South Coast Mitsubishi

2.6 out of 5 2.6

Reviews

2.6 out of 5 2.6
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 26, 2019

    PLEASE READ THIS, don't get fooled like me. South Coast Mitsubishi is unbelievably greedy, sleazy, and dishonest. Sep and Eric the sales managers and finance... guy should be ashamed of themselves. They claim they are a family friendly business but will use every trick in the book to make you overpay. I bought a used car from these clowns and here is what happened. 1. They increased the APR that we agreed to on the final contract without telling me, they admitted their mistake, offered me some "free detailing" but never actually did anything or change it. 2. They lowered the amount of my trade-in value on the contract without telling me (they did refund this but come on) 3. They claimed the car only came with 1 key, and charged me $300 to "order and program a spare set." Then they sent me 2 old keys that were obviously the originals (old, worn, dead battery). I asked for proof that they ordered them, and they didn't have any. No invoice, no order form, no billing statement, nothing. They told me that they order them from "a guy they give old keys to and who makes them new ones." Yeah, right. But of course they refused to tell me who this guy is, or what his company is called. They continually promised to call me back but never did. ever. They love to play games and say that the one person you need to talk to isn't in and will have to call you back. Of course they never do. I always had to badger them for information. When I called their service dept, the service guy said all replacement keys are ordered from the manufacturer TOYOTA, not some random guy with no paper trail. They didn't even put the replacement key order on my contract because THEY KNEW IT WAS BS and wouldn't be able to prove it. Once they realized they were caught they offered to refund me if I returned the keys. Nice try Sep and Eric, seriously you gave a good effort. I cannot stress enough how unbelievably dishonest and shady these guys are. They are the definition of sleazy used car salesman and tried to screw me over 3 different ways. Fortunately my bank was able to refund the key $ because, like I said, they have NO PROOF that they ordered/programmed these keys. PLEASE DON'T BUY FROM THESE GUYS YOU WILL REGRET IT!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    12 people out of 12 found this review helpful. Did you?
  • 5.0 out of 5
    September 17, 2019

    I went to Puente Hills Mitsubishi and I received HORRIBLE service. I was able to find the same car, in better condition, for a better price at South Coast... Mitsubishi. I called around 7pm, and got into contact with Patrick. I told him about my experience and he told me he could help me out, get me into the Mercedes Benz I wanted, just needed me to make it into the dealership that night. When I arrived the car was washed and in the front before we even knew if i'd be able to purchase. The car was great, Patrick was amazing, and Sep was my finance manager. Sep is the best, he was able to lower my payment and got me a great service plan. There was a mishap on the mileage, the car actually had less miles then advertised and they could've sold it for more. Instead of it being an issue, they told me enjoy the car, they were glad to have gotten me a deal. I went in to change my paper work, they detailed my car, they are really great! I'm still owed a tank of gas lol but otherwise, this dealership is amazing. Purchasing a car you want to feel comfortable, you don't want to feel as if you're being swindled or snaked. Patrick and Sep not only made me feel comfortable, they made sure to get me the car I wanted and the price I needed. I love my purchase, and I highly recommend Sep and Patrick if you go into this dealership!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 6, 2019

    Got conned into signing up for the extended warranty and gap insurance by Sep, who said I had 30 days to cancel. When I found out that these 2 items tacked... on an extra $1800, I cancelled both. Explained I had a financial emergency and really needed the refunds ASAP and to please expedite. That was in May. Over 3 months later with repeated phone calls and emails to Sep and his manager and all I get when I call is that they’re out to lunch but they’re working ion it and they’ll call me as soon as they have some news. Liars and thieves who couldn’t care less about their customers. Small claims Court will be next.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    July 23, 2019

    I finally got the SUV I wanted. I just leased the new 2019 Red Outlander PHEV. Albert helped me find the right one for me and my family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 6, 2015

    Just picked up a new 2016 Outlander and absolutely love it. Easy buying process. Thanks again to the staff helping me get in and out within a reasonable... time. Never easy making a big purchase with 2 kids. Very happy A+++

