[{"id":281891,"personPtyId":36601994,"firstName":"Mark","lastName":"Hofrichter","titleText":"Finance Director","emailTxt":"markh@billkayford.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":95,"imageUrl":"https://cdn-user.dealerrater.com/images/86bdff6f2829.jpg","drDealerId":5054,"dealerEmpStartDtUtc":"1401580800","industryStartDtUtc":"673056000","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":281729,"personPtyId":36881213,"firstName":"Daniel","lastName":"Masoud","titleText":"Sales Consultant","shortBioText":"I have been with Bill Kay Ford for over 4 year now. I truly believe and love the Ford product. It is the ultimate driving machine. I take pride in showing my customers the reason Ford is fantastic. Caring for our customers is a priority. Bill Kay Ford is by far the best dealership I have worked for!","emailTxt":"dmasoud@billkayford.motosnap.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":50,"imageUrl":"https://cdn-user.dealerrater.com/images/3ae2c25edb84.jpg","drDealerId":5054,"dealerEmpStartDtUtc":"1409529600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":195390,"firstName":"OC","lastName":"Glover","titleText":"Sales Consultant","emailTxt":"ocglover@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/users/noelrivera/e6e4b054-b471-43b5-b10f-0e43aa452ad4.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":344500,"personPtyId":35803806,"firstName":"Dan","lastName":"Wood","titleText":"Sales","emailTxt":"dwood@billkayford.motosnap.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/8698e3267c65.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":402419,"personPtyId":36675739,"firstName":"Corey","lastName":"Hanalla","titleText":"Salesman","shortBioText":"","emailTxt":"khanalla@billkayford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/624c80f36cbf.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":288088,"personPtyId":35800980,"firstName":"Mark","lastName":"Burklow","titleText":"Sales Consultant","emailTxt":"mburklow1@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/1440d64aac89.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477085,"firstName":"Amanda","lastName":"Zeilstra","titleText":"Internet sales","shortBioText":"Ive Been in BDC field for a little over 3 years. Prior to coming in the Dealership Industry, I had gone to school for cosmetology. Previously worked at South Oak Dodge in the BDC department also. I am a mother of a 7 year old boy, and a 1 year old girl. I enjoy spending my free time with my family, and taking my children on mini trips To our cottage in Wisconsin Dells.","emailTxt":"Azeilstra@billkayford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/541ed775be36.jpg","drDealerId":5054,"dealerEmpStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":307286,"personPtyId":35805630,"firstName":"Dustin","lastName":"Collins","titleText":"General Manager","shortBioText":"Dustin grew up with a passion for cars and talking with people. At the age of 17 in 1997 he began selling fords. He has held several top manager positions inside the dealership and was a owner of his own used car business for 10 years. Dustin loves cars and interacting with customers and the excitement each deal brings in every day!\r\n\r\nIn his spare time he enjoys spending time with his family, loves driving fast cars, and he is a Die Hard Chicago bears fan and Black-hawks fan.\r\n\r\nStop in today, and get your new car.","emailTxt":"dcollins@billkayford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":75,"imageUrl":"https://cdn-user.dealerrater.com/images/b6757c86fc6a.jpg","drDealerId":5054,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"859852800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":553088,"personPtyId":53851517,"firstName":"Patrick","lastName":"Serratore","titleText":"Service Manager","emailTxt":"pserratore@billkayford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/3075207b2316.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":346457,"personPtyId":35804008,"firstName":"Will","lastName":"Wilson","titleText":"Sales Consultant","emailTxt":"ebcconnect@gmail.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/2a4a9833dea2.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":438862,"personPtyId":36950810,"firstName":"Juan","lastName":"Hurtado","titleText":"Salesman","shortBioText":"Fluent in Spanish. \r\n\r\nAfter being in the Real Estate Business, he transitioned himself into selling cars when the market crashed.\r\nHe began working for Toyota and he is now closer to home and happy to be a part of our family here at Bill Kay Ford!\r\n\r\nIf you are in the market for a new or pre owned vehicle stop by and ask for JUAN !","emailTxt":"Jhurtado@billkayford.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/7b070f8a00da.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":281893,"personPtyId":36250276,"firstName":"JT","lastName":"Triplett","titleText":"Management","emailTxt":"jtriplett@billkayford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/3bf5dacb7301.jpg","drDealerId":5054,"dealerEmpStartDtUtc":"1238544000","industryStartDtUtc":"912470400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476020,"firstName":"Alexandria","lastName":"Aymer","titleText":"Bdc Rep","emailTxt":"Aalley@billkayford.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/d2165e95836b.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":553111,"firstName":"Joe","lastName":"Venturella","titleText":"Sales Consultant","emailTxt":"jventurella@billkayford.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/77d982b6be3a.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":553110,"firstName":"Charles","lastName":"Brunt","titleText":"General Sales Manager","emailTxt":"cbrunt@billkayford.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/865498184656.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":553087,"firstName":"Brian","lastName":"Hyatte","titleText":"Sales Consultant","emailTxt":"bhyatte@billkayford.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/136e4e8124d5.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":555053,"firstName":"Dave","lastName":"Edwards","titleText":"Sales Consultant","emailTxt":"dedwards@billkayford.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/bcd4f49d2a09.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":553109,"firstName":"Amanda","lastName":"Hillman","titleText":"Internet Sales","emailTxt":"ahillman@billkayford.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/7ebeade701b5.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":553090,"firstName":"Dion","lastName":"Grace","titleText":"Sales Consultant","emailTxt":"dgrace@billkayford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/d3c453f281b8.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":402420,"personPtyId":35808158,"firstName":"Kima","lastName":"Montgomery","titleText":"Internet Manager","shortBioText":"Shakima has been in the BDC field for over 5 years. New to the Bill Kay Auto group. Since she has been here she has consistently been number #1 in the internet department and enjoys helping customers every day. Now I've progressed to the BDC Internet Manager.","emailTxt":"smontgomery@billkayford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/8c680468abce.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":553081,"firstName":"Aijalon","lastName":"Walker","titleText":"internet sales","emailTxt":"awalker@billkayford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/7fb96f10e3a9.jpg","drDealerId":5054,"dealerEmpStartDtUtc":"1530403200","certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Bill Kay Ford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2004

