Mercedes-Benz of Pleasanton Hours
The Mercedes-Benz Dealer You Can Count On
We're the kind of Mercedes-Benz dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration.
It's a lot to wrap your head around but at Mercedes-Benz of Pleasanton we do our best to make the car buying experience an easy one. We're the kind of Pleasanton, CA car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Pleasanton, CA Mercedes-Benz dealer that strives for 100%
"Your #1 Mercedes-Benz Dealer You Can Count On"
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Avoid this dealership at all cost. I bought an used Acura TL from them several weeks ago. I only got one key for the car I bought. Both before and after... I bought the car, I kept asking for the second key since every car should have them right? My sales Jenny just told me not to worry, she will ask somebody to look it for me after the manager came back so I agreed to closed the deal base upon that. Afterwards Jenny kept telling me she would check on it but weeks passed by and I still didn't get the key. So I decided to give them a call. Their sales manager answered and told me I should contact Jenny and he is not responsible for this. I told him the whole situation which I asked Jenny for the key and waited several weeks now. He checked the record for me and told me that on their system, there is only one key that are associated with this car. He also told me that "you bought a car which is nine years old! We sell it as it is! We have only one key and we have what we have! I know you may negotiate differently if you knew that the car only have one key but sir, you already get the discount and you did not pay for the full price sir!" Just Because I got a discount on the car and just because my car is nine years old, I suddenly got no right asking for some basic integrity from them to let me know the situation before I bought the car. EXCUSEEE ME??? What happened before I bought the car? What happens to all of those promises you made before you close the deal with them? Shouldn't I get acknowledged that the car only have one key before I bought it????? To me this key or even this car don't worth too much but that's not the point. To me this whole experience of buying the car just seems like some trick they play and after the deal, you have zero support and service. Please be aware and give it a second thought before you come to this dealership.
Totally waste of time. Went to buy a pre-owned car after talking to the sales person over the phone but the response was not the same when I actually went... to buy it.
I recently purchased a used BMW from Mercedes Benz of Pleasanton, and our experience was stellar. This rating is more for the salesperson who helped my... wife and I, his name is Scott Lubratich. I would highly recommend anyone looking for a new or used vehicle from this dealership to reach out to Scott. He has knowledge about every vehicle he sells and stands behind not only what he says before the sale but after as well. An issue arose shortly after we purchased the car and Scott set up a service appointment immediately to have the issue diagnosed and repaired by BMW so it was done right. Above and beyond is the best way to describe our experience with Scott and Mercedes Benz of Pleasanton.
I’ve been researching the specific MBZ for months now and finally found one that I liked and within my budget. I had the CPO emailed to me and when I go... to preview the car I was told they can no longer offer a CPO on the car but are unwilling to come down in price..... oh OK ... i called to make N offer and neither the sales rep or manager answered their phones 15 minutes after i left the dealership.... then when i make an offer the denied based of the fact that they were at their lowest number.... yeah we will see at the end of the month.... customer service business and they are terrible all they say up to the managers of the dealership..... wouldn’t waist my time if you thinking about this dealership.... go to Oakland Mercedes
HORRIBLE CAR BUYING EXPERIENCE I am in the process of purchasing a car from Mercedes-Benz of Pleasanton. It has been the most horrible car buying experience... of my lifetime. Although I am the customer, and made this huge purchase, I am left feeling like my business doesn't matter and that I am a nuisance. We purchased our vehicle using our credit union, and the bank sent a cashier's check to the dealership for the full amount of the vehicle. You would think that's it, right? Bank certified check in hand = Keys in hand, in any other world. The dealership has explained to me that they usually wait until the CASHIER'S CHECK clears, before they deliver a vehicle. I know this to be untrue; my friend who referred me there paid by personal check, and immediately drove his car from the lot. I can only assume that race plays a part. I am a black man. Although I am paying by cashiers' check, my salesperson explained to me that because of my credit (on the report they ran illegally; we paid cash), they would need to hold the car. A paid for car, that I didn't use them to finance. Biggest bunch of crap I've ever heard. I am looking forward to getting my car, and running as far away from this place as I can. Do yourself a favor, patronize one of the many other MB dealers in the area, like I will for servicing my Benz. You may find that you are less of a nuisance and are treated more like a paying customer.
I had a great experience here at Mercedes of Pleasanton the person I dealt there was Kris he was extremely knowledgeable and pleasant to talk to you I... didn't feel pushed at all I haven't bought a car yet but I will be returning there
My review rating is based on the final outcome of the buying process. I can provide all the details about the process but that would not be relevant to... most buyers here. The bottom line is that there were some issues with the car like the leaking front tire & some detailing issues. This should not have happened to a CPO but after a few phone calls to the sales manager and speaking to the GM of the branch, all those issues were fixed. They even helped with additional stuff like nav updates and engine software fix which is not part of the CPO process. Overall, we are very happy with our car and quite impressed with the post-sale experience at this dealership.
Sales person seemed ambivalent about selling me a vehicle. Never followed up on my requests and basically blew me off. Steer clear of this dealership... and go somewhere your business is appreciated.
Kris was a professional throughout my entire time there. Very helpful. Not pushy at all. Gave very sound advice.
No recommended because sells person not friendly and they try to sell me some problem with car.!!!!!