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Reviews

Average Ratings

3.5
138 lifetime reviews. Includes reviews of Audi Mission Viejo from DealerRater.com
  • FIRST CLASS!!!

    Purchased a new vehicle from Audi MV and returned to have some custom accessory work done. Greg Paszk.....was my service advisor. Friendly guy, gr...


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    Purchased a new vehicle from Audi MV and returned to have some custom accessory work done. Greg Paszk.....was my service advisor. Friendly guy, great smile & very knowledge about Audi's as well as other vehicles. he's definitely a car guy :) He took care of my vehicle, hooked me up with a loaner car free of charge & had my vehicle back to me in a timely manner as promised. Great service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • GO ELSEWHERE - Plenty of more professional options

    Was interested in a car I saw on Cars.com. The deal was reasonable. I was dealing with their 2 internet managers (won't nuke them by using their...


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    Was interested in a car I saw on Cars.com. The deal was reasonable. I was dealing with their 2 internet managers (won't nuke them by using their names). Despite having a sales team of two people, they were very difficult to reach because they both seemingly have several days off at the same time. I paid $185 for a mechanic to go check out the car and made an appointment to come in to buy it because I was coming down from Northern California. I arrived a day earlier than I expected and tried contacting them to see the car a day early and both of them were off. I asked to be referred to somebody else to see it and they declined saying if they did that, then they would lose the commission. No big deal. Following morning I was running 5 minutes late for my appointment to see them and called. They told me "oh the car has been sold" when I was 2 miles from the dealership. Stuff happens, but the fact is I tried to see the car the day before and they refused because they would lose the commission and then they didn't even have the common courtesy to call to let me know it was sold after I came down from the Bay Area. I'm sure the whole dealership isn't like this, but avoid dealing with the internet sales managers if you are looking from cars.com because they are unprofessional and lack basic courtesy.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1st Time Buyer

    Overall good...their cars are amazing. Make sure you ask all questions before heading into the dealership (and make sure you get the correct answe...


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    Overall good...their cars are amazing. Make sure you ask all questions before heading into the dealership (and make sure you get the correct answers) or else you will be sitting there for dayyyyysss!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Overpriced Pre-Owned Vehicles

    The non-negotiable "Fair Market Value Price" assigned to the pre-owned vehicle that I considered for purchase was significantly higher than simila...


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    The non-negotiable "Fair Market Value Price" assigned to the pre-owned vehicle that I considered for purchase was significantly higher than similar available vehicles from other sources. This dealership would not adjust the price or compensate with services even after I presented evidence that the asking price was thousands higher than market value.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Sold us a lemon
    March 3, 2017

    Dealer told us the used Audi was in excellent condition and we paid above market for the used Audi. However, after driving it for a week, the car ...


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    Dealer told us the used Audi was in excellent condition and we paid above market for the used Audi. However, after driving it for a week, the car started to act up which we fixed at a cost of $2500 (transmission was leaking). We brought it to the attention of dealer and instead of refunding us or paying for the costly repair, Mr. Munci offered to buy back the car for half the price, ignoring the added value to car. Beware of this dealership. We have since spent another $3K on this used Audi A6. We have sent several letters to management but no response. Buyer beware of this Audi dealership.

    Does not recommend this dealer

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  • Low-pressure sales staff!

    I found a car I was interested in at Audi Mission Viejo on the Cars.com website. I sent an inquiry and received a call shortly afterwards to sche...


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    I found a car I was interested in at Audi Mission Viejo on the Cars.com website. I sent an inquiry and received a call shortly afterwards to schedule a test-drive. I met with Jameil Janbolat who was friendly, laid-back and very knowledgable (easy on the eyes, too). While I didn't find exactly what i was looking for, I would definitely return to this dealership and recommend it to others.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • GREAT SERVICE DEPT!
    November 12, 2016

    Just purchased a brand new car from this dealership & was bringing it back to have some accessory work done. Walked in & Greg smiled at me so I pi...


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    Just purchased a brand new car from this dealership & was bringing it back to have some accessory work done. Walked in & Greg smiled at me so I picked him as my service advisor, plus he had GREAT energy & seemed kind. Let me just say he is WELL knowledge about Audi's & other vehicles. I was impressed.He had me checked in quickly & even programmed my gate/garage opener for me and sent me over to see Maria who was smiling, helpful & gave me a loaner vehicle for the day. Greg had my vehicle back to me in a timely fashion & I am a happy satisfied customer & will return for further service needs.

    Does recommend this dealer
    Came in for service or repair

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  • FIRST CLASS!!!

    First Class service from start to finish. Jay Asefi was my awesome salesman....very knowledge about Audi & their vehicles & most important got me ...


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    First Class service from start to finish. Jay Asefi was my awesome salesman....very knowledge about Audi & their vehicles & most important got me a fair & reasonable price along with all the extras I wanted. I had to order the car but Jay stayed in touch & kept me updated through the whole process & the car actually came in early before my birthday :) Audi Mission Viejo & the staff are all FIRST CLASS and I appreciate that I was treated like family. There was great energy from start to finish.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Car problems
    August 12, 2016

    Never a happy moment when your vehicle needs work. Denny Dong, service rep, makes an unpleasant situation palatable. Always prompt, courteous ...


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    Never a happy moment when your vehicle needs work. Denny Dong, service rep, makes an unpleasant situation palatable. Always prompt, courteous and ahead of the problem. A great guy to do business with.

    Does recommend this dealer
    Came in for service or repair

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  • Great service department!
    July 6, 2016

    Always accommodating & explain issues, quick to respond with whatever needs to be done. Been going there for a long time & very consistent. Conve...


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    Always accommodating & explain issues, quick to respond with whatever needs to be done. Been going there for a long time & very consistent. Convenient & helpful always.

    Does recommend this dealer
    Came in for service or repair

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