Kingstowne Motorcars

4.8
(649 reviews)
Visit Kingstowne Motorcars
Sales hours: 10:00am to 6:00pm
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Sales
Monday 10:00am–6:00pm
Tuesday 10:00am–6:00pm
Wednesday 10:00am–6:00pm
Thursday 10:00am–6:00pm
Friday 10:00am–6:00pm
Saturday 10:00am–6:00pm
Sunday 12:00pm–5:00pm
(571) 383-3943 (571) 383-3943

Reviews

4.8
(649 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Great dealership. Had tire issues while on a road trip...

Great dealership. Had tire issues while on a road trip they were able to help me immediately and got me back on the road really quickly. Michael and Juan in the service dept. went out of their way to find me a tire they didn’t even have in stock so it was ready when I arrived at the dealership. Great staff!!

1.6

Not trustworthy- Said write it up @11am- 3.5 to pick up...

Not trustworthy- Said write it up @11am- 3.5 to pick up the next-AM. called&emailed for deposit for 6.5 hours - sold it out from under me 4.5hrs later- Bad business. Kevin & Patrick

5.0

I would highly recommend this dealer !! Everyone was very...

I would highly recommend this dealer !! Everyone was very professional and extremely friendly and helpful. Process was easy and quick and i left with the car i wanted and feeling very good about what i got ! Will definately be going back again for my next purchase or service needs !!

5.0

No hassle, pressure free experience, great value

Kevin was very accommodating and made sure we got the car we were looking for. The car was great value and the sales process was painless.

5.0

Amazing Job Done from Service Department

This review is dedicated to the ktmotor's service department, especially the manager-Andy (I might get the wrong name though). So after I bought my Audi from them in August I found that my HUD is unusable (cracked film from heat) and the rear wheels are a little bent (very hard to notice) from the previous owner hitting a pothole. Not gonna lie I was a bit upset finding out the wheel situation, so I called them up. The manager Ali and Billy were very apologetic and offered an immediate remedy for my problem. They booked me for an appointment with their service department manager Andy to have the car looked at. I brought my car over and Andy explained what they are going to do to solve the issues, they are going to call in wheel professionals with a special machine to straighten the wheels and replace the cracked film in the HUD unit. I then was given a loaner's car for the entire weekend holiday and I happily drove home. A couple of days later I went back to KT and found that they have not only fixed my wheels and HUD, they also cleaned up my car. I learned that they replace the entire HUD unit which costs around $800 and have two rear wheels straightened and all wheels balanced. I was charged $0, I honestly couldn't believe that. Billy and Ali explained that is their mistake not to find out about the wheels and HUD. I highly appreciated their way of doing business and maintaining great customer service. Also Andy rocks, he is young but very professional, I will definitely come back for regular maintenance and mods!!

5.0

Service for my vehicle, must check them out~!

Came in to replace brakes rotors and they explained in depth to me the benefits of other fluids that needed to be changed. They did not try to over-sell me on price and provided me a loaner with my service! 5 star experience!

1.0

Horrible experience, Buyers beware!!

Horrible experience, Buyers beware!! Bait and switch, they will lie to you about vehicle, never ask you for deposit, and sell it out from under you!! Funny part is got email from previous customer who said theres a con game going there, I asked my salesman then got sent wrong car in a video and when I asked him about con game suddenly next morning vehicle was sold... Have bought 2530 cars Owners wouldnt call me back and make right STAY AWAY FROM !!

Dealer response

Hello Adam - It appears that you are a dealer trying to purchase a vehicle from us wholesale and using a dealer license. We do not sell wholesale to other dealers. No bait and switch, no con game, the answer is simply no. Our focus is on serving our customers, not other dealers. We have tried numerous attempts to try to ensure satisfaction. Never it is our intention to lie or play any bait and switch games. Everything is very transparent with our process. Not only did we mention it to you regarding the deposit, but It is also very transparent on our website under our "FAQ" regarding the deposit process. Please ask for Ali our General Manager if you'd like to touch base regarding your experience.

5.0

Beyond happy with my vehicle purchase. I was recommended...

Beyond happy with my vehicle purchase. I was recommended to this company with high assurances of quality care, and that’s exactly what I received.

5.0

Purchased with confidence

From our first phone call through the entire purchase. Kingstowne motors guided us with the level of professionalism and awesome customer service. The finance department beat my credit union interest rate leaving room to purchase an extended warranty. We will definitely purchase our next vehicle with this dealership. Thank you team for making us comfortable with our purchase.

5.0

I had the greatest experience purchasing my vehicle at...

I had the greatest experience purchasing my vehicle at Kingstowne MotorCars during a pandemic. The whole team was extremely nice. The process was simple, hassle-free and very professional.