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Fox Toyota Subaru

(345 reviews)
Visit Fox Toyota Subaru
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:30pm
Tuesday 8:30am–7:00pm 8:00am–5:30pm
Wednesday 8:30am–7:00pm 8:00am–5:30pm
Thursday 8:30am–7:00pm 8:00am–5:30pm
Friday 8:30am–6:00pm 8:00am–5:30pm
Saturday 8:30am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 304-5746 (888) 304-5746
Used (888) 304-3859 (888) 304-3859
Service (866) 640-7826 (866) 640-7826

Reviews

(345 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Flew in from DCA, they had a driver pick me up at...

Flew in from DCA, they had a driver pick me up at airport. Even though I had a somewhat lengthy stay, it was comfortable and everybody was friendly and very helpful. Chris, my salesman, was very helpful and was a car guy like me so I really enjoyed talking with him. Love the car Chris. But someone could have offered me something to drink while I was there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great place to be!

Solid group of hard working people! They care about what they do and how they treat people. Truly Enjoyable experience. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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OLDER BUYERS BEWARE

Buyer beware, the new automobiles have changed their GPS Navigation to use only APPS from smartphones. Very disappointed in Toyota for doing this, you have catered to the youth, many older buyers [who actually have the money to buy your cars] have been left out as we don't use smart phones. This leaves me with a large dash screen that only is good to see what radio station you are listening too and the time. Also when we asked before ordering the salesman DID NOT KNOW to ask if we have a smartphone. We had a 2019 Highlander and the GPS had the programming. We went backwards with this purchase.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The whole process of purchasing was pleasant - no...

The whole process of purchasing was pleasant - no pressure and all of my questions were answered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good work, easy drop off and pick up. The price was right...

Good work, easy drop off and pick up. The price was right and everyone was very pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New Owners Top Notch

I was pleasantly surprised on how perfect my car buying experience was at Fox Toyota! From constantly hearing about inventory from my salesman, to the right price, and the Toyota service plans (which are included), I would definitely recommend this dealership to anyone. I went to several other dealerships in the Syracuse area(Ford, Honda, VW, Chevy, Nissan and Mazda) and this place beat them all as far as price! The new owners/staff members are amazing and so easy to deal with! I hope to have a king standing relationship with them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love the car and the service....

I love the car I easily bought at Fox Toyota. They service it professionally, efficiently and thoughtfully. I couldn't ask for more from a dealership. They're definitely first-rate in my book.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best experience ever!

I just arrived home in my brand new Toyota Highlander. Chris and Justin made the process so easy for me to get exactly what I wanted! Chris answered all of my questions and provided me with a wonderful tutorial on how to use all the technology in my new car. These guys are extremely knowledgeable, experienced, professional, and friendly. I have had many cars over the years and this was the best experience I’ve ever had in acquiring a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very fast service. In + out in 1/2 hr for oil change!...

Very fast service. In + out in 1/2 hr for oil change! Mid-afternoon appt worked well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My 2019Ascent needed a new sunroof window, a recall for...

My 2019Ascent needed a new sunroof window, a recall for the fuel pump, and my last service from my maintenance agreement. Everything was done to my satisfaction. It took a week but I had a loaner. I feel like I have a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.