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Reviews

Average Ratings

4.9
101 lifetime reviews.
  • I don't have a title. I'm just a retired teacher.

    We were originally going to purchase a 2015 Prius V in late 2015. We contacted Jason Hinkle and he found the car we had asked for very quickly. In...

    Dealer Response

    Thank you, Mr. Cartwright for taking the time to give Jason Hinkle and Ross Ford Toyota a great review! We are so happy that you had a great car ...


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    We were originally going to purchase a 2015 Prius V in late 2015. We contacted Jason Hinkle and he found the car we had asked for very quickly. In the meantime, though, we decided to wait until the 2016 redesigned Prius was available and try it first so we asked him to alert us when one was available for a test drive. In late January he alerted us that a new Prius was in their showroom. We went for a test drive and we appreciated the fact that he let my wife and I test drive it without accompanying us. The car was a Prius 3 and after looking at the possibilities we decided on a Prius 3 Touring. He immediately started looking for the car he wanted and, in a surprisingly short amount of time(about 2 weeks), he had found exactly the car we wanted and had gotten it in Ross Ford/Toyota's Show Room. I was amazed because we had contacted some larger dealerships in Memphis and they had not been able to get the car we wanted. Anyhow, we went to the showroom, test drove the car, and purchased it. The whole process was handled very professionally and we will certainly do business again with Mr. Hinkle when we're ready to upgrade our Prius to a newer model.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you, Mr. Cartwright for taking the time to give Jason Hinkle and Ross Ford Toyota a great review! We are so happy that you had a great car buying experience. We look forward to seeing you again soon for your Toyota Care. Follow us on facebook or twitter!!!


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  • A Review

    Kim Hurt not only sold me my Camry, but also a Corolla for my daughter! Thank you Kim for working with me to meet my vehicle needs! You made the p...

    Dealer Response

    Thank you. I am glad that you had a great experience. Hope to see you again in the future.


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    Kim Hurt not only sold me my Camry, but also a Corolla for my daughter! Thank you Kim for working with me to meet my vehicle needs! You made the process a stress less one-looking forward to working with you again in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. I am glad that you had a great experience. Hope to see you again in the future.


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  • Jason Hinkle, Sales Consultant

    Jason Hinkle, the best sales person I have ever met at a new car dealership. It has been more than a year since I purchased a car at this dealersh...

    Dealer Response

    Thank you so much. Jason is a great salesperson that does sincerely care about his customers.


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    Jason Hinkle, the best sales person I have ever met at a new car dealership. It has been more than a year since I purchased a car at this dealership, but I choose to write this review now, to ensure that my observations are true and my opinions are not clouded by the initial excitement of the new car purchase. Jason pays attention to your car buying needs, responds honestly and makes sure that you are satisfied with your purchase. My mum needed a car urgently and Jason and another sales person worked with another dealership in a different city 200 miles away and got us the car in the exact color we wanted with all the bells and whistles we asked for within 2days and delivered it to my doorstep, exactly at the promised time. Can you imagine that, a car delivered to your doorstep? I heard a knock on my door at the said date and time and I opened the door to find Jason with the keys to my mum's new car. He is a pleasant person and very professional in his dealings. He builds a very good rapport with all his customers. I have experienced it and I see it while I am at the dealership. I can vouch for his attitude towards customers. He is an amazing person. There were umpteen number of times when we needed something or the other answered about the features or functioning of the car after the sale, and Jason was there helping us. In fact, after a year of our new car purchase, we were looking for a used car and guess who did we first call, it was Jason. He recognizes you instantly on the phone and starts to help you with your queries and advices you on what is available on the lot. It feels like you just called up a friend and they are paying attention to what you say. If you do not want a high pressure sales environment, call Jason. If he worked with you in the past, and he notices you in the dealership, he stops by to say a hello. He never ignores any of his past or present customers. I am sure that all potential buyers who have decided to work with this dealership, if they give Jason a chance they will be pleasantly surprised that sales people like him still exist and there is no doubt, he will help you get the car of your choice and meet all your expectations. Ross Ford Toyota has got themselves a hardworking and a very good sales person on their team. Just make sure you ask for Jason on your first visit at the dealership and you will know why.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much. Jason is a great salesperson that does sincerely care about his customers.


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  • Jason Hinkle Review

    We have purchased 5 vehicles from Jason Hinkle at Ross Toyota. He has been an excellent salesperson to deal with, and I have recommended him to s...

    Dealer Response

    Thank you!


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    We have purchased 5 vehicles from Jason Hinkle at Ross Toyota. He has been an excellent salesperson to deal with, and I have recommended him to several other people. He is honest, reliable, and knowledgeable about his product.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you!


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  • Jason Hinkle Review

    We have purchased 5 vehicles from Jason Hinkle at Ross Toyota. He has been an excellent salesperson to deal with, and I have recommended him to s...

    Dealer Response

    Thank you


    Show Full Review

    We have purchased 5 vehicles from Jason Hinkle at Ross Toyota. He has been an excellent salesperson to deal with, and I have recommended him to several other people. He is honest, reliable, and knowledgeable about his product.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you


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  • Jason Hinkle Review

    We have purchased 5 vehicles from Jason Hinkle at Ross Toyota. He has been an excellent salesperson to deal with, and I have recommended him to s...

    Dealer Response

    Thank you


    Show Full Review

    We have purchased 5 vehicles from Jason Hinkle at Ross Toyota. He has been an excellent salesperson to deal with, and I have recommended him to several other people. He is honest, reliable, and knowledgeable about his product.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you


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  • Jason Hinkle Review

    We have purchased 5 vehicles from Jason Hinkle at Ross Toyota. He has been an excellent salesperson to deal with, and I have recommended him to s...

    Dealer Response

    Thank you


    Show Full Review

    We have purchased 5 vehicles from Jason Hinkle at Ross Toyota. He has been an excellent salesperson to deal with, and I have recommended him to several other people. He is honest, reliable, and knowledgeable about his product.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you


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  • Sales Experience

    Mr. Cassell is not only my salesman, he is my friend. I have known him since college. He has sold me three cars. Ross Ford Toyota's gain is Texa...

    Dealer Response

    Thank you. We hope to do business with you in the future.


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    Mr. Cassell is not only my salesman, he is my friend. I have known him since college. He has sold me three cars. Ross Ford Toyota's gain is Texas's lost. I will continue to use him in the future. Hard to find people who care like he does. I have family in Arkansas and will have them look him up.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. We hope to do business with you in the future.


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  • Sales Consultant

    I have bought 3 cars from Robert Cassell. I called him last week and found out that he is now at Ross Ford Toyota in Arkansas. My son is old e...

    Dealer Response

    Thank you.


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    I have bought 3 cars from Robert Cassell. I called him last week and found out that he is now at Ross Ford Toyota in Arkansas. My son is old enough to drive and I plan to use my car guy, Robert Cassell in my process. He has always taken care of me.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you.


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  • Sales Consultant

    I'm in the process of looking for a vehicle and I asked my best friend where and who she bought her car from. She gave me the number of Mr. Casse...

    Dealer Response

    We are so glad that your friend recommended Robert to you.


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    I'm in the process of looking for a vehicle and I asked my best friend where and who she bought her car from. She gave me the number of Mr. Cassell and he was so nice. Although I love live in Texas, he said that he would get me whatever I wanted and also have it delivered. Wow. I have never had anyone offer such a service. Now I see why my friend recommended him. Ross Ford Toyota has a valuable asset.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad that your friend recommended Robert to you.


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