Reviews
Write a reviewI'm a Toyota for life buyer. I never buy any other cars, period. Buchannon Toyota has made me reconsider. Lousy dealership, lousy service, lousy repairs. Just a nightmare. Next time I need a car I'll go to Virginia and stay away from this dealership!!!
I'm a Toyota for life buyer. I never buy any other cars, period. Buchannon Toyota has made me reconsider. Lousy dealership, lousy service, lousy repairs. Just a nightmare. Next time I need a car I'll go to Virginia and stay away from this dealership!!!
- Customer service
- 1.0
- Buying process
- 2.0
- Quality of repair
- 1.0
- Overall facilities
- 2.0
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
With everything going on they made sure to sanitize everything. Service was very quick and professional. While I waited I looked at their selection of new vehicles, was expecting to be hassled into buying. Was asked one time if I needed help I said no just browsing. Was not pressured at all.
With everything going on they made sure to sanitize everything. Service was very quick and professional. While I waited I looked at their selection of new vehicles, was expecting to be hassled into buying. Was asked one time if I needed help I said no just browsing. Was not pressured at all.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Lori and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out to us at Buckhannon Toyota with any service questions. Best, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
My first time ever owning a Toyota and am very happy with the Tundra. The purchasing process was pleasant the people are very helpful, friendly and make buying a new truck easy for someone who usually doesn't buy new.
My first time ever owning a Toyota and am very happy with the Tundra. The purchasing process was pleasant the people are very helpful, friendly and make buying a new truck easy for someone who usually doesn't buy new.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Congratulations on your new Toyota Tundra, Ronald! We're so pleased that you chose to purchase from Buckhannon Toyota and even more pleased that our team made the process enjoyable for you. We hope to work with you again! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Fast and convenient very friendly staff Stephanie went out of her way to find me on the lot to ask if I wanted a filter and to tell me when I was ready! Excellent
Fast and convenient very friendly staff Stephanie went out of her way to find me on the lot to ask if I wanted a filter and to tell me when I was ready! Excellent
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tammy, thank you so much for leaving us this excellent review! We're so glad that Stephanie took great care of you - she's a very valuable member of our Buckhannon Toyota team. Please reach out if there is anything we can assist you with down the line! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Friendliness..efficiency. The staff communicated all aspects of the ongoing service with me. When they saw they needed more time, they provided a loaner vehicle for the night.
Friendliness..efficiency. The staff communicated all aspects of the ongoing service with me. When they saw they needed more time, they provided a loaner vehicle for the night.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We can’t thank you enough for writing this awesome review of Buckhannon Toyota! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
The customer service was very nice and did a excellent job. Very helpful!!!! The lady that helped me was super nice and helped and answered all my questions and concerns!!!!
The customer service was very nice and did a excellent job. Very helpful!!!! The lady that helped me was super nice and helped and answered all my questions and concerns!!!!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for taking the time to give Buckhannon Toyota such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
My Aunt brought my car in for me today because I had to work. She stated that everyone was really nice and she was impressed.
My Aunt brought my car in for me today because I had to work. She stated that everyone was really nice and she was impressed.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your aunt's experience at Buckhannon Toyota! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Quick and efficient, very friendly! They answered all my questions and were able to get me in quick! Everyone attempted to help and pitch in!
Quick and efficient, very friendly! They answered all my questions and were able to get me in quick! Everyone attempted to help and pitch in!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We greatly appreciate you leaving us this feedback, Summer! We know the importance of working as a team here at Buckhannon Toyota and are glad to hear that you found our staff helpful and friendly. We hope to work with you again in the future! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Buckhannon Toyota has a knowledgeable, personable staff with Expedient service. There is a comfortable waiting area. Easy to schedule appointment online. Good follow up. Extra precautions taken during COVID19 .
Buckhannon Toyota has a knowledgeable, personable staff with Expedient service. There is a comfortable waiting area. Easy to schedule appointment online. Good follow up. Extra precautions taken during COVID19 .
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
At Buckhannon Toyota, our customers mean everything to us. We're very glad that you were impressed with our staff, speed and the precautions that we are taking in the midst of COVID-19. Thank you for choosing us, Rebecca! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
service ,it was a quick and pleasant ,thanks for every thing, and all theatention that you all care........................ ..................................................................................................great job
service ,it was a quick and pleasant ,thanks for every thing, and all theatention that you all care........................ ..................................................................................................great job
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thanks for taking the time to leave us this 5 star review! We are so pleased to hear that you had a pleasant experience with us at Buckhannon Toyota. We truly do care about each and every one of our customers and hope that we can have the pleasure of taking care of you again in the future. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200