CarMax Laurel Toyota - Now Open

Reviews

3.6
(16 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

We've bought and serviced 8 cars here over 20 year

Betw myself and my three sons we have purchased 8 cars at this dealership. I've averaged over 200k miles on my cars. My wife and I do all our service here. We've gotten nothing but the best. The technicians and service writers solved a problem other [body repair] shops couldn't

1.0

ZERO STARS if I could

Service dept is awful, will never bring my truck back again. The people and the attitudes in the service dept. are a disgrace. ZERO STARS

5.0

Great and fast buying experience.

Had a great selection of Toyotas. Found one which was priced much below rival new car dealers. Had them add a few things to the car so had to wait a week but overall a smooth process.

5.0

Honda Prius

Great response time as well as attention to detail. The car rep was very helpful with the questions and inquiries. I will definitely recommend the dealership to others.

4.0

Excellent Service, Very Pleased!

I went into the Laurel location and was greeted by Sean King. He was the best Sr. Sales Consultant. I have to say I am not easy to please but he was professional and on point. He answered all my questions. Now here is the thing. I loved my new car but after a week I wanted to upgrade. I went back to CarMax and spoke to Sean. He was helping two customers but directed me to Althea Thompson. She was the best with customer service and answered all my questions as I upgraded my car. I can't speak on repairs yet since I have had no need to use that service yet.

2.5

Frame Damage

I had the absolute worst car buying experience at the CarMax in Laurel, MD. Initially, I bought a vehicle (a relatively new vehicle that was still under manufacturer warranty) that had a odd noise coming from one of the axles. I called within a week of purchase and set up an appointment. Although they considered this a safety concern, they did not have any available appointments for three weeks. We dropped the vehicle off and were provided a loaner vehicle. The next day, the loaner vehicle had trouble starting...anyway. After three days we were notified that the vehicle had FRAME DAMAGE and they were not able to sell it to us. Although disappointing, the worst part was the unapologetic management team. Apparently, for some reason they thought they had better things to do rather than discuss this with me thoroughly. To be fair, the service representative and one out of the three sales representative I dealt with were fine. So not all of the people here were reflections of their management. We ended up purchasing another vehicle out of pure necessity but are not happy with the deal or the service that we received from Carmax. I will not be a returning customer and would advise others to steer clear.

5.0

Awesome customer service

I just called for a question and Brenda was wonderful. She had a lot of patients with me and answered all of my questions thoroughly. She went above and beyond to help me over the phone. Thank you so much Brenda, your amazing

1.0

very very pour customer service

you guy do not sell the car,,, very poor customer service

1.2

Alex Koh

I disappointed service care CARMAX TOYOTA LAUREL. I was waiting more 2 hours for my new COROLLA. But they DIDN'T DO ANYTHING. I don't trust anymore. I buying corolla last week 05/13/16. They SERVICE was VERY NOT GOOD.

2.3

Very poor service, over charging on top of service

I have serviced my highlander twice with this dealership in last 6 month. First experience was average, however last one on 11/30/2015 was horrible. Service personal named Cristin has very poor attention and screw-up my last appointment. I asked her to remind to the service man about yellow tire alert on a dashboard. Don?t know if she took a not, but guess what, nothing was done. After 5pm when I come back to pick my car, the yellow alert was remaining on dashboard. Nerveless, I returned back to dealership after five minutes and demanded explanation. The other customer service lady took my request promptly, and offered me to wait in customer service hall while she would take care of the problem. After approx. 30-45 min she came back and told me that problem is fixed. It was fine at that time, I was very tired by that time and just drove to home. A day later this yellow alert is back again. Also, I noticed later on my bill that she did not apply service offer (a print-out coupon). Well, this is really-really bad experience?

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