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Reviews

Average Ratings

3.7
531 lifetime reviews. Includes reviews of Camelback Ford Lincoln from DealerRater.com
  • Dealership with High Standards

    I had heard from friends that bought new cars/pickups from this dealership that were very satisfied with the experience, so this was the first one...


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    I had heard from friends that bought new cars/pickups from this dealership that were very satisfied with the experience, so this was the first one that I went too. The receptionist lady introduced me to Kyle Slade, Sales Representative. We sat down and discussed what I was looking for, an F-150 with certain features. He made some helpful suggestions and we quickly settled on one that fit me best. He found a truck that most closely met my requirements and we went for a short drive. I had not intended to buy anything that day, but I was interested to see what kind of deal I could expect. Kyle skillfully guided me through the process, speaking with various members of the Camelback team. Every one was friendly and professional and we arrived at a deal that I felt was one I could handle. I'd like to thank Kyle and the Camelback team and I will definitely recommend this dealership to my friends

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service!
    March 22, 2017

    Camelback Ford serviced my 2006 Explorer until I sold it with 194,000 miles on it. I got top Kelly Blue Book for it because it was meticulously ca...


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    Camelback Ford serviced my 2006 Explorer until I sold it with 194,000 miles on it. I got top Kelly Blue Book for it because it was meticulously cared for. Their service is top notch and very friendly. From the service rep to the front office staff (especially Kayla) that makes sure you have a quick ride back home, a rental or you get checked out promptly. They are the best!

    Does recommend this dealer
    Came in for service or repair

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  • Displeasure with Camelback Ford
    February 12, 2017

    Displeasure with Camelback Ford...


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    Displeasure with Camelback Ford...

    Does not recommend this dealer

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  • Any issues I had have been rectified
    January 21, 2017

    I had recently posted an unpleasant review, got a call from Gabe and Natasha, both wanted to fix the issue. Gabe rectified the problem and explain...

    dplante67

    They rectified the issue, Gabe was very nice and very professional about the situation. If i could i would change my rating to a 5 star, i will go...


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    I had recently posted an unpleasant review, got a call from Gabe and Natasha, both wanted to fix the issue. Gabe rectified the problem and explain the process of what was going on. This dealer seems to care about their cutsomers, when they see someone is upset they take action. That's all that's needed to happen and they did it.

    Does recommend this dealer
    dplante67

    They rectified the issue, Gabe was very nice and very professional about the situation. If i could i would change my rating to a 5 star, i will go back to him when i'm ready to purchase a Focus RS in the next couple years.


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  • Slow customer service
    December 29, 2016

    I needed to buy a car today due to the fact I just turned my VW diesel in from the diesel buy back. So no car and a big check to go buy another c...


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    I needed to buy a car today due to the fact I just turned my VW diesel in from the diesel buy back. So no car and a big check to go buy another car. I found a car at Camelback Ford and emailed them at 9am this morning to get a total Price. After about 3 hours I did get a final price. I was thinking to myself it it takes that long just to get a total how long will it take to buy the car. I'm in sales and service myself and it should not take more than a few min. They just did not act like they wanted to sell a car today.

    Does not recommend this dealer

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  • Excellent service and experience
    December 24, 2016

    Purchased a 2017 Continental today from this location. Customer service was outstanding! From the time we stepped onto the lot we were greeted fri...

    Camelback Ford Lincoln

    Thank you so much for the outstanding feedback! It is always our goal to make car buying a simple, stress-free process for our customers, and we a...


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    Purchased a 2017 Continental today from this location. Customer service was outstanding! From the time we stepped onto the lot we were greeted friendly from each person we encountered. The buying experience was painless and the sales person and manager were straightforward, no games. This was one of the best car buying experiences ever! Went with my father who has literally purchased 19 vehicles in the course of his life and he was equally pleased. I understand they are under new management with a focus on a positive customer experience. They definitely provided this. I called the night before coming in to share what I was looking for and when I arrived the salesperson had done all the research and came prepared to give me all available options. Worked to have exactly the car o wanted shipped in overnight! Deal with one person the entire time and will be going forward based on their model. Special shout out of appreciation to Nick and Bill. Thanks so much :)

    Does recommend this dealer
    Camelback Ford Lincoln

    Thank you so much for the outstanding feedback! It is always our goal to make car buying a simple, stress-free process for our customers, and we are so happy to hear that our team did just that for you. We truly appreciate your business and we hope to have the opportunity to work with you again! Thank you for choosing Camelback Ford!


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  • Excellent experience

    Purchased a 2017 Continental today from this location. Customer service was outstanding! From the time we stepped onto the lot we were greeted fri...

    Dealer Response

    Thank you so much for the outstanding feedback! It is always our goal to make car buying a simple, stress-free process for our customers, and we a...


