Charles Maund Volkswagen

4.7
(369 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–8:00pm
Tuesday 7:30am–6:00pm 9:00am–8:00pm
Wednesday 7:30am–6:00pm 9:00am–8:00pm
Thursday 7:30am–6:00pm 9:00am–8:00pm
Friday 7:30am–6:00pm 9:00am–8:00pm
Saturday 8:00am–3:00pm 9:00am–7:00pm
Sunday Closed Closed
(512) 458-1111 (512) 458-1111

Reviews

4.7
(369 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Charles Maund Volkswagen from DealerRater.

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5.0

I would say top of the line service provided by Alexander...

I would say top of the line service provided by Alexander morataya, really, his professionalism, dedication knowledge made our buying a lot easier, I really recommend him. Un servicio espectacular el que nos dio Alexander Morataya, su professionalismo, dedicacion, carisma, y conocimiento hizo nuestra compra mas facil y comoda, gracias por todo tu esfuerzo, mereces un aumento y mucho mas.

1.0

Horrible service. Scheduled an appointment, spent 1+...

Horrible service. Scheduled an appointment, spent 1+ hours driving for my appointment then found out upon arrive “the repair man was not in the shop.” They told me to come back the following week for zero discount. Would never recommend anyone to this dealership.

5.0

I had one of the best sales experiences with my wife,...

I had one of the best sales experiences with my wife, felt unrushed not pressured.. took the time to test drive all the vehicles we were looking into.. and selected the ones we wanted after hesitating a lot since the VW has a rich lineup and the choices can be confusing.. I had a little bump at the financing but their GM steped up and fix it.. You can be assured you will be taken care of...

5.0

Working with Billy was easily the best car-buying...

Working with Billy was easily the best car-buying experience I've had in my nearly 20 years of buying cars, from Fords and Mercedes to Land Rovers and SAABs (if anyone remembers those!). He'd done so much legwork before I ever set foot in the dealership, by the time I got there all they needed to do was double-check my trade-in, let me take the car I'd selected out for a spin, and finalize the paperwork. And I know everyone approaches it differently, but Billy also took great care to help me feel safe and not like a crazy person for still wearing my mask. I also liked the cool new interactive desktop in finance for the signatures, and the flash drive for my records instead of a ton of paperwork. I'd come back here in a heartbeat and will keep VW at the top of my list next time thanks to a terrific experience this time. Thank you Billy and Charles Maund VW, I'm so happy with my new Atlas!

5.0

Ryan made this process so seamless through his expert...

Ryan made this process so seamless through his expert knowledge of the vehicles, programs, and financing available to me. I came into the dealership to service my 2018 Passat and left with a 2022 Taos - the best day! I will 100% continue to service and buy my cars from Charles Maund VW!

5.0

The staff was super kind and willing to work with me in...

The staff was super kind and willing to work with me in order to get me into the car I really wanted. It didn’t feel like the typical car buying experience! Ryan was super helpful and patient with me during the whole process. :)

5.0

Billy was phenomenal to work with in purchasing our new...

Billy was phenomenal to work with in purchasing our new ID.4. He was super prompt in setting up an appointment and quick to communicate and answer questions throughout the test driving and buying process. No pressure, really straightforward and easy to work with. Very knowledgeable about the vehicle, safety features, etc., as well. Highly recommend!

5.0

Absolutely LOVED my experience at Charles Maund VW! I...

Absolutely LOVED my experience at Charles Maund VW! I loved working with Alexander! HE IS THE BEST! EL MEJOR! Since the minute I walked in it was clear he was willing to go the extra mile to make sure that I was getting the deal that worked for me. I went to other VW dealerships but once I got to Charles Maund it was clear that I didn’t need to look further. 200% RECOMMENDED!

4.8

Working with Ryan was super way and comfortable. The...

Working with Ryan was super way and comfortable. The location is clean, easy to get to and welcoming. Every person that I interacted with was kind and helpful.

5.0

Ryan was helpful and answered all of our concerns with...

Ryan was helpful and answered all of our concerns with patience. He genuinely cared for our needs and was yhorough in demoing the features. Great experience all around!