Reviews
Valeria went out of her way to find the exact car that I
Valeria went out of her way to find the exact car that I have been having trouble getting elsewhere. She was very professional and helpful throughout the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
I bought a used Tesla here and returned it after learning
I bought a used Tesla here and returned it after learning there were major issues (rattling seats, dashboard alerts, and more). Glad they took it back without any hassle. Was within 5 days and 250 miles of buying per their policy. Finance was good about the return; however, the sales manager refused to provide a cab or ride home after I had to return this car?not very friendly nor caring group and sales managers hide behind desks in the back like the Wizard of Oz. They should have been embarrassed to sell me this car when I showed proof that Tesla would not honor the warranty due to a prior downplayed accident (said minor accident on their carfax report, sales confidently said it was a minor ?fender bender?). After returning it, they sent me off without remorse, acknowledgement of selling me a bad car, nor care that they wasted so much of my time due to their negligent vehicle inspection and sales process. If you have a bad feeling about their cars, go with your gut. I should have known when the car wasn?t ready to be sold to me for the first few days after I first went to buy it. They listed it prematurely and it was filthy. Sales guy couldn?t even get in it, which I later discovered was one of many issues with the car. Aside from being able to return it, this whole experience was a joke.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, we appreciate you taking the time to respond. The staff at AutoNation Toyota Cerritos take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.
Very easy to work with the manager Pedro and sales
Very easy to work with the manager Pedro and sales associate Mohamed. Upgraded my 18 Tundra for the 25 Tundra. I will be back for future cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Andy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I like this saler he is a honest person and he is not
I like this saler he is a honest person and he is not pushy. He answers all my question with a polite attitude. My friends also bought cars from this dealer and also in the past my family bought cars from them as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Harold, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Cerritos. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
For battery recall,service advisor Ki Back Lee very
For battery recall,service advisor Ki Back Lee very attaintive and informative. Very much recommend Toyota Dealer I trusted this company,I depend on their maintenance
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Very professional, transparent & personable.
Very professional, transparent & personable. Mayumi in the service department was extremely knowledgeable about my vehicle and what needed to be done. She and the service department deserve madd kudos for their outstanding work. I?m a customer for life.???
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Oliver, thank you for your positive review. We're happy to have been of service to you.
Great experience buying a new Toyota corolla.
Great experience buying a new Toyota corolla. Our salesperson Brenda was the best. So nice and made our experience excellent. The whole team made our buying experience easy and quickly and awesome.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Irene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bianca in service is amazing great customer service
Bianca in service is amazing great customer service always informative & takes great care of my vehicles. Great job Toyota & bianca will always take my vehicle here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
I had made appointment for battery safety recall, the
I had made appointment for battery safety recall, the repair time was less than I expected. Waiting time for shuttle was short & driver was friendly & professional !
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Annie, thank you for your positive review. We're happy to have been of service to you.
Muy buen servicio.
Muy buen servicio. Fueron atentos y cambiaron el aceite r�pido. Se los recomiendo pregunten por las se�orita Bianca para su servicio. Gracias Toyota Cerritos por atenderme.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hola, gracias por su crítica positiva. Nos alegramos de haberle sido de utilidad.