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Reviews

Average Ratings

4.9
88 lifetime reviews. Includes reviews of Frank Fletcher Toyota from DealerRater.com
  • Worth the Drive
    February 14, 2017

    I had seen a car advertised on Auto-trader at this dealership. Decided to make the 100-plus mile drive to check it out. Glad I did because the s...


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    I had seen a car advertised on Auto-trader at this dealership. Decided to make the 100-plus mile drive to check it out. Glad I did because the sales person was great and everyone there was very friendly and not pushy. Very happy with my purchase.

    Does recommend this dealer

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  • Worked hard to get us in a vehicle.
    October 16, 2016

    Roger Coleman worked hard to find us the right truck and get it financed at an amount we could afford. He will work hard for you, we recommend hi...


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    Roger Coleman worked hard to find us the right truck and get it financed at an amount we could afford. He will work hard for you, we recommend him. Although he works at the Fletcher used super store, he made several trips to all their lots and found us our truck at this lot.

    Does recommend this dealer

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  • Roger Nichols - Excellent!
    September 27, 2016

    Just purchased a new Tundra and dealt with Roger Nichols. He was very professional and easy to deal with. The entire dealership was great. Never ...


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    Just purchased a new Tundra and dealt with Roger Nichols. He was very professional and easy to deal with. The entire dealership was great. Never had such a low pressure, pleasant buying experience. They came highly recommended and I see why! Will definitely recommend!

    Does recommend this dealer

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  • Zach Divine
    August 17, 2016

    We were referred to Zach Divine by 3 different people! What a blessing. He listened to my wifes and I's needs for our family. Instead of buying 1 ...


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    We were referred to Zach Divine by 3 different people! What a blessing. He listened to my wifes and I's needs for our family. Instead of buying 1 car we bought 2! Thanks again Zach and Fletcher toyota.

    Does recommend this dealer

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  • Dan was awesome!
    May 26, 2016

    no pressure - lots of knowledge. He was very friendly, had everything ready and helped set up as much as he could before the car purchase.


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    no pressure - lots of knowledge. He was very friendly, had everything ready and helped set up as much as he could before the car purchase.

    Does recommend this dealer

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  • Dan Clark
    May 13, 2016

    Dan goes above and beyond to help and makes a customer feel like family. While Dan was doing paperwork for the sale I was watching other salesmen ...


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    Dan goes above and beyond to help and makes a customer feel like family. While Dan was doing paperwork for the sale I was watching other salesmen on the floor and none of them show the level of caring or commitment to their customer. Dan is truly the best salesman in that building.

    Does recommend this dealer

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  • Dan made it happen!
    April 17, 2016

    Dan the car man found the exact vehicle I wanted and got it to their lot quickly. Would recommend him to anyone looking to buy a new car - but esp...


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    Dan the car man found the exact vehicle I wanted and got it to their lot quickly. Would recommend him to anyone looking to buy a new car - but especially to those who are picky about the options on their vehicle!

    Does recommend this dealer

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  • New Tundra
    April 11, 2016

    Our 3rd purchase from Shane. He always goes the extra distance and makes us feel important. There's a new Tundra in the drive instead of a Silvera...


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    Our 3rd purchase from Shane. He always goes the extra distance and makes us feel important. There's a new Tundra in the drive instead of a Silverado because of the personal attention he always gives. Thanks again!

    Does recommend this dealer

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  • Dan made it work for us!
    December 3, 2015

    Dan was as patient as Job as we worked under certain budget restrictions.Pplus all the staff was equally as kind. Thanks Dan I would buy w...


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    Dan was as patient as Job as we worked under certain budget restrictions.Pplus all the staff was equally as kind. Thanks Dan I would buy w/ you guys 10 out of 10 times Carl

    Does recommend this dealer

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  • Disappointed
    November 6, 2015

    On August 5, 2015 my wife and I drove 120 miles roundtrip to Fletcher Scion in Joplin and purchased a 2015 Scion xB. We currently own both a 201...

