Heyward Allen Toyota

Reviews

4.9 out of 5 4.9
73 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 28, 2018

    Nancy was awesome! She was very thorough and understanding. Mario was a big help as well. No one pressured us and we love our new car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 22, 2018

    I purchased a new 2019 Toyota Camry XSE from Heyward Allen Toyota. Larry Griffin was the salesman who was recommended to me from another friend at Heyward... Allen. I can't say enough about the patience and courtesy Larry showed through the total sales process. After all the paper work was finished, Larry suggested that we get in my new car and he would give me a demonstration of all the features in my new 2019 Camry XSE. Larry spent about two hours going over all the features, bells and whistles, and setting up my I phone to work with my new Camry. His patience and knowledge was outstanding through the total process. All can say about Larry Griffin is that he is the best! Nothing else needs to be said!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 27, 2017

    Had my car serviced. They went beyond what I expected. From the moment I stepped out of my car until I went out the door to leave, I felt like I was important... as a customer. A+ A+A+

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing your car in for service, Doris! You are important to us!

  • 5.0 out of 5
    October 12, 2018

    Wonderful buying experience!! S.L. Mitchell was a tremendous help and he made this purchase very stress free!! He showed me all the 4RUNNER and helped... me narrow my decision down. I’m so excited and proud to be a repeated customer of Heyward Allen Toyota!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2018

    I came into the dealership several times over a month. I was unsure what I wanted to buy-new or used, model, etc. I worked with Frank as my salesperson.... He was terrific. He was honest and didn't put pressure on me. In the end, we found the perfect car for me at a great price. I give Frank my highest recommendation.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 6, 2018

    I had a cal from Robert Harbison after 3 weeks from a purchase I made at the dealership and was told that I need to pay more. After I told him that it... is their responsibility to make sure all the numbers are right before they conclude the purchase he told me that he is going to "Kick my xxx" I have been in the States for over 15 years and have owned over 30 cars, never had a problem with any dealership or anyone. Everything was perfect at the day when I was buying the truck from them, everyone was really nice and helpful. I don't believe this is the way to talk to me or any customer.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 5, 2018

    Got taken care of from the time I called to see up appointment until time to get service and pay for service and repairs. Thank u all at Hayward Allen... Toyota for hiring such caring and knowing people in your Service Dept andCustomer Service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 4, 2018

    Nancy Griffin, sales and leasing consultant at Heyward Allen Toyota, helped me greatly to choose the right car and complete the buying process. She answered... all my questions and provided additional information about the cars I tired. I bought my second car from the same dealer and both times my experience was outstanding. Great work. Thank you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 23, 2018

    Successful buying experience! All my questions answered. Professional and efficient salesman, Larry Griffin. I would recommend this dealership to my friends... and colleagues. Worth the drive to this dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 19, 2018

    Took car for oil change. The people were really nice and they took care of my car. They looked into different discounts that saved me money. Will look... forward to coming back.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews