Bud Clary Chevrolet of Moses Lake

4.5
(267 reviews)
Visit Bud Clary Chevrolet of Moses Lake
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 11:00am–5:00pm Closed

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (509) 855-4020 (509) 855-4020
Used (509) 350-4930 (509) 350-4930
Service (509) 350-8962 (509) 350-8962

Inventory

See all 279 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since May 2020.
Bud Clary Toyota of Moses Lake serving Moses Lake WA and also serving near Spokane WA and near Pasco WA is proud to be an automotive leader in our area. Since opening our doors Bud Clary Toyota of Moses Lake has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
Love What You Drive!

Service center

Phone number (509) 350-8962

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.5
(267 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

They are always so helpful and go above and beyond every

They are always so helpful and go above and beyond every time I come in.

5.0

They are always so helpful and go above and beyond every

They are always so helpful and go above and beyond every time I come in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Great staff.

Great staff. Very helpful. Kept me informed of work being done. Appointment was on time.

5.0

Great staff.

Great staff. Very helpful. Kept me informed of work being done. Appointment was on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

These are all things we love to hear! Thank you for supporting Bud Clary Toyota of Moses Lake with a fantastic review. Safe travels!

Show full review
4.0

Esgar provided good explanations regarding service

Esgar provided good explanations regarding service options. He provided an update via phone regarding A/C findings and options.

4.0

Esgar provided good explanations regarding service

Esgar provided good explanations regarding service options. He provided an update via phone regarding A/C findings and options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Phenomenal service!

Phenomenal service! Dakota was very helpful, And explained every step of the process. Every step Of the process was thoroughly explained and the service was performed quickly and efficiently.

5.0

Phenomenal service!

Phenomenal service! Dakota was very helpful, And explained every step of the process. Every step Of the process was thoroughly explained and the service was performed quickly and efficiently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Michael (sales man) very patient and helpful made sure to

Michael (sales man) very patient and helpful made sure to send me home with exactly what I wanted. Highly recommended

5.0

Michael (sales man) very patient and helpful made sure to

Michael (sales man) very patient and helpful made sure to send me home with exactly what I wanted. Highly recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
1.0

Some of the worst,business practices I’ve witnessed

Some of the worst,business practices I’ve witnessed in my entire automotive career. I came Monday morning waiting for my wife to bring her car to drop off so I could pick her up. I witnessed multiple employees excessively driving every car they got into (unless the customer was watching) Service advisors would wait for customer to leave, start up the car, hit the gas in reverse aggressively, slam the brakes, and excessively accelerate through the service bay, around the parking lot, and throughout the dealership in speeds that looked to be in excess of 35 mph + through the service bay and around the back. My service advisor also wouldn’t give me a confirmed price on any of the services I asked for. When speaking over the phone about my issue, I was told $360, when speaking in person, I was told &360 plus &160, plus tax, and he wouldn’t say the full price no matter how I asked him. When confronted he just smiled and I was told “I don’t make the rules.” I was also charged per diagnostic which is a ridiculous practice. When clarifying if someone came in with 5 different issues at one time on their vehicle, the service advisor confirmed they would charge $1000 in diagnostic fees before even starting repair work. Robbing the customer for each individual issue they have, adding insult to injury. They are over charging for labor in EXCESSIVE amounts. When looking at the Tech Service bulletin on my repair, it said materials are $30 plus nuts and washers, and the Job should be at most 2hrs. My quote was $930 plus $160 Charging $450 dollars for labor and another $160 for the service technician to use their eyes to confirm a problem. I had no problem paying for you to confirm my issue, I do have a problem being charged multiple diagnostic fees, I have a problem with the way their service advisors drive vehicles, I have a problem with the way they present their costs. I have a problem with them not giving me straight answers and telling me costs upfront. When initially dropping off the truck I was told only 160 for the diagnostic fee. Not 160 x2. They had my truck all day for a diagnostic. 8am to 4pm they needed to just look at the vehicle for an obvious coolant leak, and an Obvious leaking back window seal. I know from the other reviews there are enough people with horrid experiences here to help ensure the Columbia basin and surrounding Areas avoid buying and servicing their vehicles here, in hopes that the future for Bud Clary is slim, with little to no allocations from GM leading to the eventual closing of doors, giving another dealer the opportunity to make things right as a Chevrolet/ GM dealer here in Moses lake.

