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Reviews

Average Ratings

4.8
Average based on 484 reviews
  • Buying my first usecd car at Toyota of GrandRapids

    I would like to congratulate Nick Synder on a well executed used car sale to my wife and I. We looked at vehicles from Philadelphia to Ohio and en...

    Dealer Response

    Thank you for taking the time to share your feedback, Jared! We're happy to hear that Nick was so helpful and accommodating, and made you feel at ...


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    I would like to congratulate Nick Synder on a well executed used car sale to my wife and I. We looked at vehicles from Philadelphia to Ohio and ended up back here, local. You can't believe a word the other dealers tell you, so you travel that far to look at junk. Before I flew out to Philly to look at vehicle #3 I had spoken with Nick and he said just come on in and take this one for a ride, I thought I could find a better deal. So after searching the nation my bride and I headed in to Nick, we test drove the vehicle and the bride loved it. It is a very clean vehicle with the fewest miles of all we looked at and after just talking with Nick I was happy with the price. The best part is now I won't feel bad about returning to Toyota of Grand Rapids to get service done on my local purchase. Thanks again Nick!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback, Jared! We're happy to hear that Nick was so helpful and accommodating, and made you feel at ease throughout your whole experience with us. It's wonderful to know that he helped you find a great car ant the right price. We appreciate your business and hope you're enjoying your new vehicle! Regards, Toyota of Grand Rapids


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  • Ron Jones

    Ron Jones is professional and listened to my issue and took the time to find out more information. Thank you, for that. I am a satisfied customer.

    Dealer Response

    Thank you for sharing your positive experience with Ron Jones! We look forward to seeing you the next time your car needs service. Regards, Toyo...


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    Ron Jones is professional and listened to my issue and took the time to find out more information. Thank you, for that. I am a satisfied customer.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your positive experience with Ron Jones! We look forward to seeing you the next time your car needs service. Regards, Toyota of Grand Rapids


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  • Emmy Granderson was great!

    I bought a used car and Emmy Granderson was a great person to work with. She had great communication skills and a great sense of humor. She went...

    Dealer Response

    Hello Diane, thank you so much for the kind words. Customer satisfaction is our top priority and we are all thrilled whenever we receive positive ...


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    I bought a used car and Emmy Granderson was a great person to work with. She had great communication skills and a great sense of humor. She went out of her way to make sure we were taken care of in every area of the sale, and I enjoyed the time we spent there while purchasing the car. My elderly mother was there with me and she made sure that my mother was well taken care of too, which meant a lot to me. I will happily recommend this dealership to anyone I know interested in buying a new or used car.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Diane, thank you so much for the kind words. Customer satisfaction is our top priority and we are all thrilled whenever we receive positive feedback from customers. Emmy will be pleased to know that you thought highly enough of insert her performance to mention them in your stellar review! If there is anything else we can do for you please be sure to let us know! Sincerely, Toyota of Grand Rapids


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  • Loving My New RAV4

    While I have driven Camrys for many years, this was the first time I was purchasing a new car by myself. Tara Helmer listened carefully to my list...

    Dealer Response

    We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Ta...


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    While I have driven Camrys for many years, this was the first time I was purchasing a new car by myself. Tara Helmer listened carefully to my list of what I wanted in a car. She showed me a number of options in both new and used vehicles. She knew the details and the pros and cons of every car she showed me. I never felt rushed or pushed into buying a particular car. All the transaction details and vehicle prep details were promptly handled. At delivery she reviewed with me all the features of the car and made sure that all my questions were answered. If you need a new or used car, I highly recommend Tara. She is a knowledgeable, efficient professional.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Tara took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future. Sincerely, Toyota of Grand Rapids


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  • Buying our 2016 Prius

    Our salesman, Paul Gruber, was a great guy with whom to work. He was knowledgeable and could answer all of our question because he really knows h...

    Dealer Response

    Hello BJ, congratulations on your new vehicle! Paul Gruber is a great asset to our team and will be happy to hear about your positive experience. ...


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    Our salesman, Paul Gruber, was a great guy with whom to work. He was knowledgeable and could answer all of our question because he really knows his product. He was prompt in answering our calls and just really easy with whom to work. There was never any pressure put upon us. We appreciated that! We would highly recommend Toyota of Grand Rapids.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello BJ, congratulations on your new vehicle! Paul Gruber is a great asset to our team and will be happy to hear about your positive experience. Have fun cruising around in your new 2016 Prius! Regards, Toyota of Grand Rapids


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  • Happy customer

    Bruce Diamond was very courteous and help full. He analyzed the problem and explained it very clearly. I was very happy with everything on this ...

    Dealer Response

    Thank you for your very kind review. We are pleased to hear that your vehicle service experience with Bruce Diamond was so positive. We look forwa...


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    Bruce Diamond was very courteous and help full. He analyzed the problem and explained it very clearly. I was very happy with everything on this visit.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your very kind review. We are pleased to hear that your vehicle service experience with Bruce Diamond was so positive. We look forward to seeing you again when it is time for your next service. Sincerely, Toyota of Grand Rapids


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  • Why didn't I buy a car from this place years ago?

    I have never had such a wonderful experience with a dealership. Bruce Diamond was with the vehicle and what needed to be done for it's 10K check...

    Dealer Response

    On behalf of everyone here at Toyota of Grand Rapids, thank you for your feedback in this 5-Star review! We are glad your needs were met and that ...


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    I have never had such a wonderful experience with a dealership. Bruce Diamond was with the vehicle and what needed to be done for it's 10K check up the whole while. From a pleasant check in to called in the quiet room it was all good. Thanks for making this experience an absolute pleasure.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf of everyone here at Toyota of Grand Rapids, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Bruce Diamond was such a great help. We look forward to serving you in the future. Regards, Toyota of Grand Rapids


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  • Awesome service visit

    The gentlemen in the service area are always so nice. Bruce Diamond assisted me this visit. I went for a scheduled oil change and was in and out i...

    Dealer Response

    Hello KS. We appreciate you taking the time to write this 5 star review. We are pleased to hear that Bruce was able to give you a timely service e...


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    The gentlemen in the service area are always so nice. Bruce Diamond assisted me this visit. I went for a scheduled oil change and was in and out in no time. I bought my 2010 Corolla there September 2009. Best car ever.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello KS. We appreciate you taking the time to write this 5 star review. We are pleased to hear that Bruce was able to give you a timely service experience on your 2010 Toyota Corolla. We look forward to serving your automotive needs in the future. Regards, Toyota of Grand Rapids.


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  • Good Service

    Bruce Diamond did an excellent job. Was very courteous.

    Dealer Response

    Thanks Maria! We're so glad that Bruce made your service experience so pleasant, and that you were well accommodated. We appreciate your business ...


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    Bruce Diamond did an excellent job. Was very courteous.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Maria! We're so glad that Bruce made your service experience so pleasant, and that you were well accommodated. We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids


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  • Salesman Frank Turner is fair & honest

    Frank Turner handled our used car purchase. It was a pleasure to meet him and work with him. He was straight-forward with us and treated us profes...

    Dealer Response

    Thanks Mark! We're happy to hear that Frank was so helpful and attentive, and made sure that you had all of your needs and expectations met. We ap...


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    Frank Turner handled our used car purchase. It was a pleasure to meet him and work with him. He was straight-forward with us and treated us professionally and with genuine dignity.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Mark! We're happy to hear that Frank was so helpful and attentive, and made sure that you had all of your needs and expectations met. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids


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