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Reviews

Average Ratings

4.7
164 lifetime reviews. Includes reviews of Charles Maund VW from DealerRater.com
  • Car repair
    March 25, 2017

    My car is running much better and the repairs where done in just a few hours and Leslie the mechanic with the video was very clear and I could dec...


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    My car is running much better and the repairs where done in just a few hours and Leslie the mechanic with the video was very clear and I could decide what repair to do first and what to wait on.

    Does recommend this dealer
    Came in for service or repair

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  • Great people, great service.
    March 9, 2017

    These folks are great, they are friendly and do a good job explaining everything in understandable terms, you get what you pay for, and the price ...


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    These folks are great, they are friendly and do a good job explaining everything in understandable terms, you get what you pay for, and the price is steep, but you want the work done correctly by people who specialize in VW service.

    Does recommend this dealer
    Came in for service or repair

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  • Review for Shelley in Service

    Everything went fast and easily! Communication was fast and clear also.

    Dealer Response

    Thank you so much for your great feedback and thank you for being a great customer!


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    Everything went fast and easily! Communication was fast and clear also.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your great feedback and thank you for being a great customer!


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  • Brant was great
    March 2, 2017

    I had an issue with my AC and Brant got everything taken care of right away: the warranty, the diagnosis, and the loaner car. Great guy, thank you!


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    I had an issue with my AC and Brant got everything taken care of right away: the warranty, the diagnosis, and the loaner car. Great guy, thank you!

    Does recommend this dealer
    Came in for service or repair

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  • Consistent & Courteous

    I have been a client for 5 years and every single time I have a service appointment they put the client first, help in every way to ensure you a...

    Dealer Response

    Thank you so much for your kind words and great feedback! We do our best to provide exceptional service and make sure we put our customers first. ...


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    I have been a client for 5 years and every single time I have a service appointment they put the client first, help in every way to ensure you are taken care of and deliver it all with a smile and friendly polite professionalism! They always call to follow up and make sure your service was performed to your satisfaction. In a world full of bad attitudes and carelessness, Charles Maund service staff rise above the tide and exceed your expectations!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words and great feedback! We do our best to provide exceptional service and make sure we put our customers first. Thank you for being a great customer!


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  • Love this dealership service!
    February 11, 2017

    They are always friendly, helpful, and efficient. I choose to use this dealer service over other "discount" places. Prices are the same and I real...


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    They are always friendly, helpful, and efficient. I choose to use this dealer service over other "discount" places. Prices are the same and I really like the service.

    Does recommend this dealer
    Came in for service or repair

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  • Love this dealer service dept!

    They are always friendly, helpful, and efficient. I choose to use this dealer service over other "discount" places. Prices are the same and I real...

    Dealer Response

    Thank you Donna for your kind words! We try our best to be as competitive (price wise) in the market as we can. I am glad you have had pleasant vi...


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    They are always friendly, helpful, and efficient. I choose to use this dealer service over other "discount" places. Prices are the same and I really like the service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Donna for your kind words! We try our best to be as competitive (price wise) in the market as we can. I am glad you have had pleasant visits and we look forward to seeing you next time!


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  • Friendly, helpful service--with a video!
    February 3, 2017

    All the people who greeted me, drove me in the shuttle, sent me a video of what was going on with my car "backstage," as well as my my main servic...


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    All the people who greeted me, drove me in the shuttle, sent me a video of what was going on with my car "backstage," as well as my my main service provider, Brant, were helpful and friendly. Brant even offered tips on how and when to make the most of my extended warranty and its renewal. This was one of the best experiences I've had in the "something's wrong with my car" category!

    Does recommend this dealer
    Came in for service or repair

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  • New Jetta!
    January 27, 2017

    I worked with Barry Westover, he made the process easy and enjoyable. He made sure to only show me the cars I was interested in, and was very acco...


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    I worked with Barry Westover, he made the process easy and enjoyable. He made sure to only show me the cars I was interested in, and was very accommodating to any requests I made. If you're in the market I would highly recommend stopping by and chatting with him.

    Does recommend this dealer

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  • Very dodgy and disorganized
    January 21, 2017

    They had the car and price I wanted but that was it. They were disorganized through the whole process and so far have totally failed in customer s...


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    They had the car and price I wanted but that was it. They were disorganized through the whole process and so far have totally failed in customer service. Once they sell you the care hey do not care about another thing. Good price. Good car. That's it.

    Does not recommend this dealer

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