Reviews

Average Ratings

3.2
19 lifetime reviews.
  • No customer service if you did not buy from them

    I just wanted to pass on the poor customer service that comes from Bergeron Toyota in Iron Mountain, MI. And yes, I am posting this review in s...


    Show Full Review

    I just wanted to pass on the poor customer service that comes from Bergeron Toyota in Iron Mountain, MI. And yes, I am posting this review in several different places, because if the public isnt aware, they will be able to freely continue their policy of terrible customer service. The policy of Bergeron is essentially, that if you did not buy your Toyota from them, you cannot expect any sort of service from them what-so-ever. When you call to schedule service, their first question is: "Did you buy your vehicle from us?" If you did not, they say they'll call you back, and they rarely do. Any service appt is scheduled out at a minimum a month later if you are fortunate enough for them to call you back. As a result, I and many others I've heard from have vowed to never buy from that dealership, or have our vehicles serviced there. Instead, I am forced to travel to Rhinelander, WI (about an hour and a half away) to have my Highlander serviced.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • pleased as punch!!!

    kind and courteous eager to please would recommend to anyone


    Show Full Review

    kind and courteous eager to please would recommend to anyone

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Satisfied Toyota Owner

    Bought a new highlander from the Bergeron Family and it was the most pleasant experience I have ever had buying a new vehicle. It was like having ...


    Show Full Review

    Bought a new highlander from the Bergeron Family and it was the most pleasant experience I have ever had buying a new vehicle. It was like having lunch with them, instead of the pressure of buying. I spent about 20 minutes with my paperwork and then another 20 with them showing me the vehicle....Totally would reccommend them to any of my family or friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great service and fast buying process

    I bought my 09 Tundra from this dealership last March. I have nothing but good things to say about them. Their car buying process was fast and eas...


    Show Full Review

    I bought my 09 Tundra from this dealership last March. I have nothing but good things to say about them. Their car buying process was fast and easy. Plus they do all of the paperwork there, no going to the secretary of State office to transfer plates. I was very happy with the service that they gave me that day. I would definitely buy from them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Website is a joke and waste of time

    Don't bother going to the BT website, as it will be a waste of your valuable time and leave you only frustrated. How could a business this day and...


    Show Full Review

    Don't bother going to the BT website, as it will be a waste of your valuable time and leave you only frustrated. How could a business this day and age ignore internet sales and service. I brought to their attention a year ago the lack of content on their site, but they obviously don't care. They provide no images (for used vehicles anyway) what so ever, not even a stock image of the model. Concerned dealers will often provide in excess of 100 photos of similar vehicles. The search filters do not work. The vehicle "details" provide minimal data. No comments are made about "condition". The site could be designed better by an IT tech student. What irritates me the most, is the lack of concern for customer service.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?

    Hide Full Review
  • Horrible Dealership!

    The only good thing about them is their extensive inventory of quality used vehicles. Their pricing is way over Blue Book or any other measure - e...


    Show Full Review

    The only good thing about them is their extensive inventory of quality used vehicles. Their pricing is way over Blue Book or any other measure - even when you consider dealership price and "excellent" condition. Based on my experience and people I know, they will not negotiate on price. When I shopped there, salespeople were scarce - I had to track them down to take a test drive and again when I dropped the key off! When considering a new vehicle they quoted above MSRP and were unwilling to negotiate. Their Service Dept was also bad when I recently was looking at warranty work. Their first question was: "did you purchase the vehicle from us?" When I answered "No", the stonewalling began - "not a warranty part, not what's wrong with it, THREE weeks until we can look at it..." It's great to support local businesses, but not when it costs the consumer lots of extra $$ and headaches. I went about 100 miles SW and got a great vehicle at a fair price AND excellent service.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Friendly dealership

    Great service, great salesmen, bought a great vehicle.


    Show Full Review

    Great service, great salesmen, bought a great vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Great dealership

    Bought my Highlander from Bergeron Motors, and I couldn't be happier. The Dealership was friendly, knowledgable, and professional. I will definite...


    Show Full Review

    Bought my Highlander from Bergeron Motors, and I couldn't be happier. The Dealership was friendly, knowledgable, and professional. I will definitely advise anyone shopping for a vehicle to go to Bergeron Toyota.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Great service

    I had the best experience EVER buying from Bergeron motors. Extremely pleasurable experience from start to finish. Would highly recommend to anyon...


    Show Full Review

    I had the best experience EVER buying from Bergeron motors. Extremely pleasurable experience from start to finish. Would highly recommend to anyone to visit Bergeron motors for their next vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • My experience with Bergeron

    When we decided to go from a Chevy family to the Toyota family, I could not be happier than to have chosen Bergeron Motors. They made us feel like...


    Show Full Review

    When we decided to go from a Chevy family to the Toyota family, I could not be happier than to have chosen Bergeron Motors. They made us feel like their family, welcomed us in, helped us with all questions, and made the loan process as easy as it could get. They didn't sugar coat any vehicles to get the sale. They were honest and made sure we were happy customers. The little gifts they gave us as a courtesy, that we learned was a long time family tradition, was a nice little bonus and unexpected. I believe I am now a lifetime Toyata lover. Our Highlander has brought us many miles and many new memories in just three months! I highly recommend anyone that is in the market to go see these friendly people. They truly care about their customers!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

    Hide Full Review