Reviews

Average Ratings

4.8
182 lifetime reviews. Includes reviews of Charles Maund VW from DealerRater.com
  • Bought a Jetta!

    On July 31, I initially went in to have my 2010 Jetta serviced, and came out with a 2017 Jetta. The front desk associate Janelle helped me get a s...


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    On July 31, I initially went in to have my 2010 Jetta serviced, and came out with a 2017 Jetta. The front desk associate Janelle helped me get a same-day appointment with one of the sales team. Juan Amaro helped me select a vehicle that fit my preferences for color, size and handling. He explained that there was a model year end clearance sale on Jettas. If you say sale, I'm already excited. He showed me some of the inventory, explained the differences in the trim and features, and then we went for a test drive. After I chose the perfect vehicle with Juan Amaro, Norman helped me with my trade-in and the financing paperwork. He also answered my questions about how leasing works. I decided to purchase instead of lease. He explained the interest rate and finance fees clearly and allowed me time to select the lender I preferred. I was impressed with the fancy smart-desk in Norman's office that allows customers to sign their documents with a high-tech stylus. I left with a gorgeous vehicle and a huge smile. The color is perfect and the Volkwagen service package cannot be beat! I've been coming to Charles Maund Volkwagen since 2011, so I visited the service team after I completed signing to share my good news with them. Everyone on the team is fantastic. Wherever you are, someone will ask if you'd like a coffee or some water so that you are comfortable during the service or buying process. The office space is open and inviting. The walls for the cubicles are made of glass so you can see everyone. You can tell that everyone gets along and focuses on customer service and retention. This is something that makes me feel confident about trusting this business with such an important purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Buy from Charles Maund VW and ask for Joy!
    October 13, 2017

    Best experience and best price! We shopped around the local Volkswagen stores and were willing to drive to San Antonio or Dallas to the bigger sto...


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    Best experience and best price! We shopped around the local Volkswagen stores and were willing to drive to San Antonio or Dallas to the bigger stores if it meant saving money and a good experience. Joy Baello our sales rep helped us learn about the different models and trims. She asked us the questions to help us find the right car and was always mindful of our budget. My wife had already visited Hewlett and I went to Onion Creek. The courtesy, the service and the savings all made sense at Charles Maund, we couldn???t be happier and Joy made the difference.

    Does recommend this dealer

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  • vice president

    Really good firm. Paul B was my salesman over the internet. The car and price were just as he emailed me. I paid with a check and they stayed l...


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    Really good firm. Paul B was my salesman over the internet. The car and price were just as he emailed me. I paid with a check and they stayed late to finish Saturday night so I could drive back to Houston.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Infiniti G37
    October 4, 2017

    I found the car on the internet and responded. They replied quickly. Very good price and no games from the sales people. This was an excellent ...


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    I found the car on the internet and responded. They replied quickly. Very good price and no games from the sales people. This was an excellent experience and I highly recommend Chas. Maund.

    Does recommend this dealer

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  • Bought a Great Certified Used Jetta!

    This is my second purchase with Charles Maund Volkswagen. I have worked with Paul on both occasions. Their team maintains a high level of custom...


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    This is my second purchase with Charles Maund Volkswagen. I have worked with Paul on both occasions. Their team maintains a high level of customer service; which is highly important to me when purchasing a vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mr Gabriel Tovar

    These guys did great! Smiles all around. Fast and friendly. The only part that took time was the finalization. Other than that amazing ¿¿¿


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    These guys did great! Smiles all around. Fast and friendly. The only part that took time was the finalization. Other than that amazing ¿¿¿

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great team!

    What a delightful experience! My salesman, Alex, is truly a gem. His passion, enthusiasm and, moreover, his VW knowledge is second to none! Norm, ...


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    What a delightful experience! My salesman, Alex, is truly a gem. His passion, enthusiasm and, moreover, his VW knowledge is second to none! Norm, the finance manager, was a pleasure to work with as well. If only every car buying experience could be like this...

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Love our New Tiguan!
    July 14, 2017

    We purchased our 2017?Tiguan from Ben Blackwell at Charles Maund VW. He was so professional and courteous. We will definitely recommend him to a...


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    We purchased our 2017?Tiguan from Ben Blackwell at Charles Maund VW. He was so professional and courteous. We will definitely recommend him to any subsequent patrons. He really is knowledgeable on Volkswagens.

    Does recommend this dealer

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  • 2013 VW Jetta
    July 10, 2017

    Salesman listened and found me a car that worked, at a fair price. Good follow up after the sale. Jo made sure car was ready when promised.


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    Salesman listened and found me a car that worked, at a fair price. Good follow up after the sale. Jo made sure car was ready when promised.

    Does recommend this dealer

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  • 2013 VW Jetta

    So far so good. Salesman listened to my needs and found me a car that worked at a fair price.

    Dealer Response

    Thank you for your great feedback Epikal! We appreciate you as a customer and thank you for giving us the opportunity to earn your business. Pleas...


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    So far so good. Salesman listened to my needs and found me a car that worked at a fair price.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your great feedback Epikal! We appreciate you as a customer and thank you for giving us the opportunity to earn your business. Please don't hesitate to let us know if there is anything you ever need. Have a wonderful day!


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