Lithia Toyota of Medford

Thank you for the quick easy experience with your quick lube and oil change express lines. I look forward to my next visit, Thomas is a wonderful fella... that always has a cheerful smile and a lot of patients. Best wishes Mr. Tacoma 2016

What an excellent experience I had! Ben, sales went above and beyond to make sure I was happy with my purchase and that the vehicle would provide the... uses I needed it for. John, finance, made sure I understood the entire process and the loan provisions!!

Was a 5 star transaction, friendly knowledgeable sale person. Non aggressive dealing. 2nd time bought a new Truck from here.

Very Fast. I hate being forced to write reviews when enough was said by clicking on the boxes provided. This wastes my time and yours for asking me to... do so.

First time buying a new car from a dealership, so i don't have much to compare my experience with. Liane House was the first person I spoke with at the... dealership. From square one I told them I wanted the full experience and I got everything I asked for except when they asked me what I thought a fair price was for the car I wanted to buy, a 2020 RAV4 XLE Hybrid, I told them free :) it got some chuckles. I test drove a car on Friday night and then went back and test drive another car on Saturday morning. When we finished up with the test drive Saturday, I told them I had to go get breakfast, that I needed to mull it over and I'd be back. Well, I went back as I said I would and saddled up for the purchase. Liane House was kind and a very personable individual. For being fairly new I think she did a fine job and with a little brush up on mechanical aspects of the cars I think she will be batting 100% and making Lithia's best sales folks sweat. For a lot of folks having someone talk about the number of USB ports and dual climate control is very important, but for me I need someone who can explain the mechanical difference between the different RAV4s and Bryce Beatty gave me just what I was looking for. Bryce did a great job illustrating via pen/paper the workings of a planetary gear system. I wish I could remember the individuals name (Evan?) that I price bartered with, I appreciated his candor and I appreciate Liane being there through the entire process. Prior to this adventure, my mind's eye always envisioned the bartering as being much more intense and maybe even ending in a wrestling match, but what I found was that Evan actually cared about my time/money as well as his time and Lithia's money, at least I feel like he did (good employee). Cate was a pleasure to work with and I'm thankful for her advice and guidance. I'll take her advice and guidance with me into the future. I think the process took about 3 hours. All in all, my experience was pleasant and other than being in debt I really don't have anything negative to say. The fancy seat is what sold me. First time in my life having an electric seat and I can't stop adjusting it. I would like to say that I understand it's a business and I feel I paid a fair price based on market value. I hope my future experiences at Lithia Toyota in Medford are comparable. Also, I've been averaging 38 mpg and the electric AWD did a good job in the snow. I feel I've been honest and fair in this review and I simply ask that you continue to be kind if I seek your help in the future. You're welcome Lithia!! ;) I'll be seeing you soon!!! Scott Ceciliani

Friendly and professional sales associate (Travis) without the pressure and hassle. They were willing to negotiate the price of the car we liked, we'll... be back in the future.

Staff is friendly and professional. Always been happy with the level of customer service there. Staff is kind and available for help every time I've... been in there.

The service was excellent and quick. Everyone was very nice and professional. They were very prompt, not a long wait time. They also provided me a shuttle... ride back to work.

Same as noted above. My service visit was for vehicle recall purposes so price was not a concern. All went well and perxonnel were timely and polite

When I have my vehicle serviced at Lithia Toyota, for me it is always a pleasant and relaxing time for me when I can just sit and enjoy a cup of coffee,... read a magazine, watch television, or visit with someone in the comfortable waiting area. The service advisor always keeps you advised if there are any problems or issues with your vehicle, and updates you in a timely manner when your vehicle will be completed. Since advancing Mark to Service Manager I find it to be more organized and not so hectic.