Courtesy Toyota of Brandon

New 877-227-9604 Dealer Website
Used 877-227-6221 Email Dealer
Service 877-227-9641

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Reviews

Average Ratings

4.6
779 lifetime reviews. Includes reviews of Courtesy Toyota of Brandon from DealerRater.com
  • Chad to the rescue!!!!

    I was broken down in downtown Tampa(flooded) so i called my service advisor Chad, he was so helpful and very understanding of my situation , He se...

    Dealer Response

    Brandi, Thank you for your positive review of Courtesy Toyota of Brandon. I am happy to hear that Chad was able to go above and beyond for you and...


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    I was broken down in downtown Tampa(flooded) so i called my service advisor Chad, he was so helpful and very understanding of my situation , He sent a tow truck to help me and a shuttle van to pick up my son from school ( that i was on my way to get when the problem occured),. This type of service is rare and should be noticed.He went above and beyond and this is why i use Courtesy Toyota and Chad for all my service needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    11 people out of 11 found this review helpful. Did you?
    Dealer Response

    Brandi, Thank you for your positive review of Courtesy Toyota of Brandon. I am happy to hear that Chad was able to go above and beyond for you and your family. If there is anything we can do for you in the future please let us know. Chris Seminaro, General Manager, 813-580-5246


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  • Best deal on Camry

    Best price and was out of there in a flash. Great Job courtesy team and the manager Rod was super helpful.

    Dealer Response

    Vanessa, Thank you for the great review of Courtesy Toyota of Brandon. I am proud to hear that Rod was helpful and our team was super. We look fo...


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    Best price and was out of there in a flash. Great Job courtesy team and the manager Rod was super helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vanessa, Thank you for the great review of Courtesy Toyota of Brandon. I am proud to hear that Rod was helpful and our team was super. We look forward to hopefully serving you again in the future. Debbie Melton, Customer Relations Manager


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  • Fast service
    January 15, 2017

    Heather Stover contacted me quick, and gave me all the information I needed. I was impressed with her overall willingness to help. I still haven't...


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    Heather Stover contacted me quick, and gave me all the information I needed. I was impressed with her overall willingness to help. I still haven't made my choice, but I appreciate the good service so far.

    Does recommend this dealer

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  • Incompetent Vehicle Maintenance Technicians and management
    January 12, 2017

    I will NEVER recommend ANYONE to this dealership! I took my brand new 2015 Toyota to be serviced at the dealership due the warranty not by persona...

    Courtesy Toyota of Brandon

    Thank you for sharing your experience. I apologize for any inconvenience you experienced with our service center. I appreciate your honest feedbac...


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    I will NEVER recommend ANYONE to this dealership! I took my brand new 2015 Toyota to be serviced at the dealership due the warranty not by personal choice. My car was scratched while on their lot and in their care, they possibly hit a curb. EVERY TIME I had my car serviced, I had to take it back multiple times because the job was NEVER done right. I had an oil change, found a large oil leak underneath my car the next day. I had an alignment done, it wasnt done properly. The car doesn't drive the same ever since they touched it and the alignment was never fixed after a couple of visits. I had "courtesy" car washes with the services provided. Not only was the car returned as if they dried it with a muddy rag, the paint has swirl marks that now need to be buffed out. I keep my car in immaculate condition but thanks to Courtesy Toyota of Brandon, my car isn't worth shit! They try to remediate the problems when you call and file a complait but instead of fixing the problems, they make it worse. Their mechanics have no idea what they're doing!!! And their advisors & managers ( especially Gary Savary) are of no help. DO NOT CONDUCT BUSINESS WITH THIS DEALERSHIP!! Trust me, you will thank me!

    Does not recommend this dealer
    Came in for service or repair
    Courtesy Toyota of Brandon

    Thank you for sharing your experience. I apologize for any inconvenience you experienced with our service center. I appreciate your honest feedback and I would be happy to discuss this issue with you further, if you would please contact me at your convenience. Debbie Melton, Customer Relations Manager, 813-865-1165


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  • Condescending, not helpful, unauthorized work.
    January 10, 2017

    Terrible. Service advisor was condescending, and treated me like an idiot, even though I was well aware of what I was talking about. Never offere...

    Courtesy Toyota of Brandon

    Alexis, Thank you for your review. I¿¿¿m sorry to hear about your bad experience. We strive to provide exceptional customer service. I am disappoi...


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    Terrible. Service advisor was condescending, and treated me like an idiot, even though I was well aware of what I was talking about. Never offered a courtesy ride, etc. Hiked down Adamo to pickup my rental car at Enterprise...nice to let a woman hike down the highway by herself. Chivalry is dead there. Spoke to a manager requesting a new advisor, which never happened, had to keep dealing with the same jerk. Performed unnecessary tire rotation and oil change (which I had just done the week before at Goodyear), without contacting me first. Upon pickup, I was flippantly tossed my keys. I asked where is it parked, and he said "I don't know" " Hit the buttons on the remote until you hear it". I will never ever go again and will never refer anyone there. Sandy is a huge jerk and does not need to work with people.