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    Purchased a 2017 Continental today from this location. Customer service was outstanding! From the time we stepped onto the lot we were greeted friendly from each person we encountered. The buying experience was painless and the sales person and manager were straightforward, no games. This was one of the best car buying experiences ever! Went with my father who has literally purchased 19 vehicles in the course of his life and he was equally as pleased. I understand they are under new management and are actively working to ensure a positive customer experience, which they did! Special shout out to Nick and Bill who helped us. Fantastic job to them both; I would recommend this location without hesitation.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the outstanding feedback! It is always our goal to make car buying a simple, stress-free process for our customers, and we are so happy to hear that our team did just that for you. We truly appreciate your business and we hope to have the opportunity to work with you again! Thank you for choosing Camelback Ford!


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  • Sales and Finance, A++

    Jordan, our sales guy, was awesome. Went in looking for an old truck and he flipped us to a two year old mom car with certified pre owned. Didn...

    Dealer Response

    Keely & Kevin, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional questions...


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    Jordan, our sales guy, was awesome. Went in looking for an old truck and he flipped us to a two year old mom car with certified pre owned. Didn't give up on his customer. Made the deal and it was easy going from start to finish. The ASM who sealed the deal and shook our hands was definitely a good team player. Our finance guy, Thomas, was great too. Not only did he find the best interest rate but he also got us a longer warranty without raising the payment. Loved our experience and will definitely rely on them for future purchases!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Keely & Kevin, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!


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  • They found what no one else could and fixed it right
    November 12, 2016

    After purchasing the car from Sanderson Lincoln in north phoenix, I had nothing but rattling issues, turn signals and windows not working properly...

    Camelback Ford Lincoln

    Thank you so much for sharing this with us! Here at Camelback Ford it is always our goal to address our customer's concerns and get their vehicles...


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    After purchasing the car from Sanderson Lincoln in north phoenix, I had nothing but rattling issues, turn signals and windows not working properly. I took the car back to Sanderson Lincoln and they told me that I didn't know how to work the power windows and they couldn't find anything else wrong with the car and didn't even try. They would take the car over night and return it the next day with the same issues. I was able to contact Lincoln Concierge and told them what was going on and after that, I was told by Sanderson Management that they no longer wanted my business and to never come back for service or to buy another car. I was finally directed to Camelback Lincoln Service and they not only saw the SERVICE BULLETINS connected to the VIN # of my car that would have corrected the turn signal and power window malfunctions but were also able to find and correct the rattling noise that was a broken connector for the entire center control system for the a/c and radio. They replaced the entire thing and POOF, problem solved. I was called by my service advisor Rodger at Camelback Lincoln Service and informed of the progress that they were making and updated on work done as it was being performed and really appreciated being kept informed along the way. I would definitely recommend them as a servicing dealership and will take my car there from now on as well as buy my next Lincoln from them.

    Does recommend this dealer
    Came in for service or repair
    Camelback Ford Lincoln

    Thank you so much for sharing this with us! Here at Camelback Ford it is always our goal to address our customer's concerns and get their vehicles running safely and back on the road in a timely manner. We are so happy to hear that our team was able to help you through this situation and get your car running like it should. We appreciated the chance to earn your business and we hope to have a long relationship with you. We wish you many safe, happy miles!


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  • Contract Change & Lack Of Communication
    October 6, 2016

    I purchased a vehicle on September 16, 2016. I signed a contract with an agreed upon interest rate and payment amount I felt comfortable with. I w...


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    I purchased a vehicle on September 16, 2016. I signed a contract with an agreed upon interest rate and payment amount I felt comfortable with. I was told I would know financing by Monday the 19th. I never heard back from them. I called over and over. I left messages that were unreturned. I spoke to people who said they check into it and call me right back. This went on for two weeks. I finally receive a call on Thursday the 29th. I was told I had a different interest rate with almost a $50 a month higher payment than agreed upon. I said no this is not what I agreed to. They continued to try and get me to sign off on a new interest rate and payment. Having a friend in finance I know I didn't have to accept this. Bullying people into taking something other than what was agreed on is shady business practice, You can't change the conditions of a signed contract. I was able to get my trade in vehicle back and void the sale. My trade in was missing the dash mat. Thomas Coggins the finance person said he would mail me a $50.00 check so I could replace it. Also the sales director Michael McKenna phoned me the next day trying to get me back down there saying it was a mistake that my contract never should of been voided because it was a done deal. More bullying and I said no the deal they were giving me is not what I signed on the contract. I then told him how my dash mat was missing. He promised to order me a new one. Even send me pictures so he ordered the right one I had. It is now one week later and he has not returned my calls or my emails and I have not received a check or a dash mat.

    Does not recommend this dealer

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