Reviews

Average Ratings

3.9
189 lifetime reviews. Includes reviews of Roseville Toyota from DealerRater.com
  • Used vehicle found online

    The Internet salesman came in on his day off in the rain to show us the car and close the deal. The negotiations went easy and straightforward, no...

    Dealer Response

    Thank you for taking the time to share your experience with us! Our team is appreciative of your kind words. It is our pleasure to go above and be...


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    The Internet salesman came in on his day off in the rain to show us the car and close the deal. The negotiations went easy and straightforward, no game playing. Very smooth transaction and it was appreciated.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with us! Our team is appreciative of your kind words. It is our pleasure to go above and beyond to help you find just what you are looking for. Congratulations on the vehicle and come back and see us soon! In the meantime, be sure to check us out on Facebook and Twitter so you can take advantage of exclusive specials and updates. Thanks again, John Roth - Internet Director johnr@rosevilletoyota.com


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  • Great experience

    Bought a Tundra best car buying experience ever. No pressure worked with me on terms and got it all done fast.


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    Bought a Tundra best car buying experience ever. No pressure worked with me on terms and got it all done fast.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Tacoma V6 4x4.....2017 purchase
    July 5, 2017

    Dallas Thornsteinsson was very detailed n up to date on his job in internet sales Dept. Brad Tillerson in finance also very detailed n friendly. ...


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    Dallas Thornsteinsson was very detailed n up to date on his job in internet sales Dept. Brad Tillerson in finance also very detailed n friendly. Deal went thru smoothly. Good deal n a lot of choices n good prices.

    Does recommend this dealer

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  • Recall of 2016 Tacoma
    June 29, 2017

    Recall for HOA 2016 Tacoma Truck, dealership requested I leave my truck but had no truck to replace it with. Free rental because of recall but no ...

    Roseville Toyota

    We apology for the inconvenience the current recall on the Tacoma has caused you. You are not alone in this. While it is Toyota's decision to rec...


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    Recall for HOA 2016 Tacoma Truck, dealership requested I leave my truck but had no truck to replace it with. Free rental because of recall but no truck to replace mine. They had no parts in inventory to make repairs and could not provide any definite time on repairs and had many customers trucks already parked and waiting for repairs. They then told me if I didn't leave it that they could not be responsible for damages if something happened. I left with my truck and asked them to call me when they could replace my truck with a truck. There are reasons people buy trucks and not small coups. I have to call in everyday and see when they can provide me a truck. They will not call me when they have one and they still can not provide me any time frame of making repairs. What a bunch of stuff!! May be a Toyota problem but it is also a John L. Sullivan Automotive Group problem and I will remember it. The Service Group Employees ( Jim Stockman ) are great but the Dealership has lost my respect for handling problems...

    Does not recommend this dealer
    Came in for service or repair
    Roseville Toyota

    We apology for the inconvenience the current recall on the Tacoma has caused you. You are not alone in this. While it is Toyota's decision to recall and ground any vehicle with signs of an issue, we at the dealership have the difficult burden of trying to accommodate any customers who have been inconvenienced by this manufacturing issue. I can assure you we try our best to accommodate everyone, there are however only a limited number of vehicles available and only a very small number of trucks. Toyota does not supply us with any extra resources to accommodate customers affected. I would encourage you to call Toyota's Customer Experience 1-800-331-4331 and voice how this recall has affected you and we will continue to try and make the situation better for you.


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  • Treated me with professionalism and friendly respect!
    June 27, 2017

    I purchased my vehicle through the CarPro referral program, but that was only the beginning. The kindness and respect I received from everyone in...


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    I purchased my vehicle through the CarPro referral program, but that was only the beginning. The kindness and respect I received from everyone involved was incredible. I was not the grade A credit risk. I was the opposite. Since I had not purchased anything on credit in 8 years, I had a 0 (zero) Fico score. My salesman Robin, took care of me exclusively. I was not shuffled from salesman to salesman to manager and closer. They were upfront and honest with me, and finally qualified me. Then, I went on and made an aggressive offer on a car that I wanted, not some old model that didn't sell for them. I purchased a 2017 Toyota Corolla SE. The incentives through Toyota allowed me to put a substantial down payment on the new vehicle. I knew my situation was going to be challenging, but they treated me extremely well, they were honest and very understanding. I am very happy with Roseville Toyota and my 2017 Corolla.

    Does recommend this dealer

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  • Amazing sales staff. Service center is a customers nightmare
    May 28, 2017

    Amazing internet staff set my family and I up for a test drive appointment with Henley Hernandez on May 6,2017. Henley is a friendly person with a...