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 1, 2015

    Just wanted to thank Sam Smash and staff for a very pleasant experience purchasing my new Evo. Shopped around and visited other Mitsubishi stores and felt... at ease here at South Coast Mitsubishi. I guess some places won't take a woman serious if she wants to buy an Evo. Sam answered all of my questions and loving my new car. Thanks again !!! See you for my 1st service

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 1, 2015

    Bought my 2015 Ralliart from here the experience was great, fast and easy I would really recommend this dealer for you next car they have a massive inventory... of cars ready to go!!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 16, 2015

    My first new car buying experience and honestly one of the worst. My process started out of state, as all the dealerships in Arizona didn't have the Wicked... White Evolution I wanted. I also wanted to get the Sight and Sound package on this car, and that was a big selling point. After contacting multiple dealerships and searching the country, I found that there was only 1 left in the nation and that was at South Coast Mitsubishi. I called and I got Munshi. This is where the whole process went downhill very quickly. Most of our conversations was through text so I have time stamps and the text itself all recorded for this review as well. I was ready to buy the same day that I called which was 4/15, however my salesman Munshi wanted me to get preapproved, which I understood. I submitted that all same day at 4/15 5:31PM. He responded and told me he would have everything done so we could get the ball rolling the next day, next day being 4/17. Next time I heard from him was at 11:03AM 4/17 confirming the car I wanted to purchase, which was the 2014 GSR with the SIght & Sound, Navigation, and the interior upgrades. I then get a text at 3:13PM telling me that he has good and bad news. The bad news that they are selling it to this person that just walked in offering 12k over MSRP. The good news being that they have 2 more in the lot, but not the color I want. Also one that is white without the Sight and Sound package. I told him if I didn't pay any markup on the basic model just as we agreed on, I would go through him. I wish I was smarter and stopped the entire process. Later on in the day, at 6:44PM on 4/21, Munshi tells me that I need to make a deposit for the car to make sure they hold it. I quickly do as they have already sold a car out from under me. Munshi explained to me that once the car was bought the deposit on the car would be refunded no problem. Once I got to the bank and with my banker, they began to tell me that they would in fact be charging markup on the car, however one of Mitsubishi's discount would make it so it didn't cost me anything. I explained over the phone to Munshi's boss, Eric who was the fiance manager, that me and Munshi had agreed that I wouldn't be paying for any markup on the vehicle. Eric said that wouldn't ever happen and that I would have to pay markup for it. Eric said that he would help me with $200 of something to make up for the frustration, however unsurprisingly that never happened either. Frustrated but eager to purchase one of my dream cars, I decided that I would move forward even with the extra markup.I then text him again on 4/29 at 3:27PM to again check on the status of the car, Munshi explains that the parts are installed however that I couldn't pick it up because he needed two "Go's" from two mangers, and Eric had gone to Vegas for the fight, so that I would have to wait at least until Thursday. I also asked about the deposit that I had given them, as it hasn't come back to me, Munshi told me that it would be refunded but at the end of the month, and that he didn't have any control of that. The car was delivered with watermarks and no title which was requested to be sent with the car, so I can't even drive the car yet. The car was delivered with watermarks and no title which was requested to be sent with the car, so I can't even drive the car yet. Overall, this has hands down been one of the worst, and longest car buying experiences I have ever heard of. I asked a couple of friends who not only work at dealerships, but that have owned dealerships and they are absolutely floored by how horrendous this whole experience has been. I would look anywhere else to buy a car, even if you are looking for your dream car and they have it, I would've rather bought it used, than new from this dealership. This whole experience will make this the last time I buy a new car, and the last time I recommend buying a Mitsubishi car from any Mitsubishi dealership. There is more, but it didn't all fit

