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Reviews

Average Ratings

4.9
36 lifetime reviews.
  • Top notch sales person, professional and detailed

    I enjoyed the sales experience with Steve Gonzalez. Steve was professional and knew his cars well...Steve was knowledgeable about the car and Lexu...


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    I enjoyed the sales experience with Steve Gonzalez. Steve was professional and knew his cars well...Steve was knowledgeable about the car and Lexus which was refreshing and, more importantly, beneficial to me throughout the buying process. Steve listened to my needs and wants which made my purchase easy. I was going to buy a different car, but with Steve's knowledge I decided on a Lexus ES350. I would strongly recommend him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lexus of Towson

    I own a Lexus ES350 and brought it in for factory recommended service at Lexus of Towson. I was always impressed with the service (and sales proce...

    Dealer Response

    Thank you for the amazing review! We're so pleased to know that in choosing Lexus of Towson, you've received the customer service and friendlines...


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    I own a Lexus ES350 and brought it in for factory recommended service at Lexus of Towson. I was always impressed with the service (and sales process) at Lexus of Towson due to the friendliness and helpfulness of the people. The amenities they offer while you wait for your car is impeccable and incomparable; shuttle service is available for longer waits if needed as well as rental car service. At times when I called parts, they'd offer best recommendation without just trying to sell you something, if not needed. I know my next car will be another Lexus from Lexus of Towson given my 8 years experience with them.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the amazing review! We're so pleased to know that in choosing Lexus of Towson, you've received the customer service and friendliness you deserve. We look forward to seeing you again!


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  • Great Deal on New Purchase

    I bought a Lexus IS 300 a week ago and overall I am very happy with the car so far. I did spend sometime shopping around and Lexus of Towson gave...

    Dealer Response

    That's wonderful to hear, thank you for sharing with us! We love knowing that we help our clients find the perfect car for them at a price they ca...


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    I bought a Lexus IS 300 a week ago and overall I am very happy with the car so far. I did spend sometime shopping around and Lexus of Towson gave me the best offer. I had a very good experience buying my car at Lexus of Towson, my sale person Jonathan Butler was very friendly and helpful and made our purchase a very smooth and pleasant experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    That's wonderful to hear, thank you for sharing with us! We love knowing that we help our clients find the perfect car for them at a price they can afford - no stress, no pressure. Thank you for choosing Lexus of Towson and we hope you love your new car! Thanks again and drive safe!


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  • 2016 ES 350 Factory Scheduled Maintenance

    I brought my 2016 ES 350 in for the 15,000 Factory Schedule Maintenance the night before the appointment. James Strand was my advisor, and he was...

    Dealer Response

    Our clients satisfaction is top priority at Lexus of Towson, Gina. We know your time is valuable and we aim to make sure you are kept informed on...


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    I brought my 2016 ES 350 in for the 15,000 Factory Schedule Maintenance the night before the appointment. James Strand was my advisor, and he was wonderful. I requested a loaner, and he made sure the loaner was prepared so that I did not have to wait to be on my way. My appointment was for 7:30 am the next morning, and Mr. Strand was very prompt in calling me the next morning to let me know that my vehicle's maintenance was complete and that I could pick my vehicle up anytime before 7:30 p.m. My 2016 ES 350 runs beautifully and quietly. I love it!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Our clients satisfaction is top priority at Lexus of Towson, Gina. We know your time is valuable and we aim to make sure you are kept informed on the status of your vehicle. We were happy to perform the maintenance on your 2016 ES 350; making sure it runs beautifully and smoothly. Thank you and have a great day!


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  • Professionals

    I bought lexus rx 350 2010. This dealer is professional. This word means everything to me! I can pay a little bit more over my budget. But profess...


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    I bought lexus rx 350 2010. This dealer is professional. This word means everything to me! I can pay a little bit more over my budget. But professionals deserve that!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Lexus of Towson

    Very professional sales staff, Matthew Meegan did a masterful job. The business a good deal on the maintenance and extended warranty which we pur...


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    Very professional sales staff, Matthew Meegan did a masterful job. The business a good deal on the maintenance and extended warranty which we purchased. Their service department take tare of a few things. All and all it was a very enjoyable experience. Very customer service oriented.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Service

    Excellent customer service..purchase two cars from this dealership, one being recent ..Lexus of Towson gave me a great deal.. Thanks


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    Excellent customer service..purchase two cars from this dealership, one being recent ..Lexus of Towson gave me a great deal.. Thanks

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • M. Moran of Bel Air

    Just bought a certified used IS 250. My salesperson was George Zicopoulos who was very helpful. As a recent college grad purchasing my first car, ...


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    Just bought a certified used IS 250. My salesperson was George Zicopoulos who was very helpful. As a recent college grad purchasing my first car, the whole process was very positive experience for a first time buyer. Also, I did my financing through Lexus and Randy Schueler was excellent explaining all the financing details and options! Highly recommend this dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Easy, Fair and straight forward transaction

    I found the vehicle listed on Cars.com and contacted the dealer. Cassidy Drummond got back to me promptly and made the entire process very straigh...


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    I found the vehicle listed on Cars.com and contacted the dealer. Cassidy Drummond got back to me promptly and made the entire process very straight forward and in a fair manner. I am located 2 hours away, so when I showed up to the dealer I was done in less than 45 minutes. Best car-buying experience so far. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent!!!

    I purchased a Certified Pre-Owned 2014 Lexus RX 350 a little over a week ago. I worked with Ronnie Book and highly recommend him if you are lookin...


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    I purchased a Certified Pre-Owned 2014 Lexus RX 350 a little over a week ago. I worked with Ronnie Book and highly recommend him if you are looking to purchase a Lexus. He was incredibly helpful and allowed me to take my time in making a decision without pressuring me to buy the car on the spot. The used car manager was also very professional while negotiating the deal as well as every other employee I encountered at the dealership. I will definitely purchase my next car from Lexus of Towson!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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