Reviews

Average Ratings

4.7
156 lifetime reviews.
  • 2015 Toyota Tundra SR5

    From start to finish, the best, easiest, most friendly service I've ever experienced. I drove from over 100 miles away and will definitely pur...

    Dealer Response

    Hi Casey, Congratulations on the purchase of your new Tundra! We are happy to hear that our team was friendly, professional, and ensured an easy e...


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    From start to finish, the best, easiest, most friendly service I've ever experienced. I drove from over 100 miles away and will definitely purchase my next vehicle from Hoffman. Every person was overly friendly and professional. I cannot say enough about my interaction........A++++

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Casey, Congratulations on the purchase of your new Tundra! We are happy to hear that our team was friendly, professional, and ensured an easy experience. We look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • New Tacoma

    Dan Savoia made my recent car buying experience pleasant and smooth. Dan was very polite and helpful throughout the process. There was no pressu...

    Dealer Response

    Hi Michael, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new Tacoma! We are happy to hear that Dan was polite...


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    Dan Savoia made my recent car buying experience pleasant and smooth. Dan was very polite and helpful throughout the process. There was no pressure and overall was perhaps my best car buying experience yet. If you are looking for a new Toyota I recommend you stop and talk with Dan.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Michael, Thank you for choosing Hoffman Toyota and congratulations on the purchase of your new Tacoma! We are happy to hear that Dan was polite, and helpful throughout the process. Thank you for the recommendation! See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • RAV4 / 3 Tricky Mechanical Issues. ...

    Handled by Mike Fitzgerald. Worked with Mike before and because of him will go nowhere else. He is a consummate professional who knows the benefi...

    Dealer Response

    Hi Dave, We are so happy to read that Mike Fitzgerald was professional and kept you informed every step of the way. We appreciate you trusting Hof...


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    Handled by Mike Fitzgerald. Worked with Mike before and because of him will go nowhere else. He is a consummate professional who knows the benefits of good service. I always know what is going on, what to expect, and have never been taken by surprise. It's as though I am the only customer that he is working with. I am a retired banker who had responsibility for a multi-billion dollar corporation and I know what it takes to grow a profitable operation. Hoffman is most fortunate to have this gentleman on staff and I hope that he remains as long as I am driving. Incidently , we have purchased four vehicles from Hoffman.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Dave, We are so happy to read that Mike Fitzgerald was professional and kept you informed every step of the way. We appreciate you trusting Hoffman Toyota for your vehicle service needs and are here for you anytime you need us so anytime you have any further questions or service needs, let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Great Customer Service!

    Great experience with them from purchasing our vehicles to repairs needed from an accident. James Naldony helped so much with dealing with the in...

    Dealer Response

    Hi Tracy, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that James was very helpful to you after yo...


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    Great experience with them from purchasing our vehicles to repairs needed from an accident. James Naldony helped so much with dealing with the insurance companies on an accident. He went above and beyond in getting the claim processed and the car repaired properly. He even helped me get my car seat back into my car ;) I highly recommend this dealership for both their sales and service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Tracy, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that James was very helpful to you after your accident, and that he even helped you place your car seat back into your vehicle after the repairs were completed. We are here for you anytime you need us let us know anytime you have any further questions or vehicle service needs. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • 2007 Camry XLE 3.5 LTR

    Car was suddenly running rough with check engine, VSR light and warning light showing. I took the car over to Mike Fitzgerald for a consultation ....

    Dealer Response

    Hi Joseph, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that Mike and the team addressed all your ...


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    Car was suddenly running rough with check engine, VSR light and warning light showing. I took the car over to Mike Fitzgerald for a consultation . He make an appointment for the tech to check out the engine. Found a fouled spark plug caused the ignition coil to fail. Also had a fuel injection service performed along with a complete brake job and front end alignment. Everything was done professionally with great care. Mike Fitzgerald is and excellent employee. I am a former line mechanic, service adviser and retired automotive field parts manager for a major European OEM manufacturer. I am very particular who gets to work on my four cars. The Hoffman goup does my Lexus and Mustang along with my two Toyotas. This dealership is a very well run operation. (In the past I have personally worked for three dealerships in the metro New York area )

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Joseph, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to read that Mike and the team addressed all your concerns with your Camry professionally and with great care. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • A first and last time customer

    I made an appointment via email on late Tuesday to test drive a vehicle on Friday morning. I was in contact with the dealership via email several ...

    Dealer Response

    Hello LastTimeCustomer, Thank you for choosing Hoffman Toyota and for providing us with your feedback about your recent visit. It is our commitmen...


