Reviews

Average Ratings

4.9
704 lifetime reviews.
  • Camry Lease

    I recently leased a 2017 Toyota Camry. Michael Liggins was exceptionally helpful in making the process seamless. He listened to me and made sur...

    Dealer Response

    Thank you for your time and feedback. We are delighted to hear that Michael Liggins was able to work with you to get exactly what you wanted! Cong...


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    I recently leased a 2017 Toyota Camry. Michael Liggins was exceptionally helpful in making the process seamless. He listened to me and made sure I leased the exact car I wanted. He's a very personable and helpful salesman...no pressure sale. I came to Toyota of Grand Rapids to get a fresh perspective on the leasing process. This is my 4th lease of a Camry and I'm very happy with the salesman, dealership, deal I got, and my brand new Camry. I highly recommend this dealership and make sure to see Michael Liggins for your lease/purchase. You won't be disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your time and feedback. We are delighted to hear that Michael Liggins was able to work with you to get exactly what you wanted! Congratulations on being a new Camry owner! Regards, Toyota of Grand Rapids


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  • Purchased new 4Runner

    I recently purchased a new 4Runner from Darren Harold. It is the third vehicle I have purchased from him since 2008. I will very likely purchase m...


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    I recently purchased a new 4Runner from Darren Harold. It is the third vehicle I have purchased from him since 2008. I will very likely purchase my fourth Toyota from him when the need arises. That is probably the highest compliment I can give a sales representative.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service as always!!!

    I have been a customer since 1985 and have always been satisfied with the service and care given to me and my car. Ben DeKryter is great!


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    I have been a customer since 1985 and have always been satisfied with the service and care given to me and my car. Ben DeKryter is great!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Always Awesome

    It's always a pleasure to get my car serviced at Toyota of Grand Rapids, and Ben Dekruyter makes it such a friendly experience. I appreciate so mu...


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    It's always a pleasure to get my car serviced at Toyota of Grand Rapids, and Ben Dekruyter makes it such a friendly experience. I appreciate so much his kindness and candor. Highly recommend.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • New Grill on 2015 Camry

    Worked with Sean Bier-Hobbs at Toyota of Grand Rapids to replace the grill on my 2015 Camry. The car is under warranty, and Sean the Service team...


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    Worked with Sean Bier-Hobbs at Toyota of Grand Rapids to replace the grill on my 2015 Camry. The car is under warranty, and Sean the Service team replaced the grill as promised, on time and it looks great.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 230K-mile Service - Oil Change

    Got an oil change done at 230K miles for my 2007 Yaris, purchased from Toyota of Grand Rapids in June 2006. Ben DeKruyter wrote up my order when ...

    Dealer Response

    Thanks LROlsen20! We're happy to hear that you have had such pleasant experiences with Ben, and that he keeps your car in great shape. It's wonder...


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    Got an oil change done at 230K miles for my 2007 Yaris, purchased from Toyota of Grand Rapids in June 2006. Ben DeKruyter wrote up my order when I dropped in early on 07/10 without an appointment, telling me he would find a time to get the needed oil change done. By mid-morning, he called to let me know my car was ready. I called for the courtesy shuttle driver to come get at his earliest convenience. He arrived about 12:30 and took me back to the dealership to pick up my car. As always I received quick, complete, and courteous service attention; and the "shuttle" is always appreciated. I've had this car serviced regularly at Toyota of GR and have always been pleased with the attention received. I highly recommend this company.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks LROlsen20! We're happy to hear that you have had such pleasant experiences with Ben, and that he keeps your car in great shape. It's wonderful to know that all of your needs and expectations have been met each time, and that your latest visit was quick and hassle-free! We appreciate your recommendation and look forward to working with you again in the future. Regards, Toyota of Grand Rapids


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  • Customer

    Our experience working with Al Luke has been very refreshing. Find him easy to work and the vehicle purchasing process simple and easy.

    Dealer Response

    Thanks for the 5-star rating, Albert! We're happy to hear that you had a great experience with Al, and that he was so helpful and attentive throug...


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    Our experience working with Al Luke has been very refreshing. Find him easy to work and the vehicle purchasing process simple and easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the 5-star rating, Albert! We're happy to hear that you had a great experience with Al, and that he was so helpful and attentive throughout your car buying process. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids


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  • Great Service!

    7/10/17 I took my Venza in for service and Shaun Bier-Hobbs was my service tech. He received me as soon as I arrived check my appointment made su...

    Dealer Response

    Thanks ktuekert! We're happy to hear that you had a great experience with Shaun, and that he was so helpful and attentive throughout the process o...


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    7/10/17 I took my Venza in for service and Shaun Bier-Hobbs was my service tech. He received me as soon as I arrived check my appointment made suggestions of which I agreed to one. Service was estimated in time and price and on both accounts were true. I was quite impressed with the caliber of customer service, though I have bought and serviced all my cars at Toyota of Grand Rapids.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks ktuekert! We're happy to hear that you had a great experience with Shaun, and that he was so helpful and attentive throughout the process of having your vehicle serviced. It's wonderful to know that all of your needs and expectations were met, and that it was a quick, accommodating process. We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids


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  • Toyota Sienna Service at Toyota of Grand Rapids

    I was at Toyota of Grand Rapids yesterday to service my Toyota Sienna. I should say that customer service representative Sean Bier-Hobbs not only...

    Dealer Response

    Thanks for the great feedback, Srini! We're happy to hear that you had an excellent experience with Sean, and that he was so helpful and accommoda...


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    I was at Toyota of Grand Rapids yesterday to service my Toyota Sienna. I should say that customer service representative Sean Bier-Hobbs not only took care of service but also went beyond to explain the possible repair issues in the future. He was even able to take care one of the issue along with the service. Also he was able to prioritize our immediate tasks for our next visit. This is nothing short of Customer delight. Great job Sean Bier-Hobbs!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the great feedback, Srini! We're happy to hear that you had an excellent experience with Sean, and that he was so helpful and accommodating throughout the process. It's wonderful to know that all of your needs and expectations were met, and that your car was so well taken care of. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids


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  • Efficient, polite, and punctual.

    We scheduled a recall repair and it couldn't have gone any better. We arrived on time and we were notified by phone when the car was done. Everyon...

    Dealer Response

    Thanks for the 5-star rating, Harry! We're happy to hear that you had a great service experience with us, and that it was a quick, accommodating p...


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    We scheduled a recall repair and it couldn't have gone any better. We arrived on time and we were notified by phone when the car was done. Everyone was polite and efficient.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the 5-star rating, Harry! We're happy to hear that you had a great service experience with us, and that it was a quick, accommodating process for you. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids


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