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Reviews

Average Ratings

4.8
196 lifetime reviews.
  • Great Experience...A St. Louis Buyer

    I am a loyal Ford customer, but I am not loyal to any dealership. That, however, may change since I have worked with Vicki Robison at Auffenberg F...


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    I am a loyal Ford customer, but I am not loyal to any dealership. That, however, may change since I have worked with Vicki Robison at Auffenberg Ford in O'Fallon. I did all of my homework before going there. I had a car picked out and was given a reasonable trade-in allowance for my three year old Taurus. There were two things I really appreciated about my experience at Auffenberg. I only worked with Vicki during the negotiation process. Most dealerships if the salesperson can't close the deal on the first offer, the boss comes out with the salesperson, and they will often gang up on a customer..This didnt happen here. The other thing I liked was that I had spoken over the phone with Vicki about wanting all weather OEM black floormats for my Fusion..I had not closed the deal, and yet she went ahead and ordered the mats so they would be there if I decided to buy and they even arrived ahead of me at the dealership! The next day we had a major snowstorm so the mats were pressed into service. I would recommend this dealership to anyone..I used to sell cars myself in my younger years..I advise people to do their homework before they go shopping, but having a nice group of people to work with makes the experience a lot less painful..Kevin

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • auffenberg ford

    if you are looking for great service and do not want to spend all day buying a car go see Jeremy Higgins . Bought 2 cars in less than 5 hours easi...

    Dealer Response

    Congrats on both new cars Caroline.


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    if you are looking for great service and do not want to spend all day buying a car go see Jeremy Higgins . Bought 2 cars in less than 5 hours easier than signing a cell phone contract

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on both new cars Caroline.


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  • Auffenberg ford ofallon il

    We bought a 2017 Explorer. Very pleased with the car. After getting home noticed a small dent on passenger door, called Mike K. Said he would t...

    Dealer Response

    Congrats on the new Explorer Danny. We are glad to have team members like Mike.


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    We bought a 2017 Explorer. Very pleased with the car. After getting home noticed a small dent on passenger door, called Mike K. Said he would take care of it. Have to wait to see if that happens. As for as the buying process it was painless. The finance manager (Shaun Stinnett) made the whole process very easy. He explained everything to me and my wife's satisfaction. Great interest rate with good payments. So as of right now we would definitely recommend Auffenberg Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on the new Explorer Danny. We are glad to have team members like Mike.


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  • An Amazing Car Buying Experience

    I had an absolutely wonderful and pleasurable car buying experience thanks to Danny Brestal. I stopped by Auffenberg Ford O'Fallon on a Thursday ...

    Dealer Response

    Congrats on the new Mustang V6. Danny you rock!


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    I had an absolutely wonderful and pleasurable car buying experience thanks to Danny Brestal. I stopped by Auffenberg Ford O'Fallon on a Thursday afternoon because I was interested in buying a new Mustang. After meeting Danny and taking a test drive, he listened carefully to what I was looking for in the Mustang I wanted to buy, and he located the exact one I wanted including color, engine, transmission, and FOG LIGHTS! I was driving in my new 2016 dark blue Mustang V6 by Saturday afternoon. Danny worked with me on getting an excellent price on my trade-in, and his sense of humor kept the experience fun and entertaining. The extra accessories I asked to be included in the sale price of the car were ordered and arrived by the following Wednesday, so the entire transaction was concluded in less than a week. Shaun Stinnett who helped with my financing paperwork was also extremely organized and professional. I have never owned a Ford automobile before, but I could not be happier with my new Mustang, and I can now officially say that I have driven a Ford lately!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on the new Mustang V6. Danny you rock!


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  • Vicki and Shawn review from Mary and Jeremy boone

    Our saleswomen Vicki Robison was amazing!!! She was very patient with us and met all our expectations. Shawn in finance was also a gem! Both awe...

    Dealer Response

    Congrats on the new vehicle Jeremy. Vicki and Shawn you guys are awesome.


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    Our saleswomen Vicki Robison was amazing!!! She was very patient with us and met all our expectations. Shawn in finance was also a gem! Both awesome people and would recommend to all.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on the new vehicle Jeremy. Vicki and Shawn you guys are awesome.


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  • Buying experience

    When we first arrived we were warmly greeted. The people we spoke to talked to us and guided us to Chelsea. He greeted and spoke to us conversatio...

    Dealer Response

    Congrats on the new vehicle Tim.


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    When we first arrived we were warmly greeted. The people we spoke to talked to us and guided us to Chelsea. He greeted and spoke to us conversationally-without and sales pitch. He listened to what we were searching for and worked with us for some time to show us a vehicle we liked/wanted and in our price range. He is professional and courteous. It was a good buying experience without pressure. Very enjoyable, I mean that. We had been to four dealerships before Auffenberg. We had been treated as second class customers or high pressure sales. When we have need of a car again, we'll come back to Auffenberg.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on the new vehicle Tim.


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  • Customer

    Great place to buy car I have really good expirence with shawn and mike buying car from Auffenberg.

    Dealer Response

    Congrats on the new car Neal.


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    Great place to buy car I have really good expirence with shawn and mike buying car from Auffenberg.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on the new car Neal.


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  • Very Satisfied Customer

    I was looking for a used car, specifically a Nissan Altima, they had 2 that I was very interested in looking at so I headed over to test drive th...

    Dealer Response

    Congrats on the new Chevy Angie.


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    I was looking for a used car, specifically a Nissan Altima, they had 2 that I was very interested in looking at so I headed over to test drive them. After my drives I wasn't quite sold on either of them so I browsed around a bit. The best part was I told them my price range and they had all the vehicles together in the same area so we didn't have to go all over the lot. I saw a very sharp looking Chevy and thought what the heck let's take that one for a spin. Well needless to say I told them what I wanted to pay, how much I wanted my payments to be a month and hoped they could give me a good quote on my trade and that's it folks, I drove home that car! The salesman was great, he was close by to answer any of my questions about each car I was interested in, showed me the car fax on them and was not overly pushy or hovering at any time. The financing man was very respectful and said if you do not understand sumthing just stop me and I'll explain it better. I am a first time customer there and I would highly recommend this dealership to any of my friends. Thanks Guys!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on the new Chevy Angie.


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  • Kelsie Ahring-5 star salesman

    Kelsie Ahring made the buying process an enjoyable, stress free experience! He listened to what I wanted and found the Suv I purchased! I was imp...

    Dealer Response

    Congrats on the new Ford Escape Donna.


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    Kelsie Ahring made the buying process an enjoyable, stress free experience! He listened to what I wanted and found the Suv I purchased! I was impressed with his enthusiasm, honesty and professionalism. I will be referring my friends and family to Kelsie because I know he really cares about his customers. I love my new Ford Escape, I drove away from Ford Auffenberg North a very happy customer! Go see Kelsie!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on the new Ford Escape Donna.


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  • Another good experience at Aufenberg

    This is our third Ford purchase from Aufenberg. Had an awesome experience and was able to work out a great deal. Thanks to Rob and Shawn for thei...

    Dealer Response

    Thank you Simon. Congrats on the new vehicle.


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    This is our third Ford purchase from Aufenberg. Had an awesome experience and was able to work out a great deal. Thanks to Rob and Shawn for their professionalism.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Simon. Congrats on the new vehicle.


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