Reviews
Johnny is the best I called IADAUTO after I got my...
Johnny is the best I called IADAUTO after I got my Capital One Pre-Approval letter I spoke to Anthony he told me that everything is fine to come on in and pick the vehicle you like I told him I didn’t have a ride so he sent one of the sales guys Johnny to pick me up and bring me to the location from my house wow what a great service I found a very nice jeep Cherokee and Mr. Anthony worked a deal and got me the payments that I really really want it thanks again you guys IADAUTO is the place to go if you need a vehicle I highly recommend them to everyone thanks .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buyer beware slumlords of dealerships!
Garbage service unless you like being lied to by multiple people at once. Brought a used vehicle should have went to the auction myself. How you pass state inspection with a bad differential and doors that don't unlock. Pure predators got my wife. Now i gotta fix this crap.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm very sorry about your experience. We use an independent source for our inspections.Not sure which car is yours since you aren't on the loan.I wish you the best. If i can help you in the future please let me know.
Fake price to pull customer. Sales Fraud
Following car is adv by the dear at approx $22K Tax and Dmv when I asked to buy they ask another couple of thousand for dealer cost. No where it is mentioned. Dealer website said please call for price. This is fake adv. 2015 Lexus RX 350 Stock: IAD7399 VIN: 2T2BK1BA0FC336191 I will complain to sate attorney general office because CARS.COM donot do any thing. I complained same issue with about 100 dealers in NY and NJ. Now I will take it to authority.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Prandip Phukan, We have been in business for over 30 years serving our customers with quality vehicles at competitive pricing. You stated "I complained about 100 dealers in NY and NJ". If your intent is not to just try and ruin dealer reputations or cause issues with 1 star reviews, please call us so one of our managers can assist you in purchasing a vehicle. You can reach us at 301-341-3440, we are open 7 days a week. Thank you
My vehicle purchase at IAD auto
I arrived at IAD auto just to explore my options with my vehicle that was experiencing problems and Steve greeted me at the door with open arms as if we met before. Steve displayed great customer service giving me a valuable opportunity, making the process easy by informing me on everything I needed to know. His honesty, wisdom, and loyalty left us with a solid deal on a new vehicle at the end of the day and we shook on it. Very pleased with my new vehicle and the overall experience. Look forward to during more business in the future. Thanks again Steve!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Need a new van
Johnny was the best Salesmen I highly recommend this guy he made the process very easy and fast if you need a car or can go there and ask for Johnny.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr RECARDO thank you very much for the review it was our pleasure to help you get in your new car.
Car price
The Price on advertising and actual charged price is different. I have been ripped off. .................... I would not go there again and would not suggest to anybody after all.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Jason, all customers agree on pricing before they sign any contract documents or a bill of sale (which shows pricing breakdown). If there is anything we can do to help you feel better about your purchase or improve the service we provided you with please email us at iadauto@iadauto.com
My Vehicle Purchasing Experience at IAD Auto in Landover, MD
When I first arrived at IAD Auto in Landover, Maryland I was greeted by Mr T Nelson and Ms Crystal with a nice friendly "Hello sir welcome to IAD Auto" How may we assist you? wonderful greeting. Mr T Nelson is very friendly inviting me into his office and inquiring about what I was looking. IAD had exactly what I was looking for and between him and Mr Marvin Brimage they helped to purchase the vehicle. Additionally, Mr Ramin Ghevssari was instrumental in having my Dodge RAM ProMaster 2500 detailed and all minor repairs completed. And I must give credit to the maintenance manager Tony who provided excellence service repairing those items I found which needed to be addressed. The vehicle is like brand new. Thank you gentlemen in helping me and my bride have a wonderful buying experience. Gerald L. BRown, Sr Eternity Plumbing Inc.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
SCAM!!!!! STEALERS.
These people are nothing but scammers. Absolutely horrible people. They changed the price of my car WHILE we were there and one of them stole something out of my old car while I was purchasing a new car. Don’t trust them at all. They kept us there for 6 hours but we would not budge about what money we were putting down. I would run run run as fast as you can AWAY from this dealership. Unbelievable.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
NA sorry for what happened to you , we wish if you talked to our mangers to address the problem
Scam scam scam
Scam scam scam scam scam don't waist your time ,they had a Ford f150 listed for 11,777 and switch the price to over 15,000 while we where sitting inside the dealership, they said nothing about price changes prior to us driving from Baltimore and had every opportunity to do so and save us a trip don't tell them your paying with cash they will definitely up the price to squeeze every dollar out of customers, I have also reported them to the BBB
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I'm sorry you had a negative experience with us, we've been in business for 30 years and we strive to provide the best customer service. We do not increase pricing whether or not a customer pays cash or finance and our online pricing states that the price listed does not include tax, tags and fees. Please contact iadauto@iadauto.com if there is anything we can do to make your experience better with us and/or assist you in purchasing a vehicle.
2014 Ford F-350
La peor experiencia No los recomiendo ellos son tramposos no negosean los carros ellos ponen los precios en el préstamo alteran las cantidades en miles de dólares sin tu consentimiento A un interés súper alto 8.25 Cuidado con estos rateros
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
