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Used 888-227-9655 Email Dealer
Service 877-722-1310

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Reviews

Average Ratings

4.8
82 lifetime reviews.
  • Wonderful service!!

    Art Palazollo was the person that checked me in and listened to me try to explain the noises I had heard and what had happened. He was excellent a...


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    Art Palazollo was the person that checked me in and listened to me try to explain the noises I had heard and what had happened. He was excellent at asking the right questions and figuring out what I was saying. He made me feel good about bringing my car there. It turned out that they could find nothing wrong and it was checked out thoroughly. Everything was tight and as it should be. He told me even before leaving the car that it might have just been a chunk of ice dislodging. We felt it was best to have it checked out anyway. The cost of just checking it out was explained right up front. It checked out fine and I have peace of mind. I would definitely bring my car back for any needed service. It was another great experience. Thank you so much.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great People to Work With

    This is our second car from Lia Toyota. The experience this time was even better than the first time. The process started with a phone call to th...


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    This is our second car from Lia Toyota. The experience this time was even better than the first time. The process started with a phone call to the dealership to set up an appointment. The salesman that sold us our last car is no longer there so they assigned Allison Ancowitz to help us. Allie was awesome. She was very knowledgeable about the car and all of the different features. She was also very personable and friendly. I did my research, as usual, ahead of the visit so I knew the dealer costs. Their initial offer was very fair and didn't involve any negotiations other than for a car starter which they didn't charge us for. I wouldn't hesitate to recommend Allie and Lia Toyota to my friends. Thank you Allie for a great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Customer

    I drive from Amsterdam, NY to get my Prius serviced. I have never had anything less than exemplary service. You can't trust just anybody to servic...

    Dealer Response

    Thanks Wanda! We're happy to hear that Steve continues to extend such excellent customer care to you, and that you feel so confident and at ease w...


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    I drive from Amsterdam, NY to get my Prius serviced. I have never had anything less than exemplary service. You can't trust just anybody to service a hybrid and I am always at ease knowing trained professionals are servicing my car. Steve Ogard was extremely helpful with everything from printing out my coupon to checking out!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Wanda! We're happy to hear that Steve continues to extend such excellent customer care to you, and that you feel so confident and at ease with the work that is done on your car. It's wonderful to know that the drive out to our dealership is always worthwhile for you, and we appreciate your business! We look forward to working with you again in the future. Regards, Lia Toyota of Colonie


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  • Great customer service

    Excellent customer service by Art Palazollo . The waiting facility is very comfortable and the service was completed quickly.

    Dealer Response

    Thank you for your very kind review. We are pleased to hear that we were able to help you with your vehicle and keep you comfortable while you wai...


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    Excellent customer service by Art Palazollo . The waiting facility is very comfortable and the service was completed quickly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your very kind review. We are pleased to hear that we were able to help you with your vehicle and keep you comfortable while you waited. We look forward to seeing you again when your car is ready for its next service. Enjoy! Sincerely, Lia Toyota of Colonie


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  • Service excellent

    Kodie Stanley was my service representative . He was excellent - the service was quick and honest .kodie was polite and courteous and explained a...

    Dealer Response

    Thank you for your time and feedback. We are pleased to hear that Kody Stanley was able to fix your vehicle, quickly and conveniently. Please cont...


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    Kodie Stanley was my service representative . He was excellent - the service was quick and honest .kodie was polite and courteous and explained all of the services that were being done

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your time and feedback. We are pleased to hear that Kody Stanley was able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues. Regards, Lia Toyota of Colonie


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  • Maintenance Visit - Lia Toyota

    I ALWAYS go to Lia Toyota for my maintenance work. They are wonderful. This current visit, Paul Eyring was the representative who helped me and ...

    Dealer Response

    It's great to hear from you, Lillian! We're happy to hear that you continue to have such excellent service experiences with us, and that Paul was ...


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    I ALWAYS go to Lia Toyota for my maintenance work. They are wonderful. This current visit, Paul Eyring was the representative who helped me and he was extremely helpful and got me through better than ever before. Thank You! Thank You! Thank You!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It's great to hear from you, Lillian! We're happy to hear that you continue to have such excellent service experiences with us, and that Paul was able to make your latest visit just as pleasant. We appreciate your business and look forward to seeing you on your next service visit! Regards, Lia Toyota of Colonie


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  • Great Service

    Paul Eyring and his team does a wonderful job. Had service done and it was done when they said it would be done.

    Dealer Response

    Thanks Gary! We're pleased to hear that Paul was so helpful and attentive, and made sure your car was thoroughly and efficiently taken care of. W...


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    Paul Eyring and his team does a wonderful job. Had service done and it was done when they said it would be done.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Gary! We're pleased to hear that Paul was so helpful and attentive, and made sure your car was thoroughly and efficiently taken care of. We appreciate your business and hope to work with you again in the future. Regards, Lia Toyota of Colonie


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  • Car services/maintenances

    Robyn Ashley, She checked my car in for services and made a busy day at the dealer into a quick trip for me. The facility was super busy around th...


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    Robyn Ashley, She checked my car in for services and made a busy day at the dealer into a quick trip for me. The facility was super busy around the holiday and she made the trip as quick and painless for me as possible. Wonderful services and I will come back in the near future for more services when the time comes.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • rotors

    Rotors had rust around outer edge and some rust on inside of front rotors. Brake pads were fine . Did not pass state inspection because of rust o...


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    Rotors had rust around outer edge and some rust on inside of front rotors. Brake pads were fine . Did not pass state inspection because of rust on rotors, was told that they could not be turned. Tire was on vehicle when they showed them to me. All rotors have some rust around edges where brake pads don't hit. Left feeling as if he tried bamboozle me. I could be wrong but that's the way I felt when I left. Vehicle has 21,200 miles. Just want to know if I really need to get new rotors.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Efficient service

    Brian Powell was very efficient from start to end of my service . He kept me updated as to the status of the service which is appreciated. Thank you.

    Dealer Response

    Thanks for the 5-star rating, TomPoz! We're happy to hear that you had such a pleasant experience with Brian, and that he made sure you were kept ...


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    Brian Powell was very efficient from start to end of my service . He kept me updated as to the status of the service which is appreciated. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the 5-star rating, TomPoz! We're happy to hear that you had such a pleasant experience with Brian, and that he made sure you were kept well informed and accommodated. We appreciate your business and hope to work with you again in the future. Lia Toyota of Colonie


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