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Reviews

Average Ratings

4.0
278 lifetime reviews. Includes reviews of Karl Malone Toyota from DealerRater.com
  • Friendly service, beautiful facility!!!

    Everyone and I mean everyone at Karl Malone Toyota is so friendly. From the gentlemen who sold us our Prius down to the guys in the service depart...


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    Everyone and I mean everyone at Karl Malone Toyota is so friendly. From the gentlemen who sold us our Prius down to the guys in the service department we have always had a great experience at Karl Malone. The dealership itself is beautiful and always clean. There is plenty of comfy waiting couches, free drinks and popcorn...my son LOVES coming to get the car serviced...and at 11 he can be a tough customer lol! I am always impressed with the level of customer service they have...everyone is always smiling and asks if you need anything. We get our car back in better condition than when we drop it off every time. From the complimentary car wash to topping off all my fluids and checking my tires, when I get back into my car it feels like the first day we bought it all over again!!! Thanks Karl Malone!!! :D

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Won't go anywhere else
    March 20, 2017

    We live up north and will drive to Karl Malone Toyota no matter what. The service is exceptional and everyone treats us like we're family. Blend...

    Karl Malone Toyota

    A.L., we really appreciate your feedback. We are happy to hear that Blenda takes great care of you. Thank you for driving down and working with ...


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    We live up north and will drive to Karl Malone Toyota no matter what. The service is exceptional and everyone treats us like we're family. Blenda is by far the best, we won't go anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Karl Malone Toyota

    A.L., we really appreciate your feedback. We are happy to hear that Blenda takes great care of you. Thank you for driving down and working with us and we look forward to your next visit.


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  • Avalon14

    Great service! Always looking out for our best interest! Thank you, Blenda!

    Dealer Response

    Jose, thank you for your feedback and for your business. We look forward to your next visit. Please let us know if you have any other questions.


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    Great service! Always looking out for our best interest! Thank you, Blenda!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jose, thank you for your feedback and for your business. We look forward to your next visit. Please let us know if you have any other questions.


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  • Went out of their way!
    February 15, 2017

    I wanted a new 4Runner in the configuration that is sometimes difficult to find. Ross and Cameron went out of their way to find the vehicle I req...

    Karl Malone Toyota

    Thank you so much for the review and for coming in and working with Ross and Cameron. We are happy to hear that they were able to find a vehicle ...


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    I wanted a new 4Runner in the configuration that is sometimes difficult to find. Ross and Cameron went out of their way to find the vehicle I requested. I'm not an easy customer, but if I'm paying 40K, I want it my way. Ross and Cameron ensured that and came through with the vehicle I asked for. The price they quoted me was up front and with no surprises at closing. Cameron is an excellent sales person and listened to my needs and concerns. He was very patient with me even though I may have gave him a little grief. I would highly recommend going to Karl Malone Toyota.

    Does recommend this dealer
    Karl Malone Toyota

    Thank you so much for the review and for coming in and working with Ross and Cameron. We are happy to hear that they were able to find a vehicle that worked for you. Please let us know if you have any other questions.


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  • Horrible accounting and financing

    Traded in vehicle. 3 weeks later still had old car payment taken out of my account. They said they would get the same amount back for the money ta...

    Dealer Response

    Kyle, we are sorry to hear about your recent experience with us. We definitely want to help figure this out. At your convenience, please contact ...


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    Traded in vehicle. 3 weeks later still had old car payment taken out of my account. They said they would get the same amount back for the money taken out SINCE I DIDNT EVEN OWN THE CAR ANYMORE! Received a check for half the amount.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kyle, we are sorry to hear about your recent experience with us. We definitely want to help figure this out. At your convenience, please contact Amy Hind, our Customer Relations Manager by email at ahind@kmamauto.com or by phone at 801-553-5800.


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  • WORST experience I've ever had
    February 9, 2017

    NEVER lease/buy a car from Karl Malone Toyota. Bought a brand new 2017 Toyota Corolla and was promised a mpg of around 35. I barely get 23. I call...

    Karl Malone Toyota

    Heather, thank you for bringing your vehicle in for us to run our consumption test on it. We understand that purchasing a vehicle is a big decisi...


