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Prior to coming in the Dealership Industry, I had gone to school for cosmetology. Previously worked at South Oak Dodge in the BDC department also. I am a mother of a 7 year old boy, and a 1 year old girl. I enjoy spending my free time with my family, and taking my children on mini trips To our cottage in Wisconsin Dells.","emailTxt":"Azeilstra@billkayford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/541ed775be36.jpg","drDealerId":5054,"dealerEmpStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":307286,"personPtyId":35805630,"firstName":"Dustin","lastName":"Collins","titleText":"General Manager","shortBioText":"Dustin grew up with a passion for cars and talking with people. At the age of 17 in 1997 he began selling fords. He has held several top manager positions inside the dealership and was a owner of his own used car business for 10 years. Dustin loves cars and interacting with customers and the excitement each deal brings in every day!\r\n\r\nIn his spare time he enjoys spending time with his family, loves driving fast cars, and he is a Die Hard Chicago bears fan and Black-hawks fan.\r\n\r\nStop in today, and get your new car.","emailTxt":"dcollins@billkayford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":85,"imageUrl":"https://cdn-user.dealerrater.com/images/b6757c86fc6a.jpg","drDealerId":5054,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"859852800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":288088,"personPtyId":35800980,"firstName":"Mark","lastName":"Burklow","titleText":"Sales Consultant","emailTxt":"mburklow1@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/1440d64aac89.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565692,"firstName":"Monese","lastName":"Bruious","titleText":"Customer Care Rep","emailTxt":"mbruious@billkayford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/b3e084e83fa8.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":281729,"personPtyId":36881213,"firstName":"Daniel","lastName":"Masoud","titleText":"SALES MANAGER","shortBioText":"I truly believe and love the Ford product, It is the ultimate driving machine. I take pride in showing my customers the reason Ford is fantastic. Caring for our customers is a priority. !","emailTxt":"dmasoud@billkayford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/3ae2c25edb84.jpg","drDealerId":5054,"dealerEmpStartDtUtc":"1409529600","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":565690,"firstName":"Cristen","lastName":"Bennett","titleText":"Customer Care Rep","emailTxt":"cbennette@billkayford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/d3027eae940a.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":402419,"personPtyId":36675739,"firstName":"Corey","lastName":"Hanalla","titleText":"Salesman","emailTxt":"khanalla@billkayford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":54,"imageUrl":"https://cdn-user.dealerrater.com/images/624c80f36cbf.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":195390,"firstName":"OC","lastName":"Glover","titleText":"Sales Consultant","emailTxt":"ocglover@yahoo.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":50,"imageUrl":"https://cdn-user.dealerrater.com/images/users/noelrivera/e6e4b054-b471-43b5-b10f-0e43aa452ad4.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":438862,"personPtyId":36950810,"firstName":"Juan","lastName":"Hurtado","titleText":"Salesman","shortBioText":"Fluent in Spanish. \r\n\r\nAfter being in the Real Estate Business, he transitioned himself into selling cars when the market crashed.\r\nHe began working for Toyota and he is now closer to home and happy to be a part of our family here at Bill Kay Ford!\r\n\r\nIf you are in the market for a new or pre owned vehicle stop by and ask for JUAN !","emailTxt":"Jhurtado@billkayford.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/7b070f8a00da.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":553088,"personPtyId":53851517,"firstName":"Patrick","lastName":"Serratore","titleText":"Service Manager","emailTxt":"pserratore@billkayford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/3075207b2316.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":281893,"personPtyId":36250276,"firstName":"JT","lastName":"Triplett","titleText":"Management","emailTxt":"jtriplett@billkayford.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/3bf5dacb7301.jpg","drDealerId":5054,"dealerEmpStartDtUtc":"1238544000","industryStartDtUtc":"912470400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":570909,"firstName":"John","lastName":"Potter","titleText":"Sales Consultant","emailTxt":"jpotter@billkayford.com","combinedEmpAvgRatingNbr":4.1,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/ad6e93663775.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":553110,"firstName":"Charles","lastName":"Brunt","titleText":"General Sales Manager","emailTxt":"cbrunt@billkayford.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/865498184656.jpg","drDealerId":5054,"certifiedEmployee":false,"deptDscrp":"Management"}]

