John Elway's Crown Toyota

Reviews

Average Ratings

4.7
774 lifetime reviews. Includes reviews of John Elway's Crown Toyota from DealerRater.com
  • Friendly Personnel

    Using Costco Auto Buy Progam resulted in the best deal available. All other local dealers did not have the X-Runner and would not honor Costco pri...

    Dealer Response

    Thanks So much. We strive to give each customer the best buying experience possible. Ron Campbell 909.390.2775


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    Using Costco Auto Buy Progam resulted in the best deal available. All other local dealers did not have the X-Runner and would not honor Costco price on ordered X-Runners. Personnel was very helpful and friendly. No high pressure sales.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks So much. We strive to give each customer the best buying experience possible. Ron Campbell 909.390.2775


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  • First time and last time.

    Made appointment to have warranty work done on my vehicle, I went as far as bringing my vehicle in to the dealership 2 days before to make sure th...


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    Made appointment to have warranty work done on my vehicle, I went as far as bringing my vehicle in to the dealership 2 days before to make sure they had the parts and was assured it was in stock. 2 Days later, dropped it off and 1 hr later received a call and part was wrong color. Few weeks later when parts came in, I made another appointment and dropped car off in the morning, was told it will be about 3 to 4 hrs so I waited at dealership. 7 Hrs later got car back and they forgot to reconnect the radio antenna. Waited another hour for that issue. After all is done, I noticed industrial glue/epoxy on the inside of my windshield due to replacing the top half of the dash. Windex couldn't get it off, had to use goo gone and razor to get that stuff off the windshield.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great salesman. Listen carefully when admin talk warranties
    August 13, 2017

    I have always been very skeptical of used car sales people because of prior poor experiences. But my experience with Crown Toyota was a pleasant ...

    John Elway's Crown Toyota

    Hi David, We know the car-buying process can be stressful, which is why we're so happy to see that Eric took great care of you and made you feel c...


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    I have always been very skeptical of used car sales people because of prior poor experiences. But my experience with Crown Toyota was a pleasant surprise. As I walked up to the dealership, I was flooded by a sea of cars which was intimidating. My dad and I were approached by the Eric who showed us several models of cars in our price range. Eric was friendly, patient, and very knowledgeable about the vehicle we were looking at. There was no pressure and no haggling. My car was missing floor mats and a cargo cover but Eric went out of his way to provide them for me at no extra charge. Very professional. If you are in the market for a car, be sure to ask for Eric.

    Does recommend this dealer
    John Elway's Crown Toyota

    Hi David, We know the car-buying process can be stressful, which is why we're so happy to see that Eric took great care of you and made you feel comfortable throughout the entire process. We hope you're enjoying your new car and please let us or Eric know should you ever have any questions. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205


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  • Luis Vargas Crown Toyota Does it all to Deliver

    Luis Vargas went out of his way, from my text to a return phone call to even bringing the car to us to make sure the wheel chair could go in easil...


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    Luis Vargas went out of his way, from my text to a return phone call to even bringing the car to us to make sure the wheel chair could go in easily. He arranged everything so I got the car pictured, price we agreed on in less than 2 hours from home in old car to home in new car. Tony Pouria Finance Manager had a great rate and had everything ready to sign in 20 minutes!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Super Rude Advisor
    July 14, 2017

    My appointment detail Confirmation Code: X1013K2REB Advisor: Cory Anderson Vehicle: 2011 TOYOTA PRIUS But the Rep how checked me in told me t...

    John Elway's Crown Toyota

    Hi Yasser,We're disappointed to see that you didn't receive the 5-star service that you're accustomed to. Your business is very important to us a...


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    My appointment detail Confirmation Code: X1013K2REB Advisor: Cory Anderson Vehicle: 2011 TOYOTA PRIUS But the Rep how checked me in told me that the advisor name is Christian I have been your customer now for over one year and I had always excellent experiences with your service and advisor like Andrew Cortez and Venesse Ramirez but today your advisor was super rude and unprofessional in dealing with customer .My appointment was at 2.30 pm and because I am driving from Beaumont ca 92223 (39 Miles) I came at 3.17 pm due an unexpected traffic jam, it is my fault but out of my hand. As he came to me and before saying any thing, looked on his watch and told me sir my team will leave in 30 min, you can only drop off your car, I asked him if he can send me for any other team to do oil change only today and I will come back later for the other services because I am coming from Beaumont, he looked in his watch again and said no, in between he started to remove all signs and forms from my car. He has the right to cxl my appointment because of my delay but he should dealing with me in better way or show me some flexibility especially that I am coming to you all of this distance because of your good service, ignoring all of other toyta dealership closer to my address. This advisor make me very upset by his arrogant and may be I will never come back to your location

    Does not recommend this dealer
    Came in for service or repair
    John Elway's Crown Toyota

    Hi Yasser,We're disappointed to see that you didn't receive the 5-star service that you're accustomed to. Your business is very important to us and we'd like to keep it. Please contact me when you have a moment, as I'd like to learn more about your experience and assure you that we're serious about customer service. I look forward to speaking with you.Regards, Tom Ryan Service Manager 909.390.9700 ext. 1278


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  • Professionalism and Quality
    July 9, 2017

    I have been a customer of Crown Toyota for over 11 years now. I have always enjoyed a high level of professionalism and quality from day one. This...

