Ernie Palmer Toyota

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    February 26, 2019

    Purchase a car and next day your job cuts your hours to 20 hours a week. They said did you read you contract? Told them it will be repossessed i cant affor... it. Here is the paper bbn i high lighted show this to your attorney... yeah nice xxx people

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 26, 2018

    My name is Dott and I just wanted to share my great experience at the Ernie Palmer Toyota dealership. I was referred to the company looking for a car and... was treated like a VIP customer. I was helped by Mr. Micheal Weathers and he went above and beyond for me and I really appreciate that. I even mention that due to circumstances I wouldn't be able to travel to get the car. Mr. Weathers advised that it was not a problem and had the car delivered to me that same day over 200 miles later. That's how I would be like to be treated everywhere I went. Thanks again Mr. Weathers for all your help and assistance.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 28, 2017

    I appreciate the professionalism and personal interest that Marvin Parker showed to us. I referred him to family and friends and each one comes back with... the same positive feedback. I've dealt with Marvin for years through Earnie Palmer Toyota and will continue to refer him and this facility because of the fair and honest dealing we've experienced. Marvin works hard for the customer to meet their vehicle needs that suit heir lifestyles. I tell my friends don't bother shopping around, go see Marvin at Earnie Palmer Toyota.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 10, 2018

    We could not have asked for a more professional and friendly experience. We took our 2017 tacoma truck in for some warranty work, and was loaned a 2018... Highlander. We so much liked the highlander over our truck, that we wanted to purchase it. The rental staff that we dealt with went above and beyond our expectations, and we received a great deal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 24, 2018

    They had a fair inventory to select from and multiple financing partners to assist with closing the deal. The staff was friendly, helpful, and transparent.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 20, 2016

    I purchased a car last year and was told that the old loan would be rolled into the new loan, and I have the paperwork showing so. In July I get a collections... notice for that old loan. Since July, I have made several trips and calls to the dealership and have been told that I am right and they will pay the old loan. It has yet to be done.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 10, 2016

    My credit union approved me for a car loan so I could finally get from under the dealership that I've used to purchase several cars from but my last purchase... was a structural damage and Storm damage car that was the final straw So I was approved for a car loan and went to Ernie Palmer Toyota and met a great salesman Mrs Moses she help me with every step found great car with awesome car fax thank you so much Mrs Moses and the entire staff very courteous

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 29, 2016

    This was my experience with EP Toyota. Keep in mind i wrote this letter to the GM and Director of Finance and got the same "NO RESPONSE. Hi, My name... is Salvador Bobadilla. I am writing to you because I was referred to your dealership by my lawyer because I'm in need of a car ASAP. Unfortunately, I'm dealing with an open bankruptcy process and no dealers will give me a chance for a loan until my discharge papers come through. I have a co-signer with good a good credit history, and excellent salary that is easily approved for loans. My lawyer told me about David Roberts and about your services in helping people like me get approved for a car fast without discharge papers from bankruptcy. I filled out all my information online. After waiting for a response for a few days, I was told my income was not enough, so I added my co-signer to the application process. During this process, the communication with me was slow or non-existent (I can show you all the emails). I sent all my paperwork, as did my co signer, and still communication between Mr. Roberts and myself was scarce. I am understandably upset, and only when I expressed this frustration to Mr. Roberts and his secretary, I was told that "the banks are not responding". On several ocassions, I received no feedback from Mr. Roberts on the status of my application and felt my case was being pushed aside. I was told that the reason why it took so long was because it took me a week to send my info to Mr. Robert's secretary. Ms. Ashley Lynch did not communicate this information to me, and once she did, I sent it to her immediately. The lack of communication and overall bad customer service has left me and my co-signer disappointed with Ernie Palmer Toyota and its staff. Although I am going through bankruptcy, I do not feel I, or my co-signer, should be treated as second class citizens and only demand the same attention and communication as any other applicant in your dealership.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 3, 2016

    My name is Jess and I just wanted to share my great experience at the Toyota dealership. I went in looking to trade my car in and was treated like a VIP... customer. I was helped by a girl named Kayland and she went above and beyond for me and I really appreciate that. That's how I would be like to be treated everywhere I went. Thanks Kayland!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 3, 2016

    If anyone is looking to get a new car I would suggest you go to Toyota, you're going to get your bang for your buck and the car is guaranteed to last.... The sales agent that helped me was a young lady named Kayland, she definitely made my day. If anyone goes in there you better ask for her if you want the best in my personal opinion.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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