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Hoffman Toyota

(1,110 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
New (866) 491-4162 (866) 491-4162
Used (866) 942-3227 (866) 942-3227
Service (844) 327-6643 (844) 327-6643

Reviews

(1,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The entire crew went above and beyond to get my issue

The entire crew went above and beyond to get my issue resolved.Everyone worked as a team to solve the issue

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rick, we're delighted to hear that our team at Hoffman Toyota was able to resolve your issue efficiently. Thank you for sharing your positive experience with us!

A special thank you to Ed and the entire team @Hoffman

A special thank you to Ed and the entire team @Hoffman Toyota in Simsbury for their expertise and friendly atmosphere while deciding on a vehicle to purchase. Without any sales pressure i was provided the information needed to make a purchase that best fit my needs.The entire process was seamless! My husband and I both purchased new vehicles after looking at trucks and cars for many months. We both couldn’t be happier with our purchases. I will continue to go to Hoffman Toyota for all my future purchases. I highly recommend this dealership as you truly are like part of a family! Thanks again for a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Marsha, we're delighted to hear that Ed and the Hoffman Toyota team made your car-buying experience seamless and enjoyable. Thank you for recommending us; we look forward to assisting with all your future purchases!

Amazing!

Amazing! Jeff and Julie were fantastic to work with. They got me in a safe and reliable vehicle for my family that I love

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Emmey. We're delighted to hear that Jeff and Julie provided fantastic service at Hoffman Toyota! Enjoy your new vehicle, and thanks for the great review!

I visited 5 Toyota dealerships in CT and choose Hoffman

I visited 5 Toyota dealerships in CT and choose Hoffman Toyota to purchase my vehicle based on my experience with sales person Julie Hoang. Her honesty and willingness to work with me with out sales pressure was the difference in choosing Hoffman Toyota. Their Simsbury location was further from my house than all the other dealerships, but I'm willing to drive the distance for my purchase and future service. As part of my research I looked at each dealers service department customer feedback and actually went to each customer waiting areas and many were filled with stressed and anxious looking customers. Hoffman Toyota is not a high volume dealer and I felt my future visits would be what I was looking for. If you want to be treated right its worth the drive especially when looking for a vehicle and working with Julie Hoang.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Jim, we're delighted to hear that Julie's honesty and dedication made your experience at Hoffman Toyota exceptional. Thank you for choosing us despite the distance; we look forward to serving you in the future!

Hoffman Toyota Simsbury We had warm welcome and

Hoffman Toyota Simsbury We had warm welcome and excellent customer service at toyota Simsbury that the staff were knowledgeable and patient. Jose and Luis guided us through the process, providing transparent information and answering all our questions. We had the best car buying experience Thank you for always being so patient and helpful. This is my Fourth time coming here and will continue coming here for any car buying. Thank you a million ^^

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your wonderful experience! We're delighted to hear that Jose and Luis provided excellent service at Hoffman Toyota Simsbury. We appreciate your continued trust in us and look forward to assisting with any future car needs!

Eddie was an excellent consultative representative.

Eddie was an excellent consultative representative. He listened to my needs, presented the options, and was very open and transparent throughout the entire process. Once I decided on a car, Eddie quickly located one and brought it to the dealership in no time. The entire team at Hoffman is courteous, always smiling, and truly the best professionals out there. I highly recommend Hoffman and Eddie to anyone looking to buy a new car and enjoy the experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your experience! We're delighted to hear that Eddie and the Hoffman Toyota team provided such excellent service. Enjoy your new car, and we appreciate the recommendation!

Hoffman Toyota staff is knowledgeable, friendly, and

Hoffman Toyota staff is knowledgeable, friendly, and ensures that service is done correctly and reasonably.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

James, we appreciate your feedback! It's great to know our team at Hoffman Toyota was able to provide you with the knowledgeable and friendly service that you deserve.

Jordan Davis was professional and very knowledgeable when

Jordan Davis was professional and very knowledgeable when I purchased my Nissan 370 Z Nismo purchase one week ago. I drove from Va Beach. Va to buy the car I saw on line. He answered all my questions and put me at ease during the process. Finance was also nice without any pressure added, or hidden costs from this dealer . I have shared Hoffman Nissan to my friends. I’m totally satisfied with this dealership, and all the staff I met. Thank you! 🫶🏼

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Angie, it's fantastic to know that Jordan and our team at Hoffman Toyota made your Nissan 370 Z Nismo purchase a smooth experience. We appreciate you driving all the way from Va Beach! Thanks for sharing us with your friends - we're here if you need anything else in the future!

On January 8, 2024 I gave Hoffman Toyota’s salesman a

On January 8, 2024 I gave Hoffman Toyota’s salesman a $1000 depositby credit card toward the purchase of a 2024 Toyota RAV4 XLE that was allocated to the dealership and was supposed to arrive in the next couple of months with the option of declining to purchase upon inspection of the vehicle when it arrived. On February 26, I emailed the salesman to tell him that I was no longer interested in the car and to please return my deposit. When I called the salesman, he was rude and hung up on me. I emailed two of the managers of the dealership at two different times and my emails were ignored.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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My service wa great as always working with Alexandrea was

My service wa great as always working with Alexandrea was good thank you so much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We appreciate the kind feedback about Alexandrea and hope to see you again at Hoffman Toyota!