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IAD Auto

(546 reviews)
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Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 8:00am–7:00pm
Tuesday 9:00am–8:00pm 8:00am–7:00pm
Wednesday 9:00am–8:00pm 8:00am–7:00pm
Thursday 9:00am–8:00pm 8:00am–7:00pm
Friday 9:00am–8:00pm 8:00am–7:00pm
Saturday 9:00am–6:30pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed

Reviews

(546 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of IAD Auto from DealerRater.

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Johnny is the best I called IADAUTO after I got my...

Johnny is the best I called IADAUTO after I got my Capital One Pre-Approval letter I spoke to Anthony he told me that everything is fine to come on in and pick the vehicle you like I told him I didn’t have a ride so he sent one of the sales guys Johnny to pick me up and bring me to the location from my house wow what a great service I found a very nice jeep Cherokee and Mr. Anthony worked a deal and got me the payments that I really really want it thanks again you guys IADAUTO is the place to go if you need a vehicle I highly recommend them to everyone thanks .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Buyer beware slumlords of dealerships!

Garbage service unless you like being lied to by multiple people at once. Brought a used vehicle should have went to the auction myself. How you pass state inspection with a bad differential and doors that don't unlock. Pure predators got my wife. Now i gotta fix this crap.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I'm very sorry about your experience. We use an independent source for our inspections.Not sure which car is yours since you aren't on the loan.I wish you the best. If i can help you in the future please let me know.

Fake price to pull customer. Sales Fraud

Following car is adv by the dear at approx $22K Tax and Dmv when I asked to buy they ask another couple of thousand for dealer cost. No where it is mentioned. Dealer website said please call for price. This is fake adv. 2015 Lexus RX 350 Stock: IAD7399 VIN: 2T2BK1BA0FC336191 I will complain to sate attorney general office because CARS.COM donot do any thing. I complained same issue with about 100 dealers in NY and NJ. Now I will take it to authority.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Prandip Phukan, We have been in business for over 30 years serving our customers with quality vehicles at competitive pricing. You stated "I complained about 100 dealers in NY and NJ". If your intent is not to just try and ruin dealer reputations or cause issues with 1 star reviews, please call us so one of our managers can assist you in purchasing a vehicle. You can reach us at 301-341-3440, we are open 7 days a week. Thank you

My vehicle purchase at IAD auto

I arrived at IAD auto just to explore my options with my vehicle that was experiencing problems and Steve greeted me at the door with open arms as if we met before. Steve displayed great customer service giving me a valuable opportunity, making the process easy by informing me on everything I needed to know. His honesty, wisdom, and loyalty left us with a solid deal on a new vehicle at the end of the day and we shook on it. Very pleased with my new vehicle and the overall experience. Look forward to during more business in the future. Thanks again Steve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Need a new van

Johnny was the best Salesmen I highly recommend this guy he made the process very easy and fast if you need a car or can go there and ask for Johnny.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr RECARDO thank you very much for the review it was our pleasure to help you get in your new car.

Car price

The Price on advertising and actual charged price is different. I have been ripped off. .................... I would not go there again and would not suggest to anybody after all.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Jason, all customers agree on pricing before they sign any contract documents or a bill of sale (which shows pricing breakdown). If there is anything we can do to help you feel better about your purchase or improve the service we provided you with please email us at iadauto@iadauto.com

My Vehicle Purchasing Experience at IAD Auto in Landover, MD

When I first arrived at IAD Auto in Landover, Maryland I was greeted by Mr T Nelson and Ms Crystal with a nice friendly "Hello sir welcome to IAD Auto" How may we assist you? wonderful greeting. Mr T Nelson is very friendly inviting me into his office and inquiring about what I was looking. IAD had exactly what I was looking for and between him and Mr Marvin Brimage they helped to purchase the vehicle. Additionally, Mr Ramin Ghevssari was instrumental in having my Dodge RAM ProMaster 2500 detailed and all minor repairs completed. And I must give credit to the maintenance manager Tony who provided excellence service repairing those items I found which needed to be addressed. The vehicle is like brand new. Thank you gentlemen in helping me and my bride have a wonderful buying experience. Gerald L. BRown, Sr Eternity Plumbing Inc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

SCAM!!!!! STEALERS.

These people are nothing but scammers. Absolutely horrible people. They changed the price of my car WHILE we were there and one of them stole something out of my old car while I was purchasing a new car. Don’t trust them at all. They kept us there for 6 hours but we would not budge about what money we were putting down. I would run run run as fast as you can AWAY from this dealership. Unbelievable.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

NA sorry for what happened to you , we wish if you talked to our mangers to address the problem

Scam scam scam

Scam scam scam scam scam don't waist your time ,they had a Ford f150 listed for 11,777 and switch the price to over 15,000 while we where sitting inside the dealership, they said nothing about price changes prior to us driving from Baltimore and had every opportunity to do so and save us a trip don't tell them your paying with cash they will definitely up the price to squeeze every dollar out of customers, I have also reported them to the BBB

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I'm sorry you had a negative experience with us, we've been in business for 30 years and we strive to provide the best customer service. We do not increase pricing whether or not a customer pays cash or finance and our online pricing states that the price listed does not include tax, tags and fees. Please contact iadauto@iadauto.com if there is anything we can do to make your experience better with us and/or assist you in purchasing a vehicle.

2014 Ford F-350

La peor experiencia No los recomiendo ellos son tramposos no negosean los carros ellos ponen los precios en el préstamo alteran las cantidades en miles de dólares sin tu consentimiento A un interés súper alto 8.25 Cuidado con estos rateros

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.