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Toyota of Grand Rapids

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,042 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent service!

Paul was efficient, and kind. The service was timely. This dealership has given me excellent service for 16 years on the same car, and it is still a reliable car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Grateful!

Routine oil change and replacement of filters. GR Toyota always look at the big picture of care care but are not pushy with unwanted services. A win- win- helps me plan and budget. It does take a bit longer but waiting in pleasant lobby is good and well worth the wait!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Consistent quality

Moved to GR from another state. First service at this dealer. Service was excellent as it was at my previous Toyota dealer. Toyota is a quality company making high quality vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service!

Great service at Toyota of Grand Rapids!! No waiting and helpful advice to keep my vehicle running smooth! We always bring our Toyota’s in to the dealership for fair and efficient service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Made my day

My car died had it towed to Toyoto of GR they called when it arrived, next day called that all was OK with car pick it up with No Charge, all very nice and friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Brought in my 2997 hydrid for issues. Unfortunately service was too expensive and I will be purchasing a new vehicle. Ron Jones consistently gives great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service - fantastic cars

Have purchased 8 vehicles at this dealership over the years. Quality of cars is over the top and service is really good. I wouldn’t hesitate to recommend them to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Regular oil change

The service people treated my car with great care. The service rep went over what was included and the expected costs. My car was completed at the expected time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Toyota Camry.

Adnan Korac was the representative I dealt with and he was extremely helpful and friendly... I would request him the next time I need a service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good Buy

James Zellinger and Grand Rapids Toyota patiently answered our questlons, waited as we checked another dealership, and charged a very reasonable price. After the sale, James patiently answered more of our questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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