Bill Kay Ford

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Bill Kay Ford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2004

At Bill Kay Ford in Midlothian our goal is simple. We want to be the best Ford dealer in the Chicagoland area. We know t

...

hat auto shoppers want low prices and superior service when searching for that perfect car, truck, minivan, or SUV. Our no-nonsense way of selling vehicles is what our customers want! Our motto is "We do it your way at Bill Kay".

"See How Little you pay when you buy from Bill Kay Ford"

Service

Fluid Top-Off

Complimentary

Multi-Point Inspection

Complimentary

Battery Service

Complimentary

Wiper Blade Replacement

$19.96 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
1022 lifetime reviews. Includes reviews of Bill Kay Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 16, 2019

    My vehicle was in the service department for a recall. My experience with the service department was excellent. If my vehicle requires any additional dealer... repairs, I will have the service performed here.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Thomas Mackey

    Service

    (4.9) 93 reviews

  • 5.0 out of 5
    August 16, 2019

    My experience was A+ from drop off to pick up! I took my car in for an oil change and to get some new wiper blades.

    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 17, 2015

    Great atmosphere, nice people and they made the process very easy and stress free ... For my next car I won't go anywhere else..

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Stanley, we really appreciate you taking the time to fill out a review for us. Your kind words are greatly appreciated!! Eric Jones

  • 5.0 out of 5
    August 14, 2019

    Very good & friendly service. This is my third car with this dealership. If I need another car I will always go to first, and no other!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 14, 2019

    I recommend Bill Kay Ford for fast and friendly service and Mena for working hard on making such a great deal on my Ford fiesta

    Not Applicable
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mena Karas

    Sales Consultant

    (5.0) 32 reviews

  • 4.0 out of 5
    August 12, 2019

    They were able to diagnose the problem and fix it quickly however the price for that and fixing a sway bar, I believe was way out of line. I doubt I would... come back due to the prices and being on a fixed income. The service man also said that my receipt would have recommendations of other services but it was not on the receipt. When I attempted to get in touch with him, he was not available. I discussed this with another service person and she said that those recommendations would be emailed to me but I never received them. Those other recommendations again were very highly priced and I know that I can get the same service elsewhere at a much more reasonable price.

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    1.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Carlos Toscano

    Service

    (4.8) 82 reviews

  • 5.0 out of 5
    August 12, 2019

    I highly recommend Bill Kay Ford for their very knowledgeable service technicians. I have no doubt they saved me hundreds of dollars by properly diagnosing... my problem and fixing it with genuine parts. Great communication every step of the way. Better price than the competition.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Carlos Toscano

    Service

    (4.8) 82 reviews

  • 5.0 out of 5
    August 9, 2019

    Awesome customer service center! Great people and take care of their customers! All of my work was done in a timely matter! Will definitely be taking my... car here again!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick Serratore

    Service Manager

    (4.8) 23 reviews

  • 5.0 out of 5
    August 7, 2019

    I had ford cars every since I was 20yrs. old I find them very dependable. Bill Kay Ford is the only place I'll go. They are very nice, friendly courteous... all that and more. I never have any problems with them, they answer all my questions, and believe me I have a lot of questions sometimes. Bill Kay Ford for life. Customer Tammy McPhersonwilson

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Thomas Mackey

    Service

    (4.9) 93 reviews

    Carlos Toscano

    Service

    (4.8) 82 reviews

    Robert Pritchard

    service

    (4.7) 70 reviews

  • 5.0 out of 5
    August 6, 2019

    I have lot of family in car sales and grew up around car dealerships..I appreciate being listened to and explaining what we wanted, I was very happy with... the purchase of the truck

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mena Karas

    Sales Consultant

    (5.0) 32 reviews

    Mark Hofrichter

    Finance Director

    (4.6) 129 reviews

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