After talking to a Sales Rep for almost a week I took the afternoon off to go make my purchase. The Rep I had been talking to had to leave so I was given... a different Sales Rep. We went for a test drive, looked the vehicle over and he walked away to start the paperwork then came back and said the vehicle just got sold to another person. How does this happen????? Why wasn't the vehicle held for me to make the purchase since I was in the middle of doing so?? They gave me a full tank of gas for my troubles but it was a very horrible experience and I wouldn't recommend this dealership due to the tactics these people were trying to do with who gave the highest bid.
I just bought a Honda CRV from here. I got great deal on price, ext. warranty and APR. They all were very kind and helpful. The whole process was simple... and quick.
Since we bought our Odyssey in 2008 we have always had great service here. Even after over 60,000 mile on my van I feel good coming here. Everyone is so... friendly and the store is beautiful. My brother , sister and neighbor all cars from here.
***IF I could give Mel Rapton ZERO stars I would*** Recently I decided to purchase a new Honda. As a birthday gift, my father generously offered to buy... the vehicle for me. We decided to purchase the vehicle at Mel Rapton Honda where I've purchased a car before and my family has purchased many Hondas over the years. Since my father currently lives out of state, he negotiated a deal for my Honda with the Internet Manager, Chris R.. They confirmed the price via email and he told Chris he would send me a personal check made out to Mel Rapton Honda and I would bring that in at the time of pick up. (This was a week and a half before pickup.) When I arrived to pick the vehicle up, I was advised by a Junior R. that they would not take the check, even after I showed them Chris R.'s email. The manager I dealt with, Roger, was extremely rude and his behavior exacerbated an already upsetting situation. Mel Rapton Honda not only reneged on their word (which was in writing in an email) but they were discourteous, defensive and made what should have been a quick and easy pick up of the car an absolute nightmare. Never once did they take responsibility for THEIR error or try and right the situation. I sent a letter the next day to the dealership's VP of Operations (Curtis Rapton) and General Manager (Katina Rapton) and have heard nothing back. The fact that they don't back up their written agreements is deceptive and quite fraudulent in my opinion. Their tagline of "We Really Want your Business," is ridiculous. What they want is your MONEY. Don't expect any kind of good customer service at Mel Rapton Honda and definitely don't expect them to keep their word on anything, even if it's in writing. They obviously negotiate in bad faith.
I first bought a civic hatchback from this dealership in 1992. I bought a 2002 civic coupe & in 2010 another civic coupe. On several occasions Mel Rapton... repaired my cars in the body shop.All my service has been done here. I wouldn't take my cars anywhere else. Every Dept. of this dealership has served me professionally with care & courtesy. Mel Rapton gets my highest recommendation.
Thank you for your great review. We love having long time clients and giving them the best service we can. Thank you again for your kind words.