    Frank Fletcher Toyota Scion

    At Fletcher Scion we are committed to providing award winning customer service. A part of that service is to make sure that each guest is offered...

    Frank Fletcher Toyota Scion

    At Fletcher Scion we are committed to providing award winning customer service. A part of that service is to make sure that each guest is offered...


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    On August 5, 2015 my wife and I drove 120 miles roundtrip to Fletcher Scion in Joplin and purchased a 2015 Scion xB. We currently own both a 2012 Scion xB and a 2012 iQ. Our experience in Springfield had not been a good one and we had heard only great things about Fletcher and the ???Fletcher Pledge??? so made the drive. The experience with our salesperson was fine. Problems occurred with the questionable method the finance person presented the contract and extended warranty options. Upon our refusal of the extended warranty options the ???Fletcher Pledge??? disappeared. The following day a conversation with the General Manager was held. He defended the actions of the finance person so I ended the pointless conversation. Upon receiving a follow-up email from him encouraging me to complete the Corporate Survey I emailed him a detailed reminder of our poor experience and conversation. His follow-up email to me was a ???dismissal??? in which he revised the content of our conversation and implied I was a liar. I gathered all information and sent a packet to Frank Fletcher to allow him input. He would not respond so I contacted Corporate for advice. They gave me a complaint number and said I would be contacted. I received a call from Chris Fletcher who said the GM relayed to him he needed to call. The call was obviously a forced apology. Corporate called me and was surprised all I got was the forced apology. In order to insure I would continue to endorse the Scion brand, Corporate gave me a financial incentive; therefore, I do endorse the Scion brand, but would never recommend Fletcher Toyota. The above are just the basic facts of our experience. There were many other negative issues involving this transaction but I will not bore the reader with those. Considering all the five star ratings it appears that we must be hard to please. That is not true. It was our intent with the 120 mile drive to have a five star experience, but it simply was not to be. We have never, to this day, been genuinely thanked for the purchase.

    Does not recommend this dealer
    Frank Fletcher Toyota Scion

    At Fletcher Scion we are committed to providing award winning customer service. A part of that service is to make sure that each guest is offered 100% of the products and services we carry. The calls you received by the salesperson, Sales Manager, General Manager and owner of the company were an attempt to apologize to you for making you feel that our finance department didn¿¿¿t deliver ¿¿¿The Fletcher Pledge¿¿¿. You are correct in saying we have hundreds of customers in your market that have had outstanding experiences at our dealership but when we do not meet the bar of a guest¿¿¿s expectations we reach out with the full force of our company. As we have in your case. Based on your review, Scion has given you the financial incentive you were seeking. However, we are realistic. It is clear that neither your hometown dealer nor our dealership can provide you the level of service you expect. I would like encourage you to find a Scion dealer you can trust and are comfortable with. Your Scion experience is very important to us. Both Scion Boost and your factory Scion warranty is good all across the nation.

    Frank Fletcher Toyota Scion

    At Fletcher Scion we are committed to providing award winning customer service. A part of that service is to make sure that each guest is offered 100% of the products and services we carry. The calls you received by the salesperson, Sales Manager, General Manager and owner of the company were an attempt to apologize to you for making you feel that our finance department didn¿¿¿t deliver ¿¿¿The Fletcher Pledge¿¿¿. You are correct in saying we have hundreds of customers in your market that have had outstanding experiences at our dealership but when we do not meet the bar of a guest¿¿¿s expectations we reach out with the full force of our company. As we have in your case. Based on your review, Scion has given you the financial incentive you were seeking. However, we are realistic. It is clear that neither your hometown dealer nor our dealership can provide you the level of service you expect. I would like encourage you to find a Scion dealer you can trust and are comfortable with. Your Scion experience is very important to us. Both Scion Boost and your factory Scion warranty is good all across the nation.


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