1.0

Some of the worst,business practices I’ve witnessed

Some of the worst,business practices I’ve witnessed in my entire automotive career. I came Monday morning waiting for my wife to bring her car to drop off so I could pick her up. I witnessed multiple employees excessively driving every car they got into (unless the customer was watching) Service advisors would wait for customer to leave, start up the car, hit the gas in reverse aggressively, slam the brakes, and excessively accelerate through the service bay, around the parking lot, and throughout the dealership in speeds that looked to be in excess of 35 mph + through the service bay and around the back. My service advisor also wouldn’t give me a confirmed price on any of the services I asked for. When speaking over the phone about my issue, I was told $360, when speaking in person, I was told &360 plus &160, plus tax, and he wouldn’t say the full price no matter how I asked him. When confronted he just smiled and I was told “I don’t make the rules.” I was also charged per diagnostic which is a ridiculous practice. When clarifying if someone came in with 5 different issues at one time on their vehicle, the service advisor confirmed they would charge $1000 in diagnostic fees before even starting repair work. Robbing the customer for each individual issue they have, adding insult to injury. They are over charging for labor in EXCESSIVE amounts. When looking at the Tech Service bulletin on my repair, it said materials are $30 plus nuts and washers, and the Job should be at most 2hrs. My quote was $930 plus $160 Charging $450 dollars for labor and another $160 for the service technician to use their eyes to confirm a problem. I had no problem paying for you to confirm my issue, I do have a problem being charged multiple diagnostic fees, I have a problem with the way their service advisors drive vehicles, I have a problem with the way they present their costs. I have a problem with them not giving me straight answers and telling me costs upfront. When initially dropping off the truck I was told only 160 for the diagnostic fee. Not 160 x2. They had my truck all day for a diagnostic. 8am to 4pm they needed to just look at the vehicle for an obvious coolant leak, and an Obvious leaking back window seal. I know from the other reviews there are enough people with horrid experiences here to help ensure the Columbia basin and surrounding Areas avoid buying and servicing their vehicles here, in hopes that the future for Bud Clary is slim, with little to no allocations from GM leading to the eventual closing of doors, giving another dealer the opportunity to make things right as a Chevrolet/ GM dealer here in Moses lake.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Kyrsten and Adreanna were great to work with!

Kyrsten and Adreanna were great to work with! Had to stand my ground a bit to get met in the middleish of where I wanted to be. But in the end, everything worked out great. We drove away with a nice pickup for a fair price. Can't remember the dudes name at the moment, but I really enjoyed BSing with the guy we signed papers with.

5.0

Kyrsten and Adreanna were great to work with!

Kyrsten and Adreanna were great to work with! Had to stand my ground a bit to get met in the middleish of where I wanted to be. But in the end, everything worked out great. We drove away with a nice pickup for a fair price. Can't remember the dudes name at the moment, but I really enjoyed BSing with the guy we signed papers with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
4.0

John gave us good service with a smile.

John gave us good service with a smile. He was very efficient while explaining everything about the deal.

4.0

John gave us good service with a smile.

John gave us good service with a smile. He was very efficient while explaining everything about the deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

The Service Department was quick to answer all of my

The Service Department was quick to answer all of my concerns. I am here in Moses Lake for just a short period but appreciate the customer service effort. Thank you!

5.0

The Service Department was quick to answer all of my

The Service Department was quick to answer all of my concerns. I am here in Moses Lake for just a short period but appreciate the customer service effort. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Staff was very friendly and was very patient with us in

Staff was very friendly and was very patient with us in making the decision on a vehicle purchase, couldn’t be any more satisfied with the service.

5.0

Staff was very friendly and was very patient with us in

Staff was very friendly and was very patient with us in making the decision on a vehicle purchase, couldn’t be any more satisfied with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
See all 267 reviews