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Reviews

Average Ratings

4.7
Average based on 52 reviews.
  • 2014 RAV

    This was the first time that car buying was a pleasant experience for me.Keith R. was able to answer all my questions. There was absolutely no pre...

    Dealer Response

    Rochester Toyota is happy when our customers are happy! Viv, thank you so much for the review and thank you for choosing Rochester Toyota.


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    This was the first time that car buying was a pleasant experience for me.Keith R. was able to answer all my questions. There was absolutely no pressure. I would highly recommend buying a vehicle here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rochester Toyota is happy when our customers are happy! Viv, thank you so much for the review and thank you for choosing Rochester Toyota.


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  • Great service

    Highly recommend our experience was great , Jay Dalrymple was great at getting what we were looking for and went above and beyond. Thank you so mu...

    Dealer Response

    Thank you for taking the time to leave us a 5-star review! We are so happy that you love your new Toyota and wish you many miles!


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    Highly recommend our experience was great , Jay Dalrymple was great at getting what we were looking for and went above and beyond. Thank you so much I love my new Toyota

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a 5-star review! We are so happy that you love your new Toyota and wish you many miles!


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  • Great experience!

    I have bought several cars at Rochester Toyota over the years and have always had a good experience. I recently purchased a new Corolla from Bob M...

    Dealer Response

    Jane, we couldn't be more pleased that you had a good experience with us at Rochester Toyota :) We look forward to working again with you in the f...


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    I have bought several cars at Rochester Toyota over the years and have always had a good experience. I recently purchased a new Corolla from Bob March and he was wonderful! Bob never made us feel pressured, and made sure we were making the best decision in a car for us. When it came time to pick up our car, he came back in even when he wasn't working to make sure we were settled into it, and that he thoroughly explained all the features to us. We also had a great experience with Mike Walker in finance. He never pressured us into more options, and was great at explaining everything to us. We will definitely be back!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jane, we couldn't be more pleased that you had a good experience with us at Rochester Toyota :) We look forward to working again with you in the future. Enjoy your new Corolla!


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  • Great experience

    I have been a customer for several years and find the service department to be exceptional. So when I decided to trade for a new Rav4 I returned t...

    Dealer Response

    Thank you so very much, Linda, for sharing your experience with us! We truly appreciate your business!


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    I have been a customer for several years and find the service department to be exceptional. So when I decided to trade for a new Rav4 I returned to Rochester Toyota. Ron Lessard was very helpful and knowledgable , and was willing to accommodate my schedule when it came time to close the deal . I appreciate that consideration! It was a very positive experience start to finish.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so very much, Linda, for sharing your experience with us! We truly appreciate your business!


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  • Great Service and Staff

    From the moment we walked in and throughout the whole process, the Sales Team was helpful and really worked with us to make it possible for us to ...

    Dealer Response

    Thank you so much for the positive review! We value our customers' opinions and always hope for the best experience! Be sure to keep in touch :)


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    From the moment we walked in and throughout the whole process, the Sales Team was helpful and really worked with us to make it possible for us to buy a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the positive review! We value our customers' opinions and always hope for the best experience! Be sure to keep in touch :)


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  • Promises Made but not Kept

    Bought a Toyota Highlander-XLE and had as part of the purchase cross roof racks put on the car. Asked my salesman Dave Fifield about the caps that...

    Dealer Response

    We want to look into this further for you, Jon. Please call Patrick at 603-332-5131. Thank you.


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    Bought a Toyota Highlander-XLE and had as part of the purchase cross roof racks put on the car. Asked my salesman Dave Fifield about the caps that they take off to put the rack on the car. First, told they were in the glove box-they were not. Next, told me they would send to me. Haven't despite repeated calls. If you deal with these guys, get everything promised before you pickup/pay for the car. They operate on the out of sight/out of mind mode.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We want to look into this further for you, Jon. Please call Patrick at 603-332-5131. Thank you.


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  • Terrible experience.

    The no bones about it slogan is not exactly accurate in a positive way as it was intended in its advertising. If you call waiting for me "deal" to...

    Dealer Response

    John, Could you please contact me directly regarding your poor experience either at jdephilippo@rochestertoyota.net or call me at 603-332-5131, as...


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    The no bones about it slogan is not exactly accurate in a positive way as it was intended in its advertising. If you call waiting for me "deal" to be looked at for 3 hours, and the attention that was lacking a good experience then I could have gone to ANY other dealership! The only thing they have going for them is that the new building looks nice! It IS NOT A GREAT PLACE TO DO BUSINESS...."NO BONES ABOUT IT!"

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    John, Could you please contact me directly regarding your poor experience either at jdephilippo@rochestertoyota.net or call me at 603-332-5131, as we cannot seem to locate your records in the last month, it certainly is not dealership policy to "offer false promises", or waste your time. As for the new "No Bones About It Price", that was made to state a fact about our pricing so our customers have no doubt about the pricing and to save their time on haggling with price because we have already very aggressively discounted our inventory so the customer would be satistfied.


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  • Great Service and advice

    Took my Tacoma in for Oil, Filter, and Rotation. While there, I was informed that since my inspection is due in three months, they could do it now...

    Dealer Response

    Thank you very much for your great feedback. We pride ourselves on great service to all of our customers. Please let us know what we can do to h...


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    Took my Tacoma in for Oil, Filter, and Rotation. While there, I was informed that since my inspection is due in three months, they could do it now and save me another trip in because I put so little mileage on that I wouldn't need to come in for six months. Saved me important time down the line.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you very much for your great feedback. We pride ourselves on great service to all of our customers. Please let us know what we can do to help you or your friends in the future.


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  • I love my new Venza.

    The staff went above & beyond to get me the number I could afford. Everyone worked hard, especially Ray. I live the car & I recommend Rochester To...

    Dealer Response

    Thank you for choosing to do business with us, Nanajane! We hope to work with you again in the future!


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    The staff went above & beyond to get me the number I could afford. Everyone worked hard, especially Ray. I live the car & I recommend Rochester Toyota to anyone who asks.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for choosing to do business with us, Nanajane! We hope to work with you again in the future!


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  • Disappointing/Frustrating Experience

    While I am not the type to usually submit negative reviews online, the experience I had at this dealership was upsetting enough that I felt it nee...

    Dealer Response

    John, Could you please contact me directly regarding your poor experience either at jstevens@rochestertoyota.net or call me at 603-332-5131, as we...


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    While I am not the type to usually submit negative reviews online, the experience I had at this dealership was upsetting enough that I felt it needed to be shared. While at first the salesmen I dealt with were accommodating, I soon came to realize that much of what they were saying and promising turned out to be untrue. Having assured me of a certain price range and of their willingness to inspect certain issues with the vehicle I was interested in, they later completely backed out of the number we had previously discussed and also tried to convince me that the repairs were "unnecessary." I left the dealership feeling completely taken advantage of, unheard, and like much of my time had been wasted on false assurances. All car dealerships are famous for a certain level of dissembling, but the manner in which the managers dealt with me in this situation took it to an unprecedented level in my experience.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    John, Could you please contact me directly regarding your poor experience either at jstevens@rochestertoyota.net or call me at 603-332-5131, as we cannot seem to locate your records, it certainly is not dealership policy to "offer false promises", or waste your time.


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