Reviews

Average Ratings

4.5
48 lifetime reviews.
  • Oil Change

    The waiting room was clean and comfortable. The service was fast and the popcorn was great. Was able to connect to the wifi and read emails while ...


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    The waiting room was clean and comfortable. The service was fast and the popcorn was great. Was able to connect to the wifi and read emails while munching on popcorn.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Poor Communication

    Okay, so this was tricky to review. When I scheduled my service I told the receptionist that I wanted to have my vehicle inspected and that I knew...

    Dealer Response

    Brittany - We are concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to our c...


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    Okay, so this was tricky to review. When I scheduled my service I told the receptionist that I wanted to have my vehicle inspected and that I knew there was a coolant leak and some rotor issues. She scheduled me for a Multi-point Inspection. When I arrived, the guy helping me was very nice and easy to talk to. I told him my concerns about the leak and rotors and that it needs an oil change, and he said that they would take a look but they may not be able to repair them that day. He offered me a loaner car for free, AWESOME. But that loaner car was actually unavailable at the time. No big deal, I already had a ride on the way. A few hours later and I receive a call stating that I have a water hose leak that needed to be repaired, but they wouldn't be able to get to it until Monday afternoon. I said okay and that was the end of the conversation. As I am sitting there, I realized that he didn't say if I could come get my vehicle and bring it back on Monday or if they were planning to keep it.. So I called back. He said that they were still working on the vehicle and that I could get a loaner car that was just brought back, but I had to be there before they closed - which was in 40min. So I dropped what I was doing and had someone drive me to get the car. I signed the papers and away I went. Fast forward to Monday. I never received a phone call about my vehicle and I didn't realize that they closed at 5pm or I would have called them. I finally receive a call at 11:30am Tuesday saying that my car was ready. I tell him that I am at work and work until late, so I wouldn't be able to get the car until Wednesday afternoon. He says ok and that was the end of the conversation. So here are my issues: 1) I believe that the person who dealt with me at the dealership is the same person who spoke with me over the phone.. he was very friendly in person, but not-so-much over the phone. Maybe he just doesn't have very good phone etiquette, I don't know. I don't enjoy talking on the phone either - its a millennial thing. That is what makes this review difficult - he was so nice in person. Everybody I spoke with in person the day I dropped my car off was VERY nice. But, 2) My biggest issue is that I was told that my vehicle would have its repair Monday afternoon and I never heard from them on Monday. I understand that things don't go as planned and maybe my car got pushed back. Not a big deal, I am pretty reasonable. However, a courtesy call would have been nice. 3) I shouldn't have been left with questions. The first call I received should have stated that they were still working on my car, that it needed to be repaired on Monday, and that I could come get a loaner car. At this point, I have no idea what was actually done on my car. I know that they were replacing a water hose, but did they remember to change the oil? How much do I owe? I don't know. Maybe I will find out when I pick the vehicle up.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Brittany - We are concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to our company. Please contact us at your earliest convenience. We would appreciate the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Stanley Chevrolet Team


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  • Service dept and customer service

    This was one of the worst experiences in the service dept. Told them what was wrong with car and was called a liar car was only about 3 months old...

    Dealer Response

    David, we are concerned by your review and would like the opportunity to address it for you. Your satisfaction is extremely important to our compa...


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    This was one of the worst experiences in the service dept. Told them what was wrong with car and was called a liar car was only about 3 months old then when they looked at it said of u were right. Then was told our warranty was out and this is a 2016 car. Service manager needs to take classes on customer service not very professional. Got an email from them wanting to know about the service because it is important to them told them about it sending it back and never heard anything back. Doubt if we ever go back. Was told the owners would call us that didn't happen. Then went in to talk to them and they didn't even try to get them I guess they didn't want us to talk to them they tried to pacify us.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    David, we are concerned by your review and would like the opportunity to address it for you. Your satisfaction is extremely important to our company. Please contact us at your earliest convenience. We would appreciate the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Stanley Chevrolet Team


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  • sales

    salesman was the greatest easy to deal with. would buy another vehicle from the dealership. See Tom Jennings in sales for the best overall sales ...


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    salesman was the greatest easy to deal with. would buy another vehicle from the dealership. See Tom Jennings in sales for the best overall sales experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Don't recommend for service or repairs.

    Had my car worked on here. Not even 12 hours later I have more problems with my car than before. Now I'm spending more money to fix a problem that...

    Dealer Response

    Ryan, we are concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to our compan...


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    Had my car worked on here. Not even 12 hours later I have more problems with my car than before. Now I'm spending more money to fix a problem that I didn't have until after they worked on my car.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ryan, we are concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to our company. Please reach out to us at your earliest convenience. We would love the chance to talk with you more about this. Hope to hear from you soon. Best regards, Stanley Chevrolet Team


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  • Great service

    The staff is very personable and friendly and will and have gone out of their way, to take care of my family and I. They are very informative as ...


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    The staff is very personable and friendly and will and have gone out of their way, to take care of my family and I. They are very informative as well.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service!!!

    Service department is excellent; the offer of a loaner car was most appreciated, though I ended up not needing it as the service was completed so ...


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    Service department is excellent; the offer of a loaner car was most appreciated, though I ended up not needing it as the service was completed so quickly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Very personable

    They were very patient while we made up our minds as to which vehicle to purchase. They were very personable.


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    They were very patient while we made up our minds as to which vehicle to purchase. They were very personable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great buying experience!

    Everyone was friendly and accomodating throughout the entire experience. I felt everyone there knew me and appreciated me as a person and appreci...


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    Everyone was friendly and accomodating throughout the entire experience. I felt everyone there knew me and appreciated me as a person and appreciated my business. I was in to look at car, test drive, approved for a loan, and paperwork signed in less than 1.5 hours! I was happy with the amount of time it took.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good parts and service dept

    I have always liked the service and parts dept and would recommend them. I have had bad we experiences with the sales dept and would not . Recomm...


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    I have always liked the service and parts dept and would recommend them. I have had bad we experiences with the sales dept and would not . Recommend them

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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