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    I made an appointment via email on late Tuesday to test drive a vehicle on Friday morning. I was in contact with the dealership via email several times before my appointment. On Friday morning, I took several hours off from work to drive to the dealership, which was about an hour away. When I got there, I was told that the vehicle I was scheduled to test drive was sold the night before and an email was sent to me that morning. Clearly, the email arrived too late to be of any good to me. I find this totally unacceptable! Somehow it is not important for them to honor the appointment, and wasting a customer's time is of no concern to them!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello LastTimeCustomer, Thank you for choosing Hoffman Toyota and for providing us with your feedback about your recent visit. It is our commitment to provide the highest level of customer service every time you visit any of our Hoffman dealerships and the experience you describe is not the standard we uphold at our Toyota store. We sincerely apologize that the vehicle you were interested in was no longer available when you arrived for your appointment. Because the only contact information provided to us prior to your visit was your e-mail it prohibited us from calling you which is our standard policy in situations like these. We deeply apologize that it caused you additional time out of your day. Your time and experience is extremely important to us. Our Sales Manager, Zach Hoffman, will be reaching out to you to further address any questions or concerns you may have. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Top Notch Customer and Buying Experience

    If you want to work with a sales associate who is friendly, professional, attentive and most importantly giving the WOW sales and service experien...

    Dealer Response

    Hello Jennifer, thank you for choosing Hoffman Toyota and congratulations on the purchase on your new Highlander! We are so pleased to hear that B...


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    If you want to work with a sales associate who is friendly, professional, attentive and most importantly giving the WOW sales and service experience then Bill Jones of Hoffman Toyota in Simsbury is your guy! This is the second time I have done business with Bill Jones over the past 13 years and each time he has made the experience pleasant; something you don't expect at a car dealership. Each car he has sold me has been gorgeous quality and condition. I appreciate that he is not pushy and listens to my needs. He has excellent communication and response times to my question which is important since purchasing a vehicle can be a bit overwhelming especially for most women. I trust Bill with my auto purchases and will continue to go to him whenever I am ready for another beautiful vehicle. Ladies, if you want a no pressure salesman and someone who is a class act please see Bill. He recently sold me a gorgeous 2010 Toyota Highlander and it looks brand new and drives like a dream. He ensured the transaction went smoothly and was patient while I was wrapping up the financing end of my vehicle. I look forward to doing business with Bill Jones and Hoffman Auto for many more years to come.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Jennifer, thank you for choosing Hoffman Toyota and congratulations on the purchase on your new Highlander! We are so pleased to hear that Bill and out team were able to match you with a vehicle that suited all of your needs and answered all your questions and concerns. Thank you for your feedback and we look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Excellent team

    Jose and Jamal great team members thank you for your help i will be there for my next car:)

    Dealer Response

    Hi Bora, Thank you for choosing Hoffman Toyota. We are happy to hear that Jose and Jamal were able to help you find the right vehicle for your nee...


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    Jose and Jamal great team members thank you for your help i will be there for my next car:)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Bora, Thank you for choosing Hoffman Toyota. We are happy to hear that Jose and Jamal were able to help you find the right vehicle for your needs and give you a 5 star experience. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.


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  • Ed Krause. Avon

    Excellent help from Ed Krause in determining what kind of car we needed, what package to look for, and the easy in processing our sell.

    Dealer Response

    Hello Mickey, Thank you for choosing Hoffman Toyota for your recent purchase. We are so pleased to read that Ed provided excellent help and ensure...


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    Excellent help from Ed Krause in determining what kind of car we needed, what package to look for, and the easy in processing our sell.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Mickey, Thank you for choosing Hoffman Toyota for your recent purchase. We are so pleased to read that Ed provided excellent help and ensured a 5-star experience. We look forward to seeing you at your first scheduled maintenance! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • CEO of a medical device company

    I leased a 2016 Toyota Highlander XLE. I received excellent service, both, from Jamal and from Ed and i am very happy with the way they handled m...

    Dealer Response

    Hello Kobi, Thank you for choosing Hoffman Toyota to lease your new Highlander XLE. We are so pleased to read that Jamal and Ed were helpful, prof...


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    I leased a 2016 Toyota Highlander XLE. I received excellent service, both, from Jamal and from Ed and i am very happy with the way they handled my lease. They were very helpful, professional and courteous and went out their way to help and facilitate the process. I am very happy with the car and would recommend Hoffman Toyota to my friends and to my colleagues. Thanks again, Jamal and Ed.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Kobi, Thank you for choosing Hoffman Toyota to lease your new Highlander XLE. We are so pleased to read that Jamal and Ed were helpful, profession and courteous from start to finish. We look forward to seeing you again at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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