Rochester Toyota

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
61 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 5, 2020

    We dealt with Armaan and Tyler in purchasing our new Toyota RAV4 ,great guys to deal with,smooth sailing through the whole process, fair trade price on... our trade. I would recommend these two guys and the dealership to anyone.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 8, 2020

    will never buy a vehicle here again had a very bad experience treated poorly by service i thought the world of the vehicle and the awesome sales man... but after this experience rodents chewed through my wiring after looking into it found a class action lawsuit found they use wiring coverings infused with soy very upset and talked down to

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • November 5, 2017

    This was an excellent experience. Bob Knowlton was knowledgeable and patient with me through the process of purchasing a new vehicle. I traded in my 2008... Toyota 4 Runner and was pleasantly surprised how much they gave me as a trade in towards the purchase of a 2017 Toyota 4 Runner. Very professional folks, outstanding service department, and excellent inventory. I rate this as one of the best car buying experiences I have ever had. I highly recommend Rochester Toyota!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 17, 2019

    Think twice about shopping at Rochester Toyota. They took a deposit, I shopped around and now they are ignoring me. Don’t pay them anything until you... are totally committed.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 16, 2019

    We really enjoyed working with Cole. He was very professional and we were impressed with his the Honda Fit we were interested in, even though they primarily... sell Toyota's. Cole made sure that we test drove the vehicle in a variety of different terrains. It made us feel this was the vehicle that we really wanted. We also liked the fact that when we picked up the car it was very clean. One minor point. When we were driving the car home we realized that someone never took off the dealer cardboard plate that was covering both the front and back MN license plates. Thanks for all you did.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 26, 2018

    Recently purchased a car from Rochester Toyota. I'm a first time car buyer and was hoping for a good experience buying a used car from them. However, a... few things made my experience far from ideal. First, three days after purchasing the car, it wouldn't reverse. Obviously this was concerning and I had to have my vehicle towed up to the dealership because I was told Rochester Toyota doesn't offer towing services. They then told me it was a loose bolt and that they were sorry and they didn't charge me for fixing it. But it still cost me to tow the car and get an Uber up to the dealership to pick up the car ( note* the service person I spoke with was genuinely helpful and kind so I appreciated that). Then, just weeks after I purchased my car, Rochester Toyota sent me a written offer to buy my car back (they send this every month or so). Nothing wrong with this except they offered me the "Kelley Blue Book value" of my car... nearly six thousand dollars less than I paid them just weeks before. During my talks with the salesman I worked with (who seemed inconvenienced by my wanting to buy the car that day) I was told repeatedly that the Kelley Blue Book numbers I kept bringing up were really low and that they need to "keep the lights on" at the dealership. So basically, they oversold me on my first car so that they could make more profit and then had the audacity to send me repeated written offers for what they say the car is actually worth. Really disappointed that a dealership would treat a first time car buyer this way. You hear how bad car salesman/dealerships can be and I now understand why.

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2017

    Purchasing the used pickup that I wanted was very easy at Rochester Toyota. There was no pressure, and friendly and efficient service. I had to come... back a second day (because I wanted to get a certified check from the bank), and the dealership even drove 1/2 hour to my house to pick me up, so I could drive home in the pickup that day. Very nice!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 16, 2017

    Our experience at Rochester Toyota was excellent. Our salesman, Robert Knowlton was friendly, knowledgeable and professional. He made our experience very... comfortable and enjoyable. There was no pressure, just a relaxed atmosphere. The entire experience far exceeded our expectations. We wish there were more people like Bob. He's definitely a people person who enjoys what he does and cares about his customers.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 13, 2016

    Have purchased many vehicles from you. So I felt very comfortable bringing my daughter to you to purchase her first Toyota RAV4. Jeff Stevens, Ray Bailey... and Michael Walker treated her with patience, understanding and dignity. We will continue to purchase our vehicles from your dealership!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 6, 2016

    Highly recommend our experience was great , Jay Dalrymple was great at getting what we were looking for and went above and beyond. Thank you so much I... love my new Toyota

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a 5-star review! We are so happy that you love your new Toyota and wish you many miles!

View More Reviews