Reviews
Write a reviewExcellent service!
Paul was efficient, and kind. The service was timely. This dealership has given me excellent service for 16 years on the same car, and it is still a reliable car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Grateful!
Routine oil change and replacement of filters. GR Toyota always look at the big picture of care care but are not pushy with unwanted services. A win- win- helps me plan and budget. It does take a bit longer but waiting in pleasant lobby is good and well worth the wait!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Consistent quality
Moved to GR from another state. First service at this dealer. Service was excellent as it was at my previous Toyota dealer. Toyota is a quality company making high quality vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service!
Great service at Toyota of Grand Rapids!! No waiting and helpful advice to keep my vehicle running smooth! We always bring our Toyota’s in to the dealership for fair and efficient service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Made my day
My car died had it towed to Toyoto of GR they called when it arrived, next day called that all was OK with car pick it up with No Charge, all very nice and friendly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Brought in my 2997 hydrid for issues. Unfortunately service was too expensive and I will be purchasing a new vehicle. Ron Jones consistently gives great service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service - fantastic cars
Have purchased 8 vehicles at this dealership over the years. Quality of cars is over the top and service is really good. I wouldn’t hesitate to recommend them to friends and family.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Regular oil change
The service people treated my car with great care. The service rep went over what was included and the expected costs. My car was completed at the expected time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Toyota Camry.
Adnan Korac was the representative I dealt with and he was extremely helpful and friendly... I would request him the next time I need a service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good Buy
James Zellinger and Grand Rapids Toyota patiently answered our questlons, waited as we checked another dealership, and charged a very reasonable price. After the sale, James patiently answered more of our questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase