Mercedes-Benz of Pleasanton Hours
The Mercedes-Benz Dealer You Can Count On
We're the kind of Mercedes-Benz dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration.
It's a lot to wrap your head around but at Mercedes-Benz of Pleasanton we do our best to make the car buying experience an easy one. We're the kind of Pleasanton, CA car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Pleasanton, CA Mercedes-Benz dealer that strives for 100%
"Your #1 Mercedes-Benz Dealer You Can Count On"
My review rating is based on the final outcome of the buying process. I can provide all the details about the process but that would not be relevant to... most buyers here. The bottom line is that there were some issues with the car like the leaking front tire & some detailing issues. This should not have happened to a CPO but after a few phone calls to the sales manager and speaking to the GM of the branch, all those issues were fixed. They even helped with additional stuff like nav updates and engine software fix which is not part of the CPO process. Overall, we are very happy with our car and quite impressed with the post-sale experience at this dealership.
Sales person seemed ambivalent about selling me a vehicle. Never followed up on my requests and basically blew me off. Steer clear of this dealership... and go somewhere your business is appreciated.
I recently purchased a used BMW from Mercedes Benz of Pleasanton, and our experience was stellar. This rating is more for the salesperson who helped my... wife and I, his name is Scott Lubratich. I would highly recommend anyone looking for a new or used vehicle from this dealership to reach out to Scott. He has knowledge about every vehicle he sells and stands behind not only what he says before the sale but after as well. An issue arose shortly after we purchased the car and Scott set up a service appointment immediately to have the issue diagnosed and repaired by BMW so it was done right. Above and beyond is the best way to describe our experience with Scott and Mercedes Benz of Pleasanton.
Kris was a professional throughout my entire time there. Very helpful. Not pushy at all. Gave very sound advice.
No recommended because sells person not friendly and they try to sell me some problem with car.!!!!!
It's a nice dealership. But of course it would be its a Mercedes dealsership. I went in to look at a used vehicle. Basic took it for a test drive and started... to negotiate. Really wasn't really impressed on how I was treated. Felt as if he knew where his commission was and wanted to keep it at where it was. Process I know takes a while to walk out with the car but we were there the whole after noon. What really upset me is the facr that it was a used car they never let me know it only had one key or thought to compensate me for that key. Now I gotta go out of my way to get the key. Made me feel as if I was SOL for the key
No help what so ever in finding a used Mercedes Benz Sprinter cargo van.
I called MBZ Pleasanton talked to Scott in sales. He got the info I needed in minuets. We were able to strike a great deal and got the car. I recommend... working with scott in sales he went above and beyond. My only complaint was the finance side of the deal. Finance had something on my credit that was not mine and even the bank that showed up on my Credit confirmed it was not mine in any way. The finance guy did not care and just said too bad... they still got me an ok rate. I give 5 stars to scott (sales) and Andy (Mrg) but 3 stars to finance. Scott and Andy threw in a year of the difference in payment and took it off the price. Great sales and service!!! I defiantly recommend this dealer and will buy another MBZ from Scott in sales again.
MB of Pleasanton has very bad and I meant very bad Service. Let me tell you what happen to me. I bought two Cars from them since last year. Bought extra... prepaid maintenance. Brought my completely new car in for some installation on parts. Was told it be done in a day. Got a shuttle service back to work. End of day they call and said you need to leave overnight. What the heck! and no one come pick me up from Shuttle so I can get a rental car. I had to take UBER back to their place for a rental car. Now you tell me what kind of service is this? Pick up the car two days later. The service manager name JULIA was a grumpy, very unpleasant, prejudice against other race, unfriendly manner, never apologized or at least accommodate the customer to waive the fee of the installation etc. The service advisor overcharged my invoice and didn't realize it until I pointed out to him. They don't deserve to work at a prestige company like Mercedez Benz and what kind of bad attitude customer service are they serving??. I will spread the words to others MB owners that what a disappointment I have in MB of Pleasanton.
Great experience buying a used Toyota Camry here. They were accommodating to our schedule and we were very happy with their overall customer service!