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The sales rep spoke with me at length about my own needs for my next car and showed me a number of different cars on the lot. He did not make me feel pressured... to buy, and made sure I was fully satisfied with the car before I bought it. If I still live in this area next time I need a car I will be returning.
They are one of those bait and switch dealers after i went through getting pre qualified for financing emailing them pictures of my truck and everything... else they then told me the truck was $12,000 more then it was listed on the website
I am a loyal Ford customer, but I am not loyal to any dealership. That, however, may change since I have worked with Vicki Robison at Auffenberg Ford in... O'Fallon. I did all of my homework before going there. I had a car picked out and was given a reasonable trade-in allowance for my three year old Taurus. There were two things I really appreciated about my experience at Auffenberg. I only worked with Vicki during the negotiation process. Most dealerships if the salesperson can't close the deal on the first offer, the boss comes out with the salesperson, and they will often gang up on a customer..This didnt happen here. The other thing I liked was that I had spoken over the phone with Vicki about wanting all weather OEM black floormats for my Fusion..I had not closed the deal, and yet she went ahead and ordered the mats so they would be there if I decided to buy and they even arrived ahead of me at the dealership! The next day we had a major snowstorm so the mats were pressed into service. I would recommend this dealership to anyone..I used to sell cars myself in my younger years..I advise people to do their homework before they go shopping, but having a nice group of people to work with makes the experience a lot less painful..Kevin
I would like to to thank Jordan Cannon for great customer service when I purchased a car in O'Fallon Illinois. I would recommend your dealership to... others.
Jay and Kyle were WONDERFUL and so helpful!!! Jay came in on his day off and helped us out. The whole experience was great and I would totally buy from... the again. They didn't try to push us into anything. They listened to what I wanted and found it for us! And they were VERY patient lol.
Kenny Kent was a delight to work with, he got everything finished in one evening so we could take the vehicle home with us. Promised repairs were made... in a reasonable amount of time. very pleasurable experience.
Thank you for choosing us! Yes, we are delighted to have Kenny on our team, he is a great person. Congratulations on the new car!
My daughter attempted to purchase a PT Cruiser. She needed a co-signer. I agreed to co-sign and we arranged for a time to come in and close the deal. She... was told that there was no problem with the day selected. She had a change in schedule and called ahead and was told no problem come on in. When we got there we noticed another cutomer's paperwork for the SAME PT Cruiser. They sold the car to someone else after we called and said we were on our way in! The salesman she worked with was not available when we got there because he was doing the delivery with the other customer. To top it off, they tried 14 different lenders causing 14 inquiries on her credit. That dropped her credit rating 30 points! Not only did they sell the car out from under her they caused damage to her weak credit rating to the point that getting a loan is even more difficult. So, not only are we going to sell you the car we said you could have as you are on your way to our dealership to get it, we will make sure you can't get a loan in the future. Thanks Auffenberg! Don't plan on anyone from our family (lots of brothers and sisters) darkening your doorways.
First I want to apologize for any inconvenience we may have caused you. I am not familiar with your situation. If you would have some time, I would... love to be able to sit down and talk to you and try to resolve this matter. The last thing we want to do is have an upset customer. Please feel free to contact me at 618-632-0090 ext 3152.
read your contract before you get shafted we had excellent credit and had 6.95% interest and added warranty even though we said no just beware of Fast... talkers
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Signing paperwork when the deal is made can be tedious and painful! My husband and I just left Auffenberg Ford in a brand new 2017 Ford Explorer after... sitting down with Robbie Foushee in the financial department. Robbie was extremely knowledgable and great to work with. He listened to what we wanted and made the signing and paperwork process very quick and easy!! Thank you so much!!
Congrats! So happy that you are happy!
Just left Auffenberg Ford in a brand new 2017 Ford Explorer! Not only was our salesman, Jay Rieger, committed to my husband and me during our time spent... at the dealership, he made sure we were comfortable while waiting to make the deal. Jay has not been in the business long, but he seems to be learning and determined to increase his sales. Job well done and we are so excited about our new SUV!! Thank you!!
Congrats on your new Ford Explorer