Reviews

Average Ratings

3.8
559 lifetime reviews. Includes reviews of Camelback Ford Lincoln from DealerRater.com
  • Dealership with High Standards

    I had heard from friends that bought new cars/pickups from this dealership that were very satisfied with the experience, so this was the first one...


    Show Full Review

    I had heard from friends that bought new cars/pickups from this dealership that were very satisfied with the experience, so this was the first one that I went too. The receptionist lady introduced me to Kyle Slade, Sales Representative. We sat down and discussed what I was looking for, an F-150 with certain features. He made some helpful suggestions and we quickly settled on one that fit me best. He found a truck that most closely met my requirements and we went for a short drive. I had not intended to buy anything that day, but I was interested to see what kind of deal I could expect. Kyle skillfully guided me through the process, speaking with various members of the Camelback team. Every one was friendly and professional and we arrived at a deal that I felt was one I could handle. I'd like to thank Kyle and the Camelback team and I will definitely recommend this dealership to my friends

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?

    Hide Full Review
  • TRUCK SERVICE

    The person that always service my truck , dose a very good job . He is the only person that take of my truck , his name is Jacob Stokes .


    Show Full Review

    The person that always service my truck , dose a very good job . He is the only person that take of my truck , his name is Jacob Stokes .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • service

    I found the service department did not answer there phone before noon and did not respond to voice mail. .


    Show Full Review

    I found the service department did not answer there phone before noon and did not respond to voice mail. .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Dont buy car from here

    Dont buy from here bought a car with 10.000 cash air compressor went out next day wanted a 1000 bucks 2 fix it very rude about it ....would never ...


    Show Full Review

    Dont buy from here bought a car with 10.000 cash air compressor went out next day wanted a 1000 bucks 2 fix it very rude about it ....would never recommend this place

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Owner

    Very good customer service and very good helping people you got there.

    Dealer Response

    Thank you so much for your review! We are so happy to hear that you had such a wonderful experience at our dealership. We really appreciate your b...


    Show Full Review

    Very good customer service and very good helping people you got there.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review! We are so happy to hear that you had such a wonderful experience at our dealership. We really appreciate your business. Come back and see us again!


    Hide Full Review
  • repairs

    good service, lost my sun shade but it was replaced

    Dealer Response

    Diane, thank you for sharing this recent experience with us. Our goal is to learn from your feedback and continue to improve for all of our valued...


    Show Full Review

    good service, lost my sun shade but it was replaced

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Diane, thank you for sharing this recent experience with us. Our goal is to learn from your feedback and continue to improve for all of our valued clients so we hope to speak with you soon. Please reach out to us at (888) 311-0426 when you have a chance.


    Hide Full Review
  • No signage ; Waited and waited , to be serviced

    After I scheduled an appointment, I arrived thirty minutes early to the service center and pulled forward as the signage directed. I positioned ...


    Show Full Review

    After I scheduled an appointment, I arrived thirty minutes early to the service center and pulled forward as the signage directed. I positioned my vehicle adjacent to the glass booth of my requested service writer. My vehicle had an ignition problem, thus the key was the primary problem in starting the 2003 Ford Expedition. I didn't wish to leave the vehicle nor turn off the engine, since it took me over 45 minutes to juggle the key and tumbler to get the engine to turn over. So, I sat in my vehicle in the breeze-way waiting to be attended to no vail. One uniformed attendant greeted me and asked if I had an appointment and I affirmed it, and said my attendant was Kristen. This attendant said he would go and advise her. I had not been to Camelback Ford lately, but remembered Kristen as my last advisor. So, I just sat there while other customer and cars pulled in and behind me. Service writers exited their booths, so I was under the impression this was the course and protocol, so I waited and waited. No one else came out to my vehicle, except the attendant who contacted me again and said he would informed my advisor, but no one came out. After my scheduled appointment some 45 to 55 minutes, I could see my advisor glance out at me while seated on her stool, at one point leaving and returning and eating a candy bar or gum. I waited and waited, finally my advisor exited and said I should have exited and came into her office and we could have conversed. I advised her of my vehicle's problem of being almost impossible to start and the fact nobody, nor any signage directed me or customers to exited their vehicles and venture inside to meet their respective advisors. Kristen, said she wanted make sure we were on the same page. I informed her I didn't wish impose or invade her office since I observed no signage to enter inside to get the process started. I wish there had been some form of direction if the customer was to exited their vehicles and come inside their advisor's booth.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Stay Far Away
    September 4, 2017

    Service department doesn't get much right. They have difficulty doing oil changes properly. On multiple occasions I've asked them to fish missing ...


