this car for less than two weeks! Horrible customer service, horrid communication, worst car buying experience ever. Do not buy here.

    Does not recommend this dealer
    David McDavid Honda of Frisco

    Greetings Bryan. I am sorry that all of this happened. We are looking into this now. Sonia Heredia, GM


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  • Tim Tran is Awesome
    March 9, 2017

    Tim has been my service rep multiple times for two of my vehicles. He has always been professional, quick, informative, helpful and delightful to ...

    David McDavid Honda of Frisco

    Thank you for your business. I am happy to hear that Tim took good care of you!


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    Tim has been my service rep multiple times for two of my vehicles. He has always been professional, quick, informative, helpful and delightful to work with. You need more hardworking individuals like Tim. Other areas of this dealership could use some work, but he makes each service process a delight. Thank you for your excellent service.

    Does recommend this dealer
    Came in for service or repair
    David McDavid Honda of Frisco

    Thank you for your business. I am happy to hear that Tim took good care of you!


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