    John Elway's Crown Toyota

    Hi Dallas, Thank you for your loyalty to us here. We love having you as a valued customer and can't wait to work with you for another 11 years. ...


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    I have been a customer of Crown Toyota for over 11 years now. I have always enjoyed a high level of professionalism and quality from day one. This level of service extends from the sales staff, the receptionists, the service department, parts department, mechanics and shuttle drivers. I very happily recommend Crown to my friends, family and co-workers whenever anyone discusses the purchase of a new or used car.

    Does recommend this dealer
    Came in for service or repair
    John Elway's Crown Toyota

    Hi Dallas, Thank you for your loyalty to us here. We love having you as a valued customer and can't wait to work with you for another 11 years. See you soon! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205


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  • lowball on trade in, their no haggle price is about $700 mor
    June 14, 2017

    Lowball on trade in, their no haggle price is at least $700 more than other dealers. If you do any research at all, don't go here.

    John Elway's Crown Toyota

    Hi BL, We're discouraged to see that you weren't satisfied with our One Price Guarantee. If you'd like to discuss this program or anything else, ...


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    Lowball on trade in, their no haggle price is at least $700 more than other dealers. If you do any research at all, don't go here.

    Does not recommend this dealer
    John Elway's Crown Toyota

    Hi BL, We're discouraged to see that you weren't satisfied with our One Price Guarantee. If you'd like to discuss this program or anything else, please feel free to contact me. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205


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  • Best Toyota Dealership
    June 7, 2017

    The overrall experience at this dealership was great. Jose made sure to get my boyfriend and I exactly what we needed. We were a bit unsure of whe...

    John Elway's Crown Toyota

    Hi Jocelyn, We're ecstatic to read this review and see that Jose and Tonya did a great job to ensure you had the best experience possible. Congra...


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    The overrall experience at this dealership was great. Jose made sure to get my boyfriend and I exactly what we needed. We were a bit unsure of whether we were getting something permanent or temporary at first, but in the end Jose offered us a great deal on an awesome Nissan Altima. He made sure to show us all of the car's features and answered all of our questions. He set up the automatic lights and connected the bluetooth. Everything was ready to go once we purchased the car. He was really polite and great to deal with. Dealerships are usually a bit intimidating since people may feel like that are being ripped off, but Jose and Tania made sure our overall experience go by smooth and easy. I felt incredibly comfortable at the dealer and could have stayed all day at their convenient lounge. I definitely recommend this dealership. One of the best I have ever been to by far.

    Does recommend this dealer
    John Elway's Crown Toyota

    Hi Jocelyn, We're ecstatic to read this review and see that Jose and Tonya did a great job to ensure you had the best experience possible. Congrats on your new vehicle and welcome to the Crown Toyota Family. We're always here for you, so should you need anything, please let us know. We're here to help! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205


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  • Slow service
    April 14, 2017

    Take my car for the oil change . The schedule time is 10 am and the rep said that it will be done at 2.30 pm. I never receive any phone call till ...

    John Elway's Crown Toyota

    Hi Mando,We're discouraged to see that you feel as if your day was wasted. It's our goal to get vehicles in and out in a timely manner and it app...


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    Take my car for the oil change . The schedule time is 10 am and the rep said that it will be done at 2.30 pm. I never receive any phone call till 3.30 so i decided to call them . They said your vihicle is ready. First they never inform me and second it take more than 2 hrs for the shuttle to pick me up. Im end up wasted all day just for oil change

    Does not recommend this dealer
    Came in for service or repair
    John Elway's Crown Toyota

    Hi Mando,We're discouraged to see that you feel as if your day was wasted. It's our goal to get vehicles in and out in a timely manner and it appears this wasn't the case during your visit. When you have a moment, please contact me, as I'd like to discuss your experience in further detail. I look forward to speaking with you.Regards,Anthony Insley Service Director909.390.9700 ext. 1279


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  • Crown Toyota is Fantastic.
    April 6, 2017

    With Crown Toyota I had a great experience. They have excellent service. People are really friendly and caring. Edwin was a great help to us on ge...

    John Elway's Crown Toyota

    We're ecstatic to read this and see that Edwin and team provided you with the 5-star service you deserve. Thanks for being a part of our Crown To...


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    With Crown Toyota I had a great experience. They have excellent service. People are really friendly and caring. Edwin was a great help to us on getting out vehicle. We truly appreciate his help,time, and effort on getting us the vehicle we needed. He is truly a great person and I would highly recommend Crown Toyota to my friends and family.

    Does recommend this dealer
    John Elway's Crown Toyota

    We're ecstatic to read this and see that Edwin and team provided you with the 5-star service you deserve. Thanks for being a part of our Crown Toyota Family and should you ever need anything, please let us or Edwin know. Take care! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205


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