Reviews
Zach was an awesome salesman, no wasted time, out with a
Zach was an awesome salesman, no wasted time, out with a new truck in record time.
Zach was an awesome salesman, no wasted time, out with a
Zach was an awesome salesman, no wasted time, out with a new truck in record time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear Zach and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new truck! Jeff Samp General Sales Manager 262-225-9010
They helped me determine the best path to repairing my
They helped me determine the best path to repairing my driveshaft. I am happy with the result.
They helped me determine the best path to repairing my
They helped me determine the best path to repairing my driveshaft. I am happy with the result.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matthew, thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Hienz Service Manager 262-225-9010
I brought my car in for an oil change and found out that
I brought my car in for an oil change and found out that I had to have my oil pan replaced. I got my car back a week and a half later. Also, the dealership lost my keychain.
I brought my car in for an oil change and found out that
I brought my car in for an oil change and found out that I had to have my oil pan replaced. I got my car back a week and a half later. Also, the dealership lost my keychain.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Hienz Service Manager 262-225-9010
You broke my car in July.
You broke my car in July. Bob wouldn’t agree to diagnose without charging me.
You broke my car in July.
You broke my car in July. Bob wouldn’t agree to diagnose without charging me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
The tech was very pleasant and knowledgeable.
The tech was very pleasant and knowledgeable. He explained all the work he did and the view he sent was informative.
The tech was very pleasant and knowledgeable.
The tech was very pleasant and knowledgeable. He explained all the work he did and the view he sent was informative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience, Jim! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010
Everybody I dealt with, was friendly, professional, and
Everybody I dealt with, was friendly, professional, and very knowledgeable. I felt like I was treated like family. A very pleasant experience. I'll never go anywhere else, again. I have encouraged several friends to shop there.
Everybody I dealt with, was friendly, professional, and
Everybody I dealt with, was friendly, professional, and very knowledgeable. I felt like I was treated like family. A very pleasant experience. I'll never go anywhere else, again. I have encouraged several friends to shop there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jeff Samp General Sales Manager 262-225-9010
I have three Ford vehicles.
I have three Ford vehicles. I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me as I stood there. (Not even a “hey we’re closed drop the keys in the box and fill out the slip”) so that was disappointing. A few days later I picked up the explorer and asked for an estimate for front u-joint on my F-250. I also scheduled an oil change with Fuel Filters on my F-350. They said they couldn’t squeeze in the fuel filters this round which was fine. I never received the estimate for the F-250 u joints. I brought in my F-350 for an oil change, got there and they said they couldn’t do the tire rotation since it is a dually. (They took the vin right away when I scheduled the oil change so they knew it was a dually) I asked why not and they said that i would need to do that with the truck center and he looked across the garage to the other guy at the desk across the way. Annoyed I left to finish the rest of my day. 30 minutes goes by and the dealer calls me, asking if I wanted the fuel filters done. I said yea, but they said they couldn’t get them done in time. He said he would call me back if they could fit them in. I never heard back, just that the truck was done a few hours later. Fuel filters were not changed. Across the 2 vehicles that got in for service the updates from the dealer were kinda cryptic and didn’t make much sense. Overall very meh.
I have three Ford vehicles.
I have three Ford vehicles. I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me as I stood there. (Not even a “hey we’re closed drop the keys in the box and fill out the slip”) so that was disappointing. A few days later I picked up the explorer and asked for an estimate for front u-joint on my F-250. I also scheduled an oil change with Fuel Filters on my F-350. They said they couldn’t squeeze in the fuel filters this round which was fine. I never received the estimate for the F-250 u joints. I brought in my F-350 for an oil change, got there and they said they couldn’t do the tire rotation since it is a dually. (They took the vin right away when I scheduled the oil change so they knew it was a dually) I asked why not and they said that i would need to do that with the truck center and he looked across the garage to the other guy at the desk across the way. Annoyed I left to finish the rest of my day. 30 minutes goes by and the dealer calls me, asking if I wanted the fuel filters done. I said yea, but they said they couldn’t get them done in time. He said he would call me back if they could fit them in. I never heard back, just that the truck was done a few hours later. Fuel filters were not changed. Across the 2 vehicles that got in for service the updates from the dealer were kinda cryptic and didn’t make much sense. Overall very meh.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Alex Hienz Service Manager 262-225-9010
Robert and crew very helpful.
Robert and crew very helpful. I know my repair situation was challenging. Kept me informed.
Robert and crew very helpful.
Robert and crew very helpful. I know my repair situation was challenging. Kept me informed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Robert and our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010
This dealership didn’t resolve any of my issues with my
This dealership didn’t resolve any of my issues with my vehicle when I picked it up after being there almost 3 weeks never figured out anything and on my drive to bring it to another dealership the vehicle had the same issue as I brought it to them for to look at and now they are been great with calling me back and giving me updates on the vehicle. I would not recommend this service department to anyone. They wouldn’t return calls or said they were going to drive the vehicle on said day and the vehicle never moved.
This dealership didn’t resolve any of my issues with my
This dealership didn’t resolve any of my issues with my vehicle when I picked it up after being there almost 3 weeks never figured out anything and on my drive to bring it to another dealership the vehicle had the same issue as I brought it to them for to look at and now they are been great with calling me back and giving me updates on the vehicle. I would not recommend this service department to anyone. They wouldn’t return calls or said they were going to drive the vehicle on said day and the vehicle never moved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Alex Hienz Service Manager 262-225-9010
Robert was very helpful from getting my appointment
Robert was very helpful from getting my appointment scheduled, knowing I was waiting for my car and got me out in a timely manner. He also help set up my next appointment. I will continue to work with him. Pam
Robert was very helpful from getting my appointment
Robert was very helpful from getting my appointment scheduled, knowing I was waiting for my car and got me out in a timely manner. He also help set up my next appointment. I will continue to work with him. Pam
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Pam: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010