Bill Kay Ford

4.6 out of 5 4.6
1040 reviews

Average Rating

4.6 out of 54.6
1040 lifetime reviews. Includes reviews of Bill Kay Ford from DealerRater.com
this dealer

Reviews

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  • 5.0 out of 5
    August 31, 2019

    I experienced friendly service that explained the work that was going to be performed. Gave a thorough detail of the work that was going to be performed,... as well recommendations, and knowledgeable information in understanding the billing aspect and/or future work.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Thomas Mackey

    Service

    (4.9) 94 reviews

    Carlos Toscano

    Service

    (4.8) 86 reviews

    Robert Pritchard

    service

    (4.7) 71 reviews

  • 4.0 out of 5
    August 30, 2019

    First impression, started out a bit ackward but overall the process went smoothly. John Potter, Dave Edwards, and everyone else that I delt with were courteous... and professional. I am satisfied with the deal that they offered me and I know that I got a lot of value for my money. I will definitely consider this dealer first for any future purchases and I recommend that you see John Potter.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave Edwards

    Finance

    (4.8) 28 reviews

    Monese Bruious

    Customer Care Rep

    (4.9) 10 reviews

    Cristen Bennett

    Customer Care Rep

    (4.9) 14 reviews

    John Potter

    Sales Consultant

    (4.1) 28 reviews

  • 5.0 out of 5
    August 29, 2019

    We stopped on a Saturday to look at the new 2020 Explorer. We loved it. Mena greeted us as soon as we got out of our car. We left that day with no car,... but we returned a few days later. I was in constant contact with Mena & he was prompt in replying to my questions on a timely manner. He was a pleasure to work with & he treated my family right. It was a family purchase for us. He made us feel welcome & we purchased the Explorer. Thanks Mena & Bill Kay Dealership for working with us.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mena Karas

    Sales Consultant

    (5.0) 35 reviews

  • 1.0 out of 5
    August 29, 2019

    My first service here (2018) was very good all around. The visit this year was not. I needed new tires, which I knew, and I never received the warranty... paperwork or the rebate. I also felt very pushed aside at this dealership. I have also contacted this dealership concerning my airbag recall 5 times and asked about it while at the dealership received no response. I got an appointment immediately at another local dealership right away. I don't want to take my Ford to Bill Kay anymore. And I have gotten 5 messages asking me to bring my car in for a trade in for a new car.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    August 27, 2019

    I have not been to this service center in months and today I get survey. I'm really confused as to why. Better start doing some checking on some things....

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 27, 2019

    Very happy with the car overall. John Potter was awesome in facilitating the purchase. I Would definitely recommend him in the future! everyone was great....

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Potter

    Sales Consultant

    (4.1) 28 reviews

  • 1.0 out of 5
    August 24, 2019

    bad experience with the waiting to see finance department,poor communication between sales and financing department..was waiting for almost 2 hours for... no reason

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 24, 2019

    Great dealership to work with everyone was professional and courteous. Jason (sales) and JT (GM) are great people to do business with. I have bought my... last two cars from them, will be back again.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    JT Triplett

    Management

    (4.5) 49 reviews

  • 5.0 out of 5
    August 16, 2019

    My vehicle was in the service department for a recall. My experience with the service department was excellent. If my vehicle requires any additional dealer... repairs, I will have the service performed here.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Thomas Mackey

    Service

    (4.9) 94 reviews

  • 5.0 out of 5
    August 16, 2019

    My experience was A+ from drop off to pick up! I took my car in for an oil change and to get some new wiper blades.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?