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    NEVER lease/buy a car from Karl Malone Toyota. Bought a brand new 2017 Toyota Corolla and was promised a mpg of around 35. I barely get 23. I called the person who sold it to me who said that he's "never seen that problem, my daughter has the same car and gets 35 mpg regularly". When taking it back to have it checked out the service employees were extremely rude and basically told me "shit luck" and they can't do anything for me. Leasing this car was probably one of the worst decisions I've ever made.

    Does not recommend this dealer
    Karl Malone Toyota

    Heather, thank you for bringing your vehicle in for us to run our consumption test on it. We understand that purchasing a vehicle is a big decision and we want to make sure that you are happy with your vehicle and with our service. We know that sometimes the gas mileage is not what it will be in the beginning, but after putting some miles on the vehicle it will get to where it should be. Please let us know if you have any additional questions. Thanks again!


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  • Integrity in business is a priority
    February 7, 2017

    I purchased a 4Runner 10 days ago. I had some concerns with the transaction and was losing sleep. I took those concerns to Brandon who listened pa...

    Karl Malone Toyota

    Jeff, thank you so much for coming on and publicly sharing your feelings and experience with us. We are glad that Brandon and our team could help...


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    I purchased a 4Runner 10 days ago. I had some concerns with the transaction and was losing sleep. I took those concerns to Brandon who listened patiently and thoughtfully worked with me to resolve my concerns. The dealership actually went back and improved my deal when they weren't obligated to do so. I was so impressed with their integrity that I had to get online and share. I like to know that if I refer family members or friends to a business they will be treated fairly. In the end I have come to feel that way about Karl Malone Toyota. It was really evident that they care about doing right by their customer and maintaining their integrity.

    Does recommend this dealer
    Karl Malone Toyota

    Jeff, thank you so much for coming on and publicly sharing your feelings and experience with us. We are glad that Brandon and our team could help make the situation better. We hope that you are able to get some better sleep and we look forward to your next visit. See you soon!


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  • Great, efficient and personal
    January 25, 2017

    Carl Erickson is outstanding. He does exactly what he says he will do. My cars are always fixed right and because of his service I have bought oth...

    Karl Malone Toyota

    Thank you for the feedback about Carl. We appreciate you working with our service department and with purchasing vehicles from us. We look forwa...


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    Carl Erickson is outstanding. He does exactly what he says he will do. My cars are always fixed right and because of his service I have bought other Toyota cars.

    Does recommend this dealer
    Came in for service or repair
    Karl Malone Toyota

    Thank you for the feedback about Carl. We appreciate you working with our service department and with purchasing vehicles from us. We look forward to your next visit and thanks again for your business.


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  • Communication is seriously lacking
    January 24, 2017

    Had a problem with some service I had done a few months ago. I tried to resolve it with Carl (a service writer) and couldn't. Had things checked...

    Karl Malone Toyota

    Sherri, we appreciate you taking the time to work with us on your issue. We are happy that we were able to resolve your issue and get your vehicl...


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    Had a problem with some service I had done a few months ago. I tried to resolve it with Carl (a service writer) and couldn't. Had things checked at another shop and they confirmed what my thoughts were. I have left a message for for Brent Snarr (the service manager) 3 times in the past month or so (has never answered his phone when I call), and have NEVER gotten a call back from him. Based on my experience, I would not only not recommend them to someone else, I would tell others to not go to Karl Malone Toyota.

    Does not recommend this dealer
    Came in for service or repair
    Karl Malone Toyota

    Sherri, we appreciate you taking the time to work with us on your issue. We are happy that we were able to resolve your issue and get your vehicle taken care of. We really do value you as a customer and appreciate the years that you have been bringing your vehicles to us. We look forward to your next visit and if you have any additional concerns please let me know - Brent Snarr Service Manager


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  • Great Day Shopping for cars!

    I can not stand car shopping. With that out of the way, let me say that our salesman Aaron Hardy was a great help. I have NEVER had that much fun ...

    Dealer Response

    Thank you so much for coming in and working with us. We understand that car shopping can be difficult at times. We are glad that Aaron was able ...


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    I can not stand car shopping. With that out of the way, let me say that our salesman Aaron Hardy was a great help. I have NEVER had that much fun shopping for a car. From start to finish, it was the best time I ever had. The whole experience was fantastic. (Now I only need Karl to come and get his picture taken in front of my powder blue Camry and maybe my son will give me back my man card!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for coming in and working with us. We understand that car shopping can be difficult at times. We are glad that Aaron was able to make the experience a fun one. We appreciate your business and please let us know if you have any other questions.


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