    Show Full Review

    Service department doesn't get much right. They have difficulty doing oil changes properly. On multiple occasions I've asked them to fish missing parts of my car from their car wash. When I asked them if they can replace the trim pieces at my expense, they instead superglued the trim pieces back on. Oil change light comes on within a few hundred miles of having oil changes done here. I've had an experience where my engine cover was left on my passenger seat. When I asked for a tech to put the cover back on the engine, I was told that I could do it myself because it just snaps back on. I had to pay for my leather to be conditioned immediately after that, and at my expense. Reported noise issues on my vehicle. Vehicle remained un-diagnosed for 16 days. When I asked why the diagnosis was taking so long, my service adviser told me that they've had cars there for over a month, and that this was normal. Mind you, I was paying for a rental car out-of-pocket for each and every day they had my vehicle. On day 16 I got a call to pick my car up, and that everything was fine. I had to ask them to look at my vehicle again twice for them to come back and tell me that the rear half of my vehicle was falling apart due to control arms cutting through the sub-frame of my vehicle. This after I just had front control arms done a few weeks prior at the same dealership, as well as new shocks and struts also a few weeks prior, and new axles a few months prior. After trading in my vehicle with them for another car, I had an issue with my transmission not working properly within the first day I had the car. Upon bringing the car back, I became the center of an argument between my salesman and his manager for bringing the car in on a Saturday when they were busy. The best part is that I had to take the car to another dealership to have it properly diagnosed, since they failed to catch the problems again. Also, there was damage to the vehicle that may or may not have been buffed out immediately before being shown to me. Upon picking up my vehicle from service for my transmission to be fixed, I noticed two feet of missing paint from the front bumper. Wayne, service manager at Camelback Ford Lincoln, told me to bring the car in on the following Monday and that he would have his collision center repair the damage free of charge. After dropping the vehicle off on Monday, I get a call from Wayne telling me he would not be sending my vehicle to the collision center, and that I would have to come pick it back up. To repair the vehicle properly, I must pay $1,450 to replace the bumper, grille, and grille insert. Nothing but a crack in the paint was noted in the pre-delivery inspection paperwork. Worse quality service than a Meineke or Midas, and for a much steeper price. Stay away.

    Does not recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Dave S.

    These guys always take good care of me, any time I need any kind of service and Kristin is the best.

    Dealer Response

    Thank you for your review, Dave! We are so happy that you enjoyed working with Kristen and the rest of our service team. We really appreciate your...


    Show Full Review

    These guys always take good care of me, any time I need any kind of service and Kristin is the best.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, Dave! We are so happy that you enjoyed working with Kristen and the rest of our service team. We really appreciate your business and we hope to work with you again in the future!


    Hide Full Review
  • Jacob Stokes - Diligent Effort to Fix Problem
    August 29, 2017

    I have a 2014 Ford Focus which had a problem with the battery being drained if not driven daily. Jacob and Joey worked laboriously to find the ele...

    Camelback Ford Lincoln

    Thank you for taking the time to share your experience! We are happy to hear that Jacob and Joey figured out the issue and got you back on the roa...


    Show Full Review

    I have a 2014 Ford Focus which had a problem with the battery being drained if not driven daily. Jacob and Joey worked laboriously to find the electrical component that was causing the battery to lose it's charge. The culprit turned out to be the ignition switch. Good work guys.

    Does recommend this dealer
    Came in for service or repair
    Camelback Ford Lincoln

    Thank you for taking the time to share your experience! We are happy to hear that Jacob and Joey figured out the issue and got you back on the road quickly. We hope to be of service to you again!


    Hide Full Review