At Bill Kay Ford in Midlothian our goal is simple. We want to be the best Ford dealer in the Chicagoland area. We know t

...

hat auto shoppers want low prices and superior service when searching for that perfect car, truck, minivan, or SUV. Our no-nonsense way of selling vehicles is what our customers want! Our motto is "We do it your way at Bill Kay".

"See How Little you pay when you buy from Bill Kay Ford"

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
Request an Appraisal

Service

Fluid Top-Off

Complimentary

Multi-Point Inspection

Complimentary

Battery Service

Complimentary

Wiper Blade Replacement

$19.96 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
694 lifetime reviews. Includes reviews of Bill Kay Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    December 3, 2018

    Tom is friendly & is trying to make his mark in the service department. He is quick with check in and pleasantly answers your questions. I would recommend... Tim in a heart beat.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2018

    The service staff was very welcoming and accommodating! Vehicle was serviced in a timely matter and care was taken to protect the interior surfaces. ... Wait area was comfortable.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Daniel Masoud

    Sales Consultant

    (5.0) 50 reviews

    OC Glover

    Sales Consultant

    (5.0) 36 reviews

    Dan Wood

    Sales

    (4.9) 27 reviews

    Corey Hanalla

    Salesman

    (5.0) 46 reviews

    Mark Burklow

    Sales Consultant

    (5.0) 30 reviews

    Will Wilson

    Sales Consultant

    (4.7) 44 reviews

    Juan Hurtado

    Salesman

    (4.7) 25 reviews

    JT Triplett

    Management

    (4.8) 25 reviews

    Joe Venturella

    Sales Consultant

    (4.4) 5 reviews

    Brian Hyatte

    Sales Consultant

    NOT RATED

  • October 17, 2015

    Great atmosphere, nice people and they made the process very easy and stress free ... For my next car I won't go anywhere else..

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Stanley, we really appreciate you taking the time to fill out a review for us. Your kind words are greatly appreciated!! Eric Jones

  • 5.0 out of 5
    December 3, 2018

    Bravo bravo bravo every one nice most of all Thomas Mackey who's knows people skills and all about cars. Thank You Mr Mac Key

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2018

    It was probably the fastest I ever went to get service it was good to amazing and done with ease the service adviser got everything done in an hour

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Daniel Masoud

    Sales Consultant

    (5.0) 50 reviews

    Dan Wood

    Sales

    (4.9) 27 reviews

    Will Wilson

    Sales Consultant

    (4.7) 44 reviews

    Joe Venturella

    Sales Consultant

    (4.4) 5 reviews

    Brian Hyatte

    Sales Consultant

    NOT RATED

  • 4.0 out of 5
    December 3, 2018

    It was nice to make an appointment on their website. Repair took an hour as it was said. It seems that Mr Jefferson Turner did a good job so far.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2018

    Fantastic service and very quick turn around. My only concern was the coverage on the warranty for the battery. Seems my battery only lasted less than... 2 years yet I was required to buy a new one because I had surpassed the mileage? Batteries should last longer than 2 years.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 2, 2018

    Soon after the purchased, .Ford advertised additional 5 grand off the 2018 year end sales ,this could have been applied to my sales. In the future I... will shop around.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dan Wood

    Sales

    (4.9) 27 reviews

  • 5.0 out of 5
    November 29, 2018

    Every one at the dealership was very knowledgeable about there duties and how to function like a well oiled machine. My salesperson went above and beyond... to explain and inform me to every detail of my new Escape. It was a pleasurable experience that I didn't expect. I thank them all.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Hofrichter

    Finance Director

    (4.7) 95 reviews

    Mark Burklow

    Sales Consultant

    (5.0) 30 reviews

    Dave Edwards

    Sales Consultant

    NOT RATED

    Amanda Hillman

    Internet Sales

    NOT RATED

  • 5.0 out of 5
    November 25, 2018

    Started with me doing a Nationwide then Chicago ( + WI., IN) search for 2018 new or lightly used SHO w/ color and equipment I wanted. Narrowed down to... 6 choices, filled out Internet form on 3 dealers in Chicago. Bill Kay was the first to respond and schedule an appointment at my convenience. When I arrived the car was prepped and ready for test drive. I had not planned to buy that day. Had two more appointments in the next few days. Will Wilson and Charles Brant listened closely to my objectives.......including Trade in of my current vehicle and financing. Because of their experience and personal skills, they knew I was a serious buyer who had done my market research. They made me an offer which was fair and met my expectations, so my wife and I decided to buy. We drove home in our new car in less than 3 hours start to finish.....including the Title / plates transfer and loan approval. GREAT people and Dealership! We have purchased probably 40 or more cars in our lifetime......starting in 1964 and this was the most painless and professional experience.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Amanda Zeilstra

    Internet sales

    (4.9) 19 reviews

    Will Wilson

    Sales Consultant

    (4.7) 44 reviews

    Charles Brunt

    General Sales Manager

    (4.6) 10 reviews

View More Reviews

Bill Kay Ford

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