    Does not recommend this dealer
    Came in for service or repair
    Courtesy Toyota of Brandon

    Alexis, Thank you for your review. I¿¿¿m sorry to hear about your bad experience. We strive to provide exceptional customer service. I am disappointed to hear about your recent service experience and sincerely apologize. I would like to discuss this issue with you further, if you would please contact me at your convenience on my direct line. Thank you, David Leatherman, Service Director, 813-349-4609


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  • Excellent customer Service at tge Service department
    December 21, 2016

    I had an issue with my Toyota Camry 2012, and Chad looked over all the warranties on my car, to see if I had some coverage, but my warranty didn't...

    Courtesy Toyota of Brandon

    I am glad you enjoyed your experience at Courtesy Toyota of Brandon. I am happy to hear that Chad was gentle and provided great service. Please l...


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    I had an issue with my Toyota Camry 2012, and Chad looked over all the warranties on my car, to see if I had some coverage, but my warranty didn't cover the issue. Chad explained me the prices and the quality of the parts that Toyota offers to its customers. He was very gentle and got my car fixed at the expected time. Great Service!!!

    Does recommend this dealer
    Came in for service or repair
    Courtesy Toyota of Brandon

    I am glad you enjoyed your experience at Courtesy Toyota of Brandon. I am happy to hear that Chad was gentle and provided great service. Please let us know in the future what we can do to assist you further. Debbie Melton, Customer Relations Manager


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  • Why so long to see me???

    I've stopped coming here for oil changes for about a year, then for some reason came to get an oil change today and I quickly remembered why I sto...

    Dealer Response

    Thank you for your review. I understand your frustration and regret that we did not handle this matter more effectively. We stand by our commitmen...


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    I've stopped coming here for oil changes for about a year, then for some reason came to get an oil change today and I quickly remembered why I stopped coming here. I drive a pretty big 4 door Tundra, and I pulled in the garage which was empty and stood for 11 minutes before anyone helped me. The employees laughed joked with each other but seemed to care less that I was standing around. I'm a 2 time truck buyer from this dealership and sure miss the good ole days when courtesy toyota brandon, showed some "courtesy".

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. I understand your frustration and regret that we did not handle this matter more effectively. We stand by our commitment to go above and beyond to ensure the complete satisfaction of our customers and more than welcome the opportunity to address your concerns should you change your mind. Debbie Melton, Customer Relations Manager, 813-865-1165


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  • Best Dealership EVER!!!!!!!!!!!!!!!

    Recommend everyone to go to this dealership. So good we purchased 4 cars

    Dealer Response

    David, Thank you for your high praise of Courtesy Toyota of Brandon. I am happy to hear that you recommend our dealership. We appreciate your loya...


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    Recommend everyone to go to this dealership. So good we purchased 4 cars

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, Thank you for your high praise of Courtesy Toyota of Brandon. I am happy to hear that you recommend our dealership. We appreciate your loyalty. Please let us know how we may assist you in the future. Debbie Melton, Customer Relations Manager


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  • best service ever

    Kuriakos Papadopou was awesome and friendly. I will reccomend everyone to go to Toyota for service. Thank You so much for everything and I will c...

    Dealer Response

    We at Courtesy Toyota of Brandon appreciate your positive review of our dealership. I am very pleased to hear that our team was awesome and makes ...


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    Kuriakos Papadopou was awesome and friendly. I will reccomend everyone to go to Toyota for service. Thank You so much for everything and I will continue to be a valuable customer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We at Courtesy Toyota of Brandon appreciate your positive review of our dealership. I am very pleased to hear that our team was awesome and makes you feel like a valuable customer. Thank you for your business! Debbie Melton, Customer Relations Manager


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  • Consistent Great Service

    Chad and Ryan always give exemplary service! I have purchased several vehicles from Courtesy and appreciate the great maintenance and warranty se...

    Dealer Response

    Bonnie, Thank you for your positive review of Courtesy Toyota of Brandon. I am very pleased to hear that Chad and Ryan provided exemplary service....


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    Chad and Ryan always give exemplary service! I have purchased several vehicles from Courtesy and appreciate the great maintenance and warranty service. I always ask for Chad or Ryan!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bonnie, Thank you for your positive review of Courtesy Toyota of Brandon. I am very pleased to hear that Chad and Ryan provided exemplary service. Thank you for your business and we look forward to working with you again in the future. Debbie Melton, Customer Relations Manager


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