Fox Toyota Subaru

The salesman and the manager and service bent over backwards to make my car buying a good experience. I am so happy with my new car.

Initially we had a great experience in September 2023 when looking to buy a Highlander. We worked with James Hartman and Jamie Parker. After finding the car that we liked and making a decision everything changed and the experience was terrible. They lost paperwork and called the morning we were supposed to pick it up saying the title wasn’t yet in (never mentioned this previously) and we had to wait days before hearing from someone and picking it up. We were directed to talk with multiple people who didn’t have any idea about our purchase and always had to wait for call backs. We finally went up to sign paperwork and pick the vehicle up. The staff were nice (not those we had worked with the night of picking out the vehicle) and after we signed all the paperwork we walked out and were handed a key. I asked for the second set and the gentleman said he didn’t think there was one (never mentioned this when signing paperwork) and I asked for a second set to be made. He said the previous owner may have the set and he would reach out to him and then went inside to see if a second set could be made if the owner didn’t have the other key. He walked back out and said “yes we can do that for you” and would send it to our local Toyota dealership to pick up because we were so far away. Fast forward to multiple phone calls to the sales department from September with no one calling me back or following up with me about this second set. We talked with Jim today and he was extremely rude on the phone. He told us that even though he was the sales associate he wasn’t around and they “don’t just give out second keys”. He said that the person we worked with had been fired and there was no way to contact him and because we have no documentation that they would not be covering a second key. I asked to speak with a manager and he said he would give me a call back and talk with a manager. He talked with a manager named Clint and when Jim got back on the phone with me he said statements such as “we have nothing to do with this and you have no documentation”. I asked to speak with the manager and he would not transfer me and said that someone could give me a call back. After asking multiple times to talk with the manager because no one ever calls back (since September!) he stated “no one probably calls you back because no one wants to deal with it”. He encouraged me to call back tomorrow to speak to a different manager and when I asked again to speak with someone today he said “he cannot do anything for you and will not speak with you” and proceeded to hang up the phone. So here we are months later with no call backs and clearly not one person from Fox Toyota is taking responsibility for this issue. I will continue to reach out to talk with a manager or higher supervisor to have this resolved but wanted to warn others of Jim’s unprofessionalism, rudeness, and overall lack of caring.

Everyone I spoke with at this dealership was professional, friendly and knowledgeable and especially helpful with my new car purchase!!

I had purchased a Toyota from this dealership years ago so I had no qualms about going back to them. Sales associate Kelin was very kind and very helpful. They listened to my vehicle needs and I ended up getting a three-year old Subaru in excellent condition. I highly recommend working with the Fox Toyota Subaru dealership.

Scott and the team made the experience if getting my old car evaluated an getting me into a new as smooth as could be. Lots of things to consider and they were all well coordinated. Courtesy was a focus. Even a ride to airport to pick up rent-a-car (25 miles) was provided to save the day when local rent-a-car franchise was giving me problems. Kudos for a very positive experience. New car everything that was promised.

I found a listing online, and followed up with the dealership. Their internet assistant, Christy, was very helpful. Sales associate Zach was AWESOME! Mike in F & I was great as well. I am thoroughly pleased with the entire process and how smoothly it went! I highly recommend Zach to assist one in their car purchase - he was honest and went the extra mile to make sure everything was in order. If you’re a bit further away from the dealership - well worth the travels!

Amazing sales team. No games, honest, helpful, friendly, an overall fantastic experience. James and Matt deserve a raise!

The staff, especially Nicole were very helpful when I brought in my 2020 Ascent for servicing. They diagnosed multiple warning signs and corrected expediently. Thank you for the great work.

My oil change & inspection was done in less than an hour. Comfy wait area with big screen tv. Staff was friendly and courteous. I’ve always had a good experience w this dealership, that’s why I’m a loyal customer.

I've never been crazy about a dealership, but I'm a huge fan of this one. A mechanic here was able to find a problem several other shops could not. He continues to take great care of my car. I can't say enough about the professionalism of the staff at the service desk. They're accurate, thorough and compassionate. Thank you!