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    Amazing internet staff set my family and I up for a test drive appointment with Henley Hernandez on May 6,2017. Henley is a friendly person with an exceptional ability to connect with his customers wants and needs without making them feel pressured to purchase immediately. Needless to say, we felt confident in our decision and purchased our 2017 Sienna the same day. Joe Beitzel helped us in the finance department with exceptional patients with our three children while signing on the dotted line. We purchased the 10 year 100,000 mile warranty with Joe. Malon helped us set up and explain our new features upon leaving, again extremely friendly and relatable. We left Roseville Toyota feeling like family on May 6, 2017. My husband and I decided we wanted body side molding, got in touch with Henley who once again helped us place that order. Sally called to schedule the Cilajet Sealant application once the molding was delivered to Toyota. Appointment was made for Friday, May 26th and was told I would have a Sienna reserved for the day. On May 26th, Julian R. Castellan checked my Sienna in for the scheduled work and pointed me to the rental desk- that is where everything began going downhill with Roseville Toyota. Rental desk "lost" my Sienna reservation and tried giving me a Prius, then a Camry. I quickly explained I have three carseats that will not fit. After a few minutes I was given a Sienna. The keyfob I was given had duct tape covering the automatic sliding doors. I was told the 2016's will be recalled due to doors flying open while people are driving! That sounds criminal that your dealership would let a soon to be recalled vehicle off your lot. I was in a rush to get to work and left knowing my children would not be riding in that faulty Sienna. At two o'clock, I got a call from Jess letting me know my van was ready. Valet dropped my van and keys and I left for the Roseville Galleria. My husband noticed what looked like dried bird poop below one of our fog lights and oil droplets on the bumper which would not easily wipe off with a dry napkin. Nothing should have dried so fast to where I could not easily wipe off with napkin unless it was already dried before my van was taken in. I wondered if the Cilajet was applied over the poop and oil. Called Julian to explain my concern and was completely shut down right away without any concern. We immediately returned to service department where Jess and Julian met us. Juilan quickly dismissed anything said and rubbed poop and oil off with a rag wet with some kind of liquid. Julian made it clear there was nothing he would say or do to help listen and try to resolve any of our concerns- we needed to take that up with finance to possibly get our money back for the Cilajet Application. I quickly brought up the fact that we would not get money back due to the application was included in our 10 year/100,000 mile warranty. Once again Julian did not care. Jess on the other hand seemed embarrassed by Julian's behavior. We then met with Thue Lee who quickly listened then gave us another Cilajet sample pack. Said the paint is smooth (the van is new, of course paint is smooth) therefore the application was successful. My husband and I left feeling like the outcast family member that day. We just wanted what we had scheduled and paid for- Cilajet Application from our 10 year/100,000 mile warranty and body side molding. To make make our frustrations with Roseville Toyota worse, Julian called us this morning (May 27) to ask when we are going to pick up our van! Sloppy and unprofessional is how I would describe Roseville Toyota's Service Center. Going forward, Roseville Toyota has lost all of our business. We will have all of our warranty work done at Maita Toyota, much closer to our home.

    Does not recommend this dealer
    Came in for service or repair

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  • Very helpful and no sales pressure.
    May 20, 2017

    Tyson worked with me as I was waiting for my house refinance to close. He kept in touch without being pushy. He took care of all our needs and e...


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    Tyson worked with me as I was waiting for my house refinance to close. He kept in touch without being pushy. He took care of all our needs and even came in on his day off to help us. I will definitely be back for another vehicle!!

    Does recommend this dealer

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  • Happy at First, then Disappointed

    Bought a used 2007 Camry. They told me it went through a safety check. Car drove fine. After I finalized the deal, they only gave me one key. ...


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    Bought a used 2007 Camry. They told me it went through a safety check. Car drove fine. After I finalized the deal, they only gave me one key. I was disappointed but they told me it was a used car so that was on me for not checking. When I tried to make a new key, I found out that the original key does not open the door or the trunk. You can only get in by using the remote! I consider that a safety issue but the dealer is basically telling me that they cannot do anything about it. This is my 3rd car that I bought from them. The first two cars I was happy with. This experience will most likely keep me from getting another car from them.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very happy and satisfied customer

    I'm really happy......got my car.......I want to say thank you to Andrew spencer he's really friendly and helpful person......it's worth the wait....


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    I'm really happy......got my car.......I want to say thank you to Andrew spencer he's really friendly and helpful person......it's worth the wait.....thank you guys!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Roseville Toyota stood up and made things right
    March 29, 2017

    After my review I had posted ealrier I was contact by Jessica who works at the dealership and she made things right. I Feel that I may of been to ...


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    After my review I had posted ealrier I was contact by Jessica who works at the dealership and she made things right. I Feel that I may of been to harsh but was upset. Long story short the they came in a fixed my registration and got me back on tract! thank you

    Does recommend this dealer

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