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    June 27, 2014

    Well, we bought the Mirage because we had done our research and for the money for a car for the kid it was the thing to do. The car is nice and we like... it, but this dealership is a nightmare. My mistake was not reading the reviews of this place. Yike, what a nasty vibe; what creepy place. The sales guy was ok. The guy that the site indicated that we should actually talk to (Eric) basically refused to talk to us even though we were there with cash in hand to buy the car. They played every game in the book with the price and the facility was uncomfortably hot. They are obviously aware of this because every office has table fans (pointed at the salesperson, not the buyer), though the sales guy express amazement when I said it was really hot in there. The sales guy would leave us in this sweltering room and go off to "go to bat for us" getting the price that the website had already told us that we could get. We could actually see them just standing behind the plexiglass partition just shooting the breeze while we sweated and waited. We were the only people buying anything on a weekday afternoon. They were not busy. A particularly nice touch was their non-refrigerated soda machine that for $1 offered blazing hot exploding cans of soda. I am convinced that this is no mistake. Then he would come back and hem and haw for a bit. They even audaciously offered us a used Mirage for basically full pop. (I think he thought we were really that dumb!) The guy was whining about how they “only make $500 off of this car”. (a.) That’s not true, and (b.) that’s not my problem even if it were true, and (c.) if that is true then why do you have over a 100 of them on your lot? Anyway, having driven over an hour to get there we just ponied up and bought the car - which again is not the problem, and our son really likes it. What they didn’t realize is that we had actually also come to look at a far more expensive Mitsubishi for Dad as well but quickly decided not to even bother with these people. In fact we bought a Subaru (at a great dealer!) later that very same day. I am glad that we won’t have to go to these guys for service because you can just imagine what that would be like. So, one thing I learned is that if you get a great price from certain websites that I won’t mention and they direct you to this dealership. Don’t go there! Just print out your stuff and go to a dealership that isn’t rated ‘beware’ and they will probably match it and you will have saved yourself a miserable transaction.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    February 24, 2014

    I should have researched South Coast Mitsubishi customer experiences before driving 12 hours round trip only to be disappointed. Unless you HAVE TO HAVE... a particular car from South Coast Mitsubishi then my advice is to look elsewhere and avoid the dealership and their GM Eric like the plague. My son was searching for a 1996 Porsche 911 993 C2 Coupe and found a used 1996 model for sale at South Coast Mitsubishi. Together we sat down and made a list of questions to ask over the phone so we could make an informed decision to drive 12 hours round trip to look at and possibly drive home this car. We called and asked to speak with the Sales Manager. Eric picked up the phone. I introduced myself and that I was interested in the Porsche they had listed. Since I lived in the Phoenix areas I had a few questions to ask before committing to the long drive. Eric said, "I can help you with that. What do you want to know?". Our questions were simple and basic. So were Eric's responses. Here's what I recorded during our conversation: Q. Is this a clean or salvage title? A. Clean title. Q. Does it run well? A. Yes. Q. Does it have any engine leaks? A. No. Q. Is the paint/body clean? Any repairs, damage, evidence of repainting, rust? A. No. but it does have a slight door ding in one panel. Q. Do the interior controls work/function normally? Stereo work? A/C work? Sunroof work? A. Everything works Eric was very pleasant answering these questions over the phone. He even emailed me an Auto Check report. Satisfied with Eric's answers, we made the trip from Phoenix to Costa Mesa. Upon arrival we were greeted and handed the Porsche keys so we could inspect it. It didn't take long to figure out we were scammed by Eric. The Porsche front/rear bumpers paint did not match the body paint. The bumpers looked like they were painted in the parking lot with a spray can with overspray on the fender liners and exterior trim and mis-fitted as though involved in an earlier accident. Rust was visible on the exterior passenger side. The stereo was dead. The sunroof was broken. The factory alarm system did not respond normally. Even had some aftermarket DIY wire patching in the fuse box and on the dash. Generally lots of disappointment everywhere we looked. BTW I am very familiar with 993's having owned one for the last 10 years and a member of the Porsche Club. Again - Unless you HAVE TO HAVE a particular car from South Coast Mitsubishi then my advice is to look elsewhere and avoid the dealership and their GM